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  • FEATURED
    Innovation Watch

    June 12, 2025
    Generative AI is fundamentally shifting how software is developed and maintained. What began as discrete copilots for code suggestions has evolved into a more mature and integrated layer of AI-powered software engineering. Generative AI is now embedded across the entire development value chain – from requirement gathering and prototyping to code generation, testing, documentation, and deployment – reshaping development workflows and enabling asynchronous, agent-assisted collaboration. As enterprises move from experimentation to execution, generative AI solutions are expanding from point tools to full-stack development platforms, offering intelligent support for decision-making, team collaboration, and engineering governance. Increased investments in contextual intelligence, orchestration, explainability, and secure AI integration are driving this shift. In this report, Everest Group assesses 21 leading generative AI solution providers across four segments: Luminaries, Fast Followers, Influencers, and Seekers, based on their market performance and ecosystem positioning. The report provides insights into how these providers are enabling practical value, improving software delivery speed, and redefining developer experiences in the age of generative AI. Scope Geography: global Industries: all industries adopting software development practices Focus: generative AI solutions in software development, covering providers of copilots, intelligent agents, development platforms, and contextual coding tools Contents In this report, we: Position 21 technology providers offering gen AI products for software development on Everest Group’s Innovation Watch Assessment framework Assess the providers’ gen AI capabilities for software development Examine key business challenges and gen AI’s role in overcoming them
  • PEAK Matrix®

    June 09, 2025
    As enterprises navigate application modernization to drive agility, resilience, and business alignment, they face a key hurdle: a scarcity of talent with niche skills. Capabilities in areas such as cloud-native development, low-code platforms, microservices, DevOps, and legacy application modernization are high in demand but short in supply. Rising attrition, wage inflation, and the rapid obsolescence of technical skills further intensify this talent gap, creating significant execution risks for large-scale transformation programs. In response, organizations are increasingly seeking IT providers with mature and forward-looking talent development strategies tailored to application services’ evolving needs. Providers are making proactive investments to build future-ready talent pipelines by combining traditional learning approaches, digital platforms, and hands-on training. In line with future-of-work principles, many are embedding AI readiness into their workforce strategies, ensuring teams are equipped to work alongside intelligent tools and automation. At the same time, they are focusing on integrating Gen Z talent by reshaping workplace culture, communication, and learning experiences to align with their digital-native expectations. To sustain long-term capability, providers are also enhancing employee engagement and retention through personalized career paths, continuous learning opportunities, and inclusive, purpose-driven work environments. In this report, we assess 29 IT service providers featured on the Talent Readiness for Next-generation Application Services PEAK Matrix®. The research will help buyers select the right-fit application service provider for their needs, while application service providers will be able to benchmark themselves against each other. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading application service providers, client reference checks, and an ongoing analysis of the application services market Contents In this report, we evaluate: 29 application service providers featured on Everest Group’s Talent Readiness for Next-generation Application Services PEAK Matrix® The characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective Providers’ key strengths and limitations
  • Tech Launch Perspective

    June 04, 2025
    At Google Cloud Next 2025, Google unveiled a reimagined application development experience centered around AI assistance, visual design, and unified lifecycle management. The announcements reflect a strategic shift toward abstracting infrastructure complexities and enabling developers to operate at the application level – a move that aligns with enterprise priorities around speed, maintainability, and developer productivity. Key launches included the Application Design Center (a visual canvas for application infrastructure design), Cloud Hub (a centralized control plane for application operations), and expanded integration of Gemini Code Assist and Gemini Cloud Assist across development and management workflows. Google also introduced updates to Firebase Studio, providing an agentic environment to prototype and test mobile apps, and announced enhancements to Kubernetes Engine and FinOps tooling to support performance and cost optimization. In this report, we analyze Google’s 2025 announcements in the context of prevailing enterprise application development priorities, including AI augmentation, platform cohesion, cost controls, and integration flexibility. We evaluate Google’s strengths in technical innovation and end-to-end AI integration, while also addressing ongoing challenges around ecosystem maturity, enterprise mindshare, and platform extensibility. Scope All industries and geographies This assessment is based on Everest Group’s review of announcements made at Google Cloud Next 2025 Contents In this report, we: The key themes influencing enterprise demand for next-generation application development Google’s positioning and product strategy The announcements from Google Cloud Next 2025 Strengths, differentiators, and potential enterprise friction points
  • Webinar

    May 01, 2025
    The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to demand greater efficiency, flexibility, and innovation from service providers. Watch Everest Group experts Achint Arora, Partner, Prateek Gupta, Vice President, and Amanpreet Manchanda, Vice President, as they explored the NOW and NEXT of IT applications services pricing, covering the evolution of commercial models, the role of AI in redefining cost structures, and the key differentiators that maximize value in outsourcing deals. Attendees came away with actionable insights to help buyers and providers navigate shifting market dynamics and stay ahead in the competitive IT services ecosystem. What questions did the webinar answer for the participants? How are current macroeconomic trends impacting the IT applications services pricing and commercial construct? How are deal constructs evolving and may further change evolve due to gen AI, emerging technologies, and macroeconomic trends? What actions should be taken to successfully navigate the current market?
  • PriceBook

    April 10, 2025
    Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook. Scope The PriceBook H2 2024 includes the following: Price benchmarks for ~65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies Pricing trends and their drivers over the past six months Performance metrics and benchmarks for ~20 key metrics Key delivery and solution metrics that impact the total cost of ownership Contents The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT applications and infrastructure, finance and accounting, contact center, and business consulting. It also includes drivers impacting ITO and BPO services pricing in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include: Staffing mix Offshore and nearshore ratios Premiums based on underlying technology skills Contemporary productivity commitments Efficiency ratios for infrastructure services Language premiums for voice-based services For information on membership, please contact us
  • Tech Launch Perspective

    April 02, 2025
    In 2024, Amazon made its AI assistant, Amazon Q, generally available to all businesses using Amazon Web Services (AWS). This launch followed a series of major product announcements, including updates to Amazon Q Developer at AWS re:Invent 2024. These advances strengthen AWS’s position in the AI code assistant space and are poised to significantly reshape how companies build and manage applications. This report examines the core features, strengths, and limitations of Amazon Q for enterprise AWS users. We assess how effectively the assistant aligns with enterprise development goals and operational needs, highlighting standout capabilities and opportunities for improvement. Our analysis offers insights into Amazon Q’s potential to shape the future of AI-powered development tools and drive the next wave of modern application development. Scope All industries and geographies The report is based on our assessment of the information that AWS released about Amazon Q Developer Contents In this report, we: Outline key objectives and requirements for enterprises developing modern applications Examine the themes that drive and limit demand in the market Detail Amazon Q Developer’s current positioning and its product offerings for modern application development Analyze Amazon Q’s strengths and areas for improvement
  • PEAK Matrix®

    March 28, 2025
    As small and medium-sized enterprises, particularly those with annual revenues below US$5 billion, accelerate their digital transformation journeys, custom application development is becoming increasingly essential in helping them remain agile, competitive, and responsive to evolving market demands. Unlike off-the-shelf or low-code solutions, custom application development enables mid-market enterprises to build scalable, secure, and tailored applications that address specific operational needs, industry challenges, and growth objectives. With leaner IT teams and tighter budgets than large enterprises, mid-market firms must ensure that every technology investment delivers tangible business value. Custom-built solutions help modernize legacy systems, streamline processes, and enhance customer and employee experiences—while offering control over feature prioritization, integration, and long-term scalability. As AI-powered tools and cloud-native platforms become more accessible, custom development is also becoming more efficient and accessible, empowering mid-sized firms to unlock intelligent automation, data-driven decision-making, and innovation at scale. In this report, Everest Group assesses 16 leading mid-market providers’ capabilities and market impact in the custom application development space, as part of its Custom Application Development Services PEAK Matrix® Assessment – Focused on Mid-market. The evaluation is based on a holistic review of each provider’s vision, delivery capabilities, proprietary assets, market success, and client feedback. This research aims to help mid-market enterprises identify the right-fit partners for their custom application initiatives, and equip providers with actionable insights to benchmark and refine their strategies in an increasingly competitive and dynamic market. Scope All industries and geographies Buyer size: small and medium-sized enterprises Service: custom application development services Contents This report features detailed assessments, including strengths and limitations, of 16 providers focusing on delivering custom application development services to small and medium-sized organizations.
  • Viewpoint

    March 28, 2025
    In today’s rapidly evolving digital landscape, enterprises must adapt quickly to stay competitive. Traditional application development practices no longer align with modern business demands, leading to inefficiencies, high maintenance costs, and growing technical debt. These challenges hinder innovation and slow time-to-market. To overcome these challenges, enterprises must adopt a proactive, platform-based development strategy that enhances agility, scalability, and collaboration while systematically minimizing technical debt.. In this report, we examine conventional application development’s limitations, highlighting how legacy systems and outdated methodologies create inefficiencies and long-term technical debt. The report outlines a structured framework to transition to modern, AI-driven, and low-code-enabled development practices that accelerate software delivery and create a sustainable, future-ready digital ecosystem. Key themes covered in this report include traditional development’s challenges, emerging technologies’ role in modern application delivery, and a structured roadmap to guide enterprises in their transformation journeys. Scope All industries and geographies Contents In this report, we examine: Traditional application development approaches’ challenges The need for a modern application development approach The platform-based development approach Low-code and generative AI capabilities in modern application development platforms A roadmap to transition from traditional to modern application development
  • PEAK Matrix®

    March 28, 2025
    As enterprises accelerate digital transformation, custom application development remains essential for them to address unique business needs, modernize legacy systems, and build differentiated digital experiences. Unlike off-the-shelf or low-code solutions, custom development empowers businesses to create scalable, flexible, and secure applications tailored to their specific requirements. The growing demand for personalized digital solutions, coupled with the emergence of AI-driven capabilities, is reshaping how enterprises approach application development – making it faster, smarter, and more aligned with business goals. In response, providers are enhancing their custom application development portfolios by building proprietary frameworks and accelerators, investing in AI-enablement, expanding global delivery capabilities, and nurturing deep domain expertise. Strategic partnerships and a strong focus on specialized talent are also key to delivering high-impact, enterprise-grade applications that drive real business outcomes. In this report, we assess 31 leading application development providers featured in the Custom Application Development Services PEAK Matrix® Assessment. Our comprehensive evaluation will help enterprises identify the right-fit partner for their development initiatives, while offering providers actionable insights to benchmark and improve their capabilities in a dynamic and competitive market. Scope All industries and geographies Service: custom application development services Contents This report features detailed assessments, including strengths and limitations, of 31 providers focusing on delivering custom application development services.
  • Provider Compendium

    Feb. 19, 2025
    The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and GROW with SAP playing a vital role. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches, such as brownfield and hybrid strategies, are essential to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with the S/4HANA migration urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. This compendium provides comprehensive and fact-based snapshots of 30 SAP business application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents In this report, we: Examine the SAP business application services market Compare providers’ key strengths and limitations Assess each provider’s vision, capability, and market impact Categorize providers as Leaders, Major Contenders, and Aspirants Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management