Impact sourcing steers formal employment toward those historically left on the sidelines, melding social equity with enterprise performance. Yet this model’s success depends massively on a steady supply of job-ready talent. Consequently, training institutions – from government academies and CSR cohorts to vocational colleges and digital learning platforms – have shifted from the margins to becoming central to the ecosystem, translating inclusive intent into market-validated capabilities.  Across this ecosystem, demand for adaptive skills is sparking inventive pedagogy. Programs now blend online scalability with in-person mentorship, compress months of theory into high-intensity bootcamps, and embed continuous upskilling into earn-and-learn pathways, ensuring income does not pause while skills evolve. Meanwhile, widespread connectivity, cross-sector partnerships, and analytics that tether training inputs to workplace outcomes are turning previously distant communities into reliable talent reservoirs.  The Viewpoint traces this terrain – exploring institution archetypes, demand drivers, delivery logics, curriculum strategies, inclusion mechanisms, and the enabling technologies and partnerships that bind them together. It brings together high-level analysis and practical frameworks to help stakeholders navigate complexity and unlock value across the impact sourcing landscape. 

Inclusive and sustainable sourcing is quickly becoming a business must-have – especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking scalable ways to drive social impact that aligns with their values, sourcing strategies, and digital transformation goals. Watch Everest Group’s experts as they spotlight the firm’s Clinton Global Initiative (CGI) pledge to impact 1 million lives through impact sourcing by 2030, creating economic opportunities by providing skills and jobs to underserved communities globally. We explored how Everest Group is helping accelerate this movement by partnering with enterprises, service providers, and ecosystem enablers to embed inclusive and sustainable sourcing into business strategies. Attendees learned actionable tactics to balance business needs with social responsibility. What questions did the webinar answer for the participants? How will impact sourcing evolve over the next 3 years – especially as AI transforms workforce needs? What role does the Clinton Global Initiative (CGI) ecosystem play in enabling enterprises to create inclusive, skilled talent pipelines? How can companies align impact sourcing with their ESG, talent, and digital transformation goals – while driving measurable business outcomes?

The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships

This Virtual Roundtable Discussion Summary is available for everyone. If you require more information or have questions, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. By identifying previously untapped talent pools that can provide leverage in various roles across the outsourcing industry, impact sourcing can create both inward (business) and outward (social) impact for enterprises. In this virtual roundtable, Everest Group experts and Sustainability Fellows spearheaded a discussion on strategically implementing an impact sourcing program into your business strategy, the required infrastructure, work policies, and most importantly, an effective partnership ecosystem. Collaborating with your peers, we explored the essential components required to create meaningful and deliberate impact within both the business and the broader community.

With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. Watch this webinar as our impact sourcing experts shed light on the successes and trends developing in the impact sourcing space. Participants got a view into the ecosystem of impact sourcing, how providers, buyers, industry bodies, governments, and NGOs are undertaking several of their own initiatives, and the results they are seeing. What questions did the webinar answer for the participants? How is the impact sourcing model continuously evolving the business case? What are service providers doing to enhance the adoption of this model? How are buyers responding to services delivered by impact workers? What are the emerging trends in impact sourcing and what is the outlook?

For information on this topic, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.. By identifying previously untapped talent pools that can provide leverage in various roles across the outsourcing industry, impact sourcing can create both inward (business) and outward (social) impact for service provider organizations. In this virtual roundtable, Everest Group experts and Sustainability Fellows spearheaded a discussion on the strategic implementation of impactful sourcing programs. Collaborating with your peers, we delved into the essential components required to forge meaningful and deliberate impact within both the business and the broader community.

The growing interest in sustainable and responsible business practices has propelled the widespread adoption of impact sourcing among enterprises and providers. Over time, the advantages of impact sourcing, such as accessing previously untapped talent pools, improving retention rates, and enhancing employer brands, have become increasingly apparent. Providers are actively investing in underserved regions, forging partnerships with local authorities, non-profit organizations, educational institutions, and talent acquisition agencies to create employment opportunities for individuals from disadvantaged communities. Additionally, governmental policies mandating employment, coupled with incentives and tax benefits, alongside the increasing recognition and adoption of Environmental, Social, and Governance (ESG) norms and the United Nations’ Sustainable Development Goals (SDGs), have encouraged businesses to enhance their workforce diversity. Enterprises are demonstrating a growing preference for providers that have implemented impact sourcing programs or other social initiatives. Most enterprises are satisfied with their impact sourcing engagements, covering various aspects such as domain expertise, service portfolio, delivery capabilities, talent, and commercial factors. Some enterprises are partnering with providers to leverage their expertise in developing their own impact sourcing programs, aiming to enhance inclusivity and diversity in their talent management practices. This report relies on primary and secondary data collection, including conversations with various market participants such as enterprise buyers, outsourcing providers, and impact sourcing specialists. The primary objective of this report is to inspire and enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies within their organizations. Scope All industries with focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Talent management practices of impact sourcing across the hire-to-retire cycle Buyers’ take on impact sourcing and case studies highlighting some impact sourcing engagements The role of technology on the impact sourcing market and the future trajectory of impact sourcing programs Membership(s) Application Services Banking Business Process Banking Information Technology Catalyst™ Cloud and Infrastructure Services Contingent Staffing Contingent Workforce Management Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence CXM Technology Cybersecurity Data & Analytics Digital Adoption Platforms (DAP) Digital Services Digital Workplace Employee Experience Management (EXM) Platforms Engineering Research and Development Engineering Services Enterprise Platform Services (EPS) Finance and Accounting Financial Services Technology (FinTech) GBS/SS Talent Excellence Healthcare Payer and Provider Business Process Healthcare Payer and Provider Information Technology Human Resources Insurance Technology (InsurTech) IT and Digital Transformation Life Sciences Business Process Life Sciences Information Technology Locations Insider™ Market Vista™ Marketing and Interactive Experience Sourcing and Vendor Management Procurement and Supply Chain Recruitment Retirements Technologies Software Product Engineering Services Sustainability Technology and Services Technology Skills and Talent

Everest Group's Impact Sourcing Specialists’ Directory is a comprehensive resource on impact sourcing specialists’ offerings and capabilities. It fosters awareness and connections for enterprises seeking to harness these specialists’ expertise in establishing inclusive talent practices and impact sourcing initiatives, positively impacting marginalized regions and talent globally. Scope All industries and geographies Contents This directory provides: A comprehensive list of impact sourcing specialist service providers Key dimensions and attributes on which enterprises can assess these specialists Access to tailored specialist profiles based on enterprise needs Membership(s) Sustainability Technology and Services Sourcing and Vendor Management

The concept of impact sourcing has experienced remarkable growth and acceptance across geographies. Service providers have recognized the potential of leveraging impact sourcing to simultaneously achieve business objectives and create positive social change. Through targeted hiring practices, these organizations have tapped into a talent pool that was previously underserved, providing opportunities for personal growth, skill development, and economic empowerment. Despite the evident benefits of impact sourcing, the lack of a comprehensive and guided approach has hindered its widespread adoption. Service providers have encountered challenges in formulating a clear strategy and framework to integrate impact sourcing into their operations. The absence of a structured playbook has made it difficult for organizations to navigate the complexities and nuances associated with implementing impact sourcing initiatives. In this report, we provide a detailed understanding of impact sourcing, its nuances, stakeholders involved, and the benefits and challenges. Along with this, we share a stepwise approach to help service providers develop a robust strategy for successful implementation. We have also shared case studies from successful implementations to inspire and inform service providers. Scope All industries and geographies Contents This report looks at: An overview of the talent market and the ecosystem of impact sourcing Developing a sustainable impact sourcing strategy for service providers Sharing a perspective on the future of impact sourcing Impact sourcing case studies compendium Membership(s) Sustainability Technology and Services Sourcing and Vendor Management

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. Organizations across the board vary in how they track performance metrics of impact workers. Impact measurement is a key aspect of impact sourcing, and there is a need to effectively track impact hires’ metrics to create a long-term business case for impact sourcing. In this session, we will learn from each other’s impact measurement journeys and share key approaches, learnings, and best practices. This session will help participants develop an understanding of the various aspects of impact measurement, such as: Market standards and general recommendations Key approaches followed by organizations Learnings from best-in-class peers Pitfalls to avoid and best practices