Cloud services are enabling mid-market enterprises to accelerate transformation and remain resilient amid macroeconomic challenges. Unlike large enterprises, mid-market organizations prioritize agility, speed, and efficiency, placing a premium on service models that deliver faster time-to-value and deeper client engagement. Traditional enterprise-centric offerings often fail to meet these needs, prompting cloud providers to adapt their strategies and build more customized offerings for this segment. Providers are responding by expanding capabilities in areas such as cloud consulting, infrastructure modernization, and AI-augmented managed services. They are also addressing demand for cost-optimized operations and scalable solutions tailored to mid-market delivery requirements. As the adoption of multi-cloud and generative AI-enabled models grows, providers must also evolve their value propositions to remain competitive. In this report, we assess 24 cloud providers featured in the Cloud Services for Mid-market Enterprises PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings.

Enterprise IT environments are becoming increasingly complex. Traditional IT operations (ITOps) models, which rely on manual processes and reactive workflows, are ineffective in addressing today’s operational demands. Systems of Execution (SoEs), powered by agentic AI, introduce a new operational paradigm rooted in autonomy and context-aware decision-making. These systems enable a shift from fragmented, ticket-based models to intelligent, self-healing ecosystems that enhance efficiency, reduce downtime, and scale operational resilience. In this report, we examine how SoEs are reshaping ITOps by embedding AI agents into service management workflows, highlighting the resulting operational and financial benefits. It focuses on how SoEs reduce technology run costs, enhance responsiveness, and drive continuous optimization. The report also outlines high-impact use cases, phased adoption roadmaps, strategic imperatives for enterprises and providers, and key pitfalls to avoid during SoEs’ adoption. Scope All industries and geographies Contents In this report, we examine: SoEs enabling ITOps workflows High-impact ITOps use cases Benefits of leveraging SoEs in ITOps Strategic imperatives for enterprises and providers Common pitfalls to avoid during SoEs’ adoption

In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT operations automation (ITOA) products to tackle next-generation IT infrastructure concepts such as cloud, converged infrastructure, and operational analytics. Enterprises realize that they need to adopt a well-defined automation strategy to actualize true business benefits and stay relevant in the “digital” world. In this research, we present the assessment and detailed profiles of eight Independent Software Vendors (ISVs) featured on the PEAK Matrix for IT operations automation products. Each profile gives a comprehensive picture of their IT operations automation products’ vision, product functionality, and process coverage. SCOPE OF THE ANALYSIS This research also provides fact-based trends impacting the IT operations automation market and provides an assessment of eight ISVs who are associated with IT operations automation products. The report covers the following ISVs: Arago, Automic, Ayehu, Cortex, Hewlett-Packard Enterprise (HPE), IPsoft, Softomotive, and Thoughtonomy. CONTENTS Each profile covers the following aspects for the featured ISV: General overview of the vendor’s IT operations automation products including company vision and strategy around IT operations automation Assessment of the vendor’s IT operations automation products with strengths and areas of improvements Assessment of the vendor’s IT operations automation process coverage and automation type in terms of the mix of use cases deployed, and overview of the capabilities and features of the vendor’s automation platform Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Cloud and Infrastructure Services Service Optimization Technologies