In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT infrastructure concepts such as cloud, converged infrastructure, and operational analytics. In order to actualize true business benefits, enterprises realize that they need to adopt a well-defined automation strategy. In this research, we present the assessment and detailed profiles of 15 IT service providers featured on the PEAK Matrix for IT infrastructure automation solutions. Each service provider profile gives a comprehensive picture of their IT infrastructure automation solutions’ (i.e., software + associated services) vision, scale & nature of operations, and domain investments. SCOPE OF THE ANALYSIS This research also provides fact-based trends impacting the IT infrastructure automation market and provides an assessment of the following IT service providers / system integrators who are associated with IT infrastructure automation solutions (i.e., software + associated services). The report covers the following IT service providers: CGI, Cognizant, GAVS Technologies, HCL Technologies, Hexaware, IBM, Infosys, Microland, Mphasis, NTT DATA, TCS, Tech Mahindra, VirtusaPolaris, Wipro, and Zensar. CONTENTS Each profile covers the following aspects for the featured service providers: General overview of the provider’s IT infrastructure services automation solutions including company vision around IT infrastructure automation Assessment of the provider’s IT infrastructure automation solutions with strengths and areas of improvements Snapshot of the provider’s IT infrastructure automation solution-related domain investments, partnerships, and recent developments Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report. Membership (s) Cloud & Infrastructure Services

In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT operations automation (ITOA) products to tackle next-generation IT infrastructure concepts such as cloud, converged infrastructure, and operational analytics. Enterprises realize that they need to adopt a well-defined automation strategy to actualize true business benefits and stay relevant in the “digital” world. In this research, we present the assessment and detailed profiles of eight Independent Software Vendors (ISVs) featured on the PEAK Matrix for IT operations automation products. Each profile gives a comprehensive picture of their IT operations automation products’ vision, product functionality, and process coverage. SCOPE OF THE ANALYSIS This research also provides fact-based trends impacting the IT operations automation market and provides an assessment of eight ISVs who are associated with IT operations automation products. The report covers the following ISVs: Arago, Automic, Ayehu, Cortex, Hewlett-Packard Enterprise (HPE), IPsoft, Softomotive, and Thoughtonomy. CONTENTS Each profile covers the following aspects for the featured ISV: General overview of the vendor’s IT operations automation products including company vision and strategy around IT operations automation Assessment of the vendor’s IT operations automation products with strengths and areas of improvements Assessment of the vendor’s IT operations automation process coverage and automation type in terms of the mix of use cases deployed, and overview of the capabilities and features of the vendor’s automation platform Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Cloud and Infrastructure Services Service Optimization Technologies

IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As the focus shifts from cost efficiency to digital enablement, organizations need to reimagine the IT infrastructure services model to deliver the necessary back-end agility, flexibility, and fluidity. Automation, analytics, and Artificial Intelligence (AI) have the potential to enable this desired level of adaptability within IT infrastructure services. In this research, we discuss the latest IT infrastructure services automation market trends and present the assessment & detailed profiles of 20 IT service providers featured on the IT infrastructure services automation PEAK Matrix. Each service provider profile gives a comprehensive picture of their IT infrastructure services automation vision & strategy, technology & services capabilities, and innovation & investments. Scope of the analysis This research also provides fact-based trends impacting the IT infrastructure services automation market and an assessment of the below-mentioned IT service providers / system integrators that are associated with IT infrastructure services automation. The report covers the following IT service providers: Accenture, CGI, Cognizant, CSS Corp, DXC Technology, GAVS Technologies, Genpact, HCL Technologies, Hexaware, IBM, Infosys, Microland, Mphasis, NIIT Technologies, NTT DATA, Syntel, TCS, Tech Mahindra, Wipro, and Zensar. Contents Each profile covers the following aspects for the featured service providers: General overview of the provider’s IT infrastructure services automation capabilities, which includes vision & strategy, internal IP/solutions, partnerships, and investments Assessment of the provider’s IT infrastructure services automation capabilities based on their delivery capability, domain investments, key solutions, and key partnerships Memebership(s) Cloud & Infrastructure Services

Despite many heralding the end of the road for mainframe systems, these systems continue to be vital components in enterprise IT and are still considered a strong choice for enterprises that need large processing capacities for high-volume transactions. Notably, such systems offer superior and reliable performance delivered on the back of their unique computing architecture. However, with the pace of digital transformation picking up, most enterprises are evaluating their mainframe systems for better optimization and compatibility with modern platforms and applications. Limitations around the availability of skilled resources also influence enterprise decisions in this regard. Enterprises are seeking partners with innovative solutions for faster application deployments, intelligent optimization, and integration with modern hybrid environments. In this research, we present detailed assessments of 14 service providers featured on the Mainframe Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process considering investments made through November 2021, interactions with leading mainframe service providers, client reference checks, and an ongoing analysis of the mainframe services market Contents This report features detailed assessments, including the strengths and limitations, of 14 service providers focused on mainframe services. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. Known for their robust performance and reliability stemming from their distinct computing architecture, mainframe systems continue to play vital roles in various industries. However, the rapid pace of cloud transformation initiatives has prompted enterprises to reassess their mainframe setups, prioritizing integration and modernization efforts. The scarcity of skilled resources further drives this evaluation process. Enterprises actively seek innovative solutions from partners to facilitate swift application migration, intelligent optimization, and seamless integration into modern hybrid environments. In response, providers are evolving their offerings to meet these demands and provide value-added solutions. In this report, we assess 17 mainframe Service Providers (SPs) featured on Mainframe Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading mainframe SPs, client reference checks, and an ongoing analysis of the mainframe services market Contents In this report, we: Examine the market impact, vision, and capabilities of 17 SPs focused on mainframe services Study providers’ key strengths and limitations Evaluate enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management