In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT operations automation (ITOA) products to tackle next-generation IT infrastructure concepts such as cloud, converged infrastructure, and operational analytics. Enterprises realize that they need to adopt a well-defined automation strategy to actualize true business benefits and stay relevant in the “digital” world. In this research, we present the assessment and detailed profiles of eight Independent Software Vendors (ISVs) featured on the PEAK Matrix for IT operations automation products. Each profile gives a comprehensive picture of their IT operations automation products’ vision, product functionality, and process coverage. SCOPE OF THE ANALYSIS This research also provides fact-based trends impacting the IT operations automation market and provides an assessment of eight ISVs who are associated with IT operations automation products. The report covers the following ISVs: Arago, Automic, Ayehu, Cortex, Hewlett-Packard Enterprise (HPE), IPsoft, Softomotive, and Thoughtonomy. CONTENTS Each profile covers the following aspects for the featured ISV: General overview of the vendor’s IT operations automation products including company vision and strategy around IT operations automation Assessment of the vendor’s IT operations automation products with strengths and areas of improvements Assessment of the vendor’s IT operations automation process coverage and automation type in terms of the mix of use cases deployed, and overview of the capabilities and features of the vendor’s automation platform Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Cloud and Infrastructure Services Service Optimization Technologies

Cloud services are enabling mid-market enterprises to accelerate transformation and remain resilient amid macroeconomic challenges. Unlike large enterprises, mid-market organizations prioritize agility, speed, and efficiency, placing a premium on service models that deliver faster time-to-value and deeper client engagement. Traditional enterprise-centric offerings often fail to meet these needs, prompting cloud providers to adapt their strategies and build more customized offerings for this segment. Providers are responding by expanding capabilities in areas such as cloud consulting, infrastructure modernization, and AI-augmented managed services. They are also addressing demand for cost-optimized operations and scalable solutions tailored to mid-market delivery requirements. As the adoption of multi-cloud and generative AI-enabled models grows, providers must also evolve their value propositions to remain competitive. In this report, we assess 24 cloud providers featured in the Cloud Services for Mid-market Enterprises PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings.