A decade ago, Everest Group made some predictions about the India global services industry. In this Executive Briefing, we look back at our forecasts to see what we got right, what we got wrong, and where the market is today: We reassessed the long-term economics that have created 5.5 million global services jobs in low-cost locations over the past 15 years. We also took a look at major trends impacting the industry at present, namely: Reduction in workflow growth to offshore locations (such as India) because the large, concentrated groups of roles most likely to move offshore have already done so Ongoing downward pressure on wage growth, especially among entry-level positions, in the longer term Downward pressure on labor demand given adoption of Robotic Process Automation (RPA) and other process efficiencies With these mega-trends firmly in place, Everest Group moves out its estimate for the end of India labor arbitrage – to beyond the 2040-50 time horizon Membership(s) Application Services Banking and Financial Services (BFS) - Business Process Outsourcing (BPO) Banking, Financial Services & Insurance (BFSI) - Information Technology Outsourcing (ITO) Catalyst Cloud & Infrastructure Services Contact Center Outsourcing Insurance - Business Process Outsourcing (BPO) Digital Services Finance & Accounting Outsourcing Healthcare & Life Sciences Business Process Outsourcing Healthcare & Life Sciences IT Outsourcing Human Resources Outsourcing (HRO) Insurance - Business Process Outsourcing (BPO) Locations Insider™ Managed Service Provider Market Vista Procurement Outsourcing PricePoint Recruitment Process Outsourcing

In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT operations automation (ITOA) products to tackle next-generation IT infrastructure concepts such as cloud, converged infrastructure, and operational analytics. Enterprises realize that they need to adopt a well-defined automation strategy to actualize true business benefits and stay relevant in the “digital” world. In this research, we present the assessment and detailed profiles of eight Independent Software Vendors (ISVs) featured on the PEAK Matrix for IT operations automation products. Each profile gives a comprehensive picture of their IT operations automation products’ vision, product functionality, and process coverage. SCOPE OF THE ANALYSIS This research also provides fact-based trends impacting the IT operations automation market and provides an assessment of eight ISVs who are associated with IT operations automation products. The report covers the following ISVs: Arago, Automic, Ayehu, Cortex, Hewlett-Packard Enterprise (HPE), IPsoft, Softomotive, and Thoughtonomy. CONTENTS Each profile covers the following aspects for the featured ISV: General overview of the vendor’s IT operations automation products including company vision and strategy around IT operations automation Assessment of the vendor’s IT operations automation products with strengths and areas of improvements Assessment of the vendor’s IT operations automation process coverage and automation type in terms of the mix of use cases deployed, and overview of the capabilities and features of the vendor’s automation platform Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Cloud and Infrastructure Services Service Optimization Technologies