Introduction The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015. This report provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 20 MPHRO service providers including Accenture, ADP, Aon Hewitt, Capita, CGI, HCL, Hexaware, HP, IBM, Infosys, MidlandHR, Neeyamo, NGA Human Resources, PeopleStrong, Talent2, TCS, Wipro, WNS, Xerox and Zalaris. Contents In this research, we analyze the MPHRO service providers across the following dimensions: MPHRO service capability and strategy – Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – Includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations – Includes city-level detail of key delivery locations across the world MPHRO strengths and areas of improvement – Includes Everest Group’s assessment of the performance of the provider in each of the delivery capability sub-dimensions of the PEAK Matrix and also the key strengths and areas of improvement of the provider in MPHRO The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 20 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities.

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 20 MPHRO service providers including Accenture, ADP, Ascender, Aon Hewitt, Capgemini, Capita, CGI, Hexaware, HPE, IBM, Infosys, MidlandHR, Neeyamo, NGA Human Resources, OneSource Virtual, TCS, Wipro, WNS, Xerox, and Zalaris. Contents In this research, we analyze the MPHRO service providers across the following dimensions: MPHRO service capability and strategy – Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – Includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations – Includes city-level detail of key delivery locations across the world MPHRO strengths and areas of improvement – Includes Everest Group’s assessment of the performance of the provider in each of the delivery capability sub-dimensions of the PEAK Matrix along with key strengths and areas of improvement The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 20 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities. Membership(s) Human Resources Outsourcing (HRO)

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. This report provides comprehensive and fact-based snapshots of 22 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 22 MPHRO service providers including Accenture, ADP, Alight Solutions, Ascender, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, Intelenet, MHR, Neeyamo, NGA Human Resources, OneSource Virtual, TCS, Toutatis, Wipro, WNS, and Zalaris CONTENT In this research, we analyze the MPHRO service providers across the following dimensions: MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – Includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations – Includes city-level details of key delivery locations across the world MPHRO strengths and areas of improvement – Includes Everest Group’s assessment of the provider’s performance in each of the delivery capability subdimensions of the PEAK Matrix, along with key strengths and areas of improvement The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 22 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities Membership(s) Human Resources Outsourcing (HRO)

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 22 MPHRO service providers including Accenture, ADP, Alight Solutions, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, MHR, Neeyamo, NGA Human Resources, OneSource Virtual, TCS, Toutatis, Wipro, WNS, and Zalaris CONTENT In this research, we analyze the MPHRO service providers across the following dimensions MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – Includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations – Includes city-level details of key delivery locations across the world MPHRO strengths and areas of improvement – Includes Everest Group’s assessment of the provider’s performance in each of the delivery capability subdimensions of the PEAK Matrix, along with key strengths and areas of improvement The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 20 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities Membership(s) Human Resources Outsourcing (HRO)

The Workday-based HR Business Process Services (HR BPS) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Workday-based HR BPS – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive and fact-based snapshots of 10 major Workday-based HR BPS service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. A key component for this HR operating model transformation is the movement toward a cloud-based Human Capital Management (HCM) solution, such as Workday, SAP SuccessFactors, or Oracle HCM cloud. Workday, with its wide range of integrated offerings in the HCM space, has established itself as a key vendor in SaaS-based HR platform market. The Workday services market, too, has enjoyed considerable success over the recent years. This compendium of profiles tracks 10 Workday-based HR BPS service providers including Accenture, , Alight Solutions, Capgemini, Conduent, DXC Technology, HR Path, IBM, NGA Human Resources, OneSource Virtual, and WNS Contents In this research, we analyze the Workday-based HR BPS service providers across the following dimensions: Service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key HRO-related developments, and spread of service delivery FTEs globally Workday-based HR BPS client portfolio – Includes total number of clients, split of deals by geography, industry, and buyer size Workday-based HR BPS service delivery locations – Includes city-level details of key delivery locations across the world Workday-based HR BPS strengths and areas of improvement – Includes Everest Group’s assessment of the provider’s performance in each of the delivery capability subdimensions of the PEAK Matrix, along with key strengths and areas of improvement The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 10 major Workday-based HR BPS service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of Workday-based HR BPS will be able to assess service providers on their desired set of capabilities. Membership (s) Human Resources Outsourcing (HRO)

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights the service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio across geographies, industries, and buyer size. In addition, each profile provides the service provider’s positioning on the Everest Group PEAK Matrix and offers an insightful analysis of its capabilities. The compendium will enable service providers to benchmark their areas of strength and those of development vis-à-vis their competitors, while buyers and potential buyers of MPHRO will be able to assess the service providers on their desired set of capabilities. Scope This compendium tracks 20 MPHRO service providers: Accenture, ADP, Alight Solutions, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, MHR, Neeyamo, NGA Human Resources, SD Worx, TCS, Toutatis, Wipro, WNS, and Zalaris. Contents In this research, we analyze MPHRO service providers across the following dimensions: MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and distribution of MPHRO FTEs globally MPHRO client portfolio – includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography and industry, and split of deals by buyer size MPHRO delivery locations – includes city-level details of key delivery locations globally MPHRO strengths and areas of improvement – includes Everest Group’s assessment of service provider performance on each PEAK Matrix delivery capability dimension, along with an evaluation of key strengths and areas of improvement Membership(s) Human Resources Outsourcing (HRO)

The Learning Services Provider Profile Compendium is a companion to Everest Group’s latest study, the Learning Services Provider Landscape with PEAK Matrix® Assessment, which assesses 18 major learning services providers. This report provides comprehensive service provider profiles, each of which includes the providers’ delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as services in scope, industry, and buyer-size. In addition, each profile provides the service provider’s positioning on the Everest Group PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable service providers to benchmark their areas of strength and development against their peers in the marketplace, while buyers and potential buyers of learning services will be able to assess the service providers on their desired set of capabilities. Scope This compendium tracks 18 major learning services providers, including Accenture, Capgemini, Capita, CGS, Cognizant, Conduent, GP Strategies, IBM, Infosys, Infopro Learning, Learning Tribes, MPS Interactive, NIIT, Raytheon Professional Services, The Learning Factor, TTEC, and Upside Learning. Contents In this research, we analyze learning services providers along the following dimensions: Learning services capabilities and strategies – includes company overview, leadership, functional capabilities across geographies, partnerships, key learning-related developments, technology solutions offered, and distribution of learning services FTEs globally Learning services portfolios – includes total number of clients & learners, major clients, split of operations by geography, and client split by industry and buyer-size Membership(s) Human Resources Outsourcing (HRO)

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2021 is a companion to Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services Provider Landscape with PEAK Matrix® Assessment, which assesses 20 major MPHRO service providers. This report provides comprehensive service provider profiles, each of which includes the providers’ delivery capabilities, market strategies, key organizational developments, delivery footprint, and client portfolios along various dimensions, such as services in scope, industry, and buyer-size. Each profile also specifies the service provider’s positioning on the Everest Group PEAK Matrix. The compendium will enable buyers and potential buyers of MPHRO services to assess the service providers on their desired set of capabilities, while service providers will be able to benchmark their areas of strength and limitations against peers. Scope This compendium tracks 20 major MPHRO services providers, including Accenture, ADP, Alight, Ascent HR, Capgemini, Capita, CGI, Conduent, DXC Technology, IBM, Infosys, MHR, Neeyamo, OneSource Virtual, SD Worx, Sopra HR, TCS, Wipro, WNS, and Zalaris. Contents In this research, we analyze learning service providers along the following dimensions: MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – includes total number of clients, major MPHRO clients, recent MPHRO wins, split of deals by geography, industry, and buyer size MPHRO delivery locations – includes city-level detail of key delivery locations globally MPHRO sourcing considerations – includes service provider performance assessment, along with key strengths and limitations, based on the PEAK Matrix assessment Membership(s) Human Resources Sourcing and Vendor Management

Learning Services – Service Provider Profile Compendium is a companion to Everest Group’s recent study, Learning Services PEAK Matrix® Assessment with Service Provider Landscape 2021, which assesses 21 major learning services providers. This report provides comprehensive service provider profiles, each of which includes the provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio, with focus on services in scope, industry, and buyer size. In addition, each profile features the service provider’s positioning on the Everest Group PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable service providers to benchmark their strengths and limitations against their peers, while buyers of learning services will be able to assess the service providers on their desired set of capabilities. Scope All industries and geographies Contents In this research, we analyze learning services providers along the following dimensions: Learning services capabilities and strategies – including company overview, leadership, functional capabilities across geographies, partnerships, key learning-related developments, technology solutions offered, and distribution of learning services FTEs globally Learning services portfolios – including total number of clients and learners, major clients, split of operations by geography, and client split by industry and buyer size Membership(s) Human Resources Sourcing and Vendor Management

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2022 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment, which assesses 19 leading MPHRO service providers. This report provides comprehensive service provider profiles, each of which includes the provider’s delivery capabilities, market strategies, key organizational developments, delivery footprint, and client portfolio by services in scope, industry, and buyer size. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix®. The report will enable buyers and potential buyers of MPHRO services to assess the providers on their desired set of capabilities, while providers will be able to benchmark their strengths and limitations against peers. Scope MPHRO deals in which a minimum of three HR processes are included Deals in which the buyer employee size is 1,000 or more All geographies and industries Contents In this research, we analyze MPHRO service providers along the following dimensions: Service capability and strategy – company overview, HRO leadership, target market segment, MPHRO services suite, technology strategy, partnerships, key MPHRO-related developments, the spread of MPHRO FTEs globally Client portfolio – total number of clients, major MPHRO clients, recent MPHRO wins, split of deals by geography, industry, and buyer size Delivery locations – city-level detail of key delivery locations globally Sourcing considerations – service provider performance assessment and key strengths and limitations, based on the PEAK Matrix® assessment Membership(s) Human Resources Sourcing and Vendor Management