Showing 97 results
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Thematic Report
Forces & Foresight™ Q2 2025
July 04, 2025The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP providers, empowers providers with the intelligence they need to navigate this volatile environment. This report addresses five key questions that IT-BP providers struggle to answer: Where do I stand versus my competition in terms of growth and margins? How do the industry’s growth prospects look in the foreseeable future? Why? Which segments provide opportunities to grow faster than the industry? Why? How am I doing in these segments versus my competition? Am I dealing with the same forces that are impacting my competition’s margins?
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July 01, 2025The global automotive industry is undergoing a profound structural transformation. Electrification, connected ecosystems, autonomous driving, and shared mobility are reshaping not just vehicles but also the underlying frameworks through which innovation is developed and delivered. Technology has become central to competitiveness, challenging traditional product development models through the rising need for software-first thinking, modularity, and digital continuity across the vehicle lifecycle. This transformation is taking place amid growing macroeconomic and geopolitical complexity. Inflation, interest rate hikes, and evolving trade policies are exerting cost pressures and creating operational uncertainty. Simultaneously, shifts in consumer demand, stricter environmental regulations, and competitive intensity are compelling automotive enterprises to rethink their focus on engineering investments. The focus is moving from mechanical systems to software-defined architectures due to the need for faster innovation, real-time features, and long-term platform flexibility. This report examines how leading automotive Original Equipment Manufacturers (OEMs) and tier-1 suppliers are realigning their R&D strategies in response. It examines the move toward centralized compute platforms, over-the-air update capabilities, embedded software ecosystems, and tier-0.5 supplier models. The report highlights the growing reliance on global capability centers as scalable hubs for software development, validation, and systems integration. Together, these shifts mark a decisive evolution in how automotive firms approach technology, talent, and transformation.
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June 30, 2025The Global Capability Center (GCC) market continues to grow steadily at ~6% YoY, fueled by access to scalable talent, favorable cost structures, mature ecosystems, and low entry barriers. As GCCs evolve beyond traditional service delivery, they are increasingly becoming innovation, capability development, and enterprise transformation hubs. This shift presents a significant opportunity for providers. Enterprises are seeking end-to-end support across the GCC lifecycle. Providers are key in establishing GCCs through Build-Operate-Transfer (BOT), assisted/virtual, and joint venture models. Additionally, they enable access to talent through staff augmentation and managed services. There is strong momentum around GCC transformation, with providers helping to reimagine processes, technology, and functional operations. Strategic carve-outs and GCC acquisitions represent another area where providers are actively engaged. To capitalize on these opportunities, providers are increasingly aligning with client expectations across capabilities, commercials, culture, and compliance. In this report, we provide a comprehensive analysis of the offshore and nearshore GCC landscape and strategic implications for providers.
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June 10, 2025Life sciences enterprises are under increasing pressure to accelerate innovation, optimize costs, and embrace emerging technologies like AI. These priorities are reshaping how and where organizations source capabilities, prompting a fresh look at the roles of Global Capability Centers (GCCs) and service providers. GCCs are gaining renewed focus as enterprises invest in internal talent and domain expertise, while service providers continue to play a critical role in delivering flexibility, scale, and specialized capabilities. However, very few conversations bring both sides of the sourcing story to the table. Watch Everest Group’s experts as they explored how life sciences sourcing strategies are evolving in an AI-first world and where enterprises are choosing to build vs. buy capabilities. What questions did the webinar answer? How are life sciences enterprise priorities changing, and what is the impact on the sourcing strategy? What capabilities are companies increasingly looking to bring in-house through GCCs, and which are they turning to service providers to deliver? In an AI-first world, how is the value proposition evolving for both models?
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April 15, 2025Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value through transformation, efficiency, and innovation. Join this invigorating session on April 15 to explore how enterprises can maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup. From identifying key transformation opportunities where providers can play a crucial role to strategic collaborations that can drive innovation and enhance efficiency in GCC operations, attendees will learn how to stay competitive and future-proof their capabilities. With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants? How can enterprises maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup? What are the critical transformation opportunities within GCCs where providers can play a key role? How can strategic partnerships with providers drive innovation in the GCC?
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Thematic Report
Beyond Boundaries: GCCs Shaping Tomorrow’s Enterprises
Jan. 17, 2025Global Capability Centers (GCCs) have revolutionized enterprise processes, evolving from undertaking cost-saving initiatives to strategically innovating and creating value. By leveraging shared services, technology, and business model innovations, GCCs now manage large-scale, rule-based processes while fostering digital transformation. This transformation often poses considerable challenges for organizations prioritizing key revenue generation elements such as reputation, customer-centricity, client relationships, and individual performances. GCCs are essential in managing rule-based processes at scale while fostering innovation and digital transformation. Over time, the GCC model has evolved from merely adapting to disruptions to becoming a key innovation driver, underscoring its significant growth and impact on global operations. This report highlights GCCs’ evolving role and the factors likely to drive the next wave of evolution. Scope Industry: all Geography: India Contents In this report, we examine: GCC’s evolution personas Technology’s role in GCC evolution GCCs’ role in supporting generative AI initiatives The future outlook Membership(s) GBS/SS Talent Excellence Sourcing and Vendor Management
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Thematic Report
Virtual Roundtable Discussion Deck: The Evolving Role of Life Sciences GCCs in Enabling Technological Transformation
Dec. 18, 2024This Virtual Roundtable Discussion Summary is available only to Global Business Services members. For information on membership, please contact us Life sciences GCCs in India are becoming essential innovation and technology development hubs, moving toward complex, value-driven processes across the life sciences value chain. For sustained growth, GCCs need to address key challenges: shifting from a service-oriented mindset to a collaborative, business-driven approach and being viewed not as support functions but as core business units. Fostering a culture that sees third-party providers as collaborators rather than competitors is equally important. Generative AI presents significant potential for GCCs, but its adoption must be cautious. Ensuring regulatory compliance, assessing data readiness, and aligning innovation with organizational goals are essential. By adopting a step-by-step approach to generative AI implementation and upskilling employees, GCCs can sustainably unlock their value while staying aligned with enterprise objectives. Scope Industry: life sciences Geography: global Contents Our discussion focuses on: The evolving role of life sciences GCCs in driving technology transformations Technology ownership in GCCs across the life sciences value chain Investment strategies for emerging technologies and approaches to quantify value Optimizing operating structures to help GCC teams enable technology transformations -
Dec. 03, 2024As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements. Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment. What questions did the webinar answer? How has the cost of delivering IT and BPO services and pricing changed in 2024? What levers are buyers and providers pulling, and is a win-win arrangement possible? What is the outlook for pricing and costs?
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State of the Market
Exploring the Potential of Generative AI in GBS: State of the Market and Path Ahead
Sep. 30, 2024Generative AI can reshape working methods, offering immense opportunities across various industries. However, despite its transformative potential, the adoption journey is likely to be fraught with data privacy concerns, ethical considerations, and integration complexities. These challenges highlight the need for a strategic and methodical implementation approach. Global Business Services (GBS) organizations can play a vital role in helping enterprises achieve this feat as they are uniquely positioned to spearhead generative AI initiatives, driving efficiency and innovation. As per our report last year (Generative AI: The Disruption the GBS Model Needs, or Just Another Over-hyped Technology?), less than 20% GBS organizations were piloting generative AI use cases. However, the landscape has since evolved, with more than 50% of these organizations now actively engaged in pilot and production stages. In this report, we analyze over 60 leading GBS organizations globally to identify how GBS are adopting and scaling generative AI in their operations. We examine GBS’ current adoption strategies, planned approach, use case prioritization, talent and governance models, key performance metrics, critical success factors, and future plans for generative AI adoption. This comprehensive analysis will help GBS leaders uncover the trends, best practices, and actionable steps that can help them navigate complexities and fully unlock generative AI’s potential. Scope This report is based on findings from a comprehensive survey and multiple one-on-one interviews The survey participants span industries, geographies, and GBS size, age, and maturity The study covers insights from over 60 leading GBS organizations and focuses on understanding generative AI’s current state in GBS organizations Contents In this report, we: Assess generative AI’s current state in GBS organizations focusing on the role GBS plays in implementation, key objectives for implementing generative AI, and the challenges faced by GBS in scaling generative AI proof of concepts Provide a six-step framework to successfully implement generative AI in GBS Membership(s) GBS/SS
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Sep. 24, 2024Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry. Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success. With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies. Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically. What questions did the webinar answer? How did the global sourcing market evolve in 2023 and H1 2024? In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs? What capabilities / best practices should providers establish to pragmatically support GICs?
