Give Feedback
Showing 44 results
  • FEATURED
    Thematic Report

    June 24, 2025
    Scope All industries and geographies Contents This report examines: Key market trends in Q1 2025 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q2 2025 report The Market Vista Q2 2025 dashboard
  • Webinar

    June 10, 2025
    Life sciences enterprises are under increasing pressure to accelerate innovation, optimize costs, and embrace emerging technologies like AI. These priorities are reshaping how and where organizations source capabilities, prompting a fresh look at the roles of Global Capability Centers (GCCs) and service providers. GCCs are gaining renewed focus as enterprises invest in internal talent and domain expertise, while service providers continue to play a critical role in delivering flexibility, scale, and specialized capabilities. However, very few conversations bring both sides of the sourcing story to the table. Watch Everest Group’s experts as they explored how life sciences sourcing strategies are evolving in an AI-first world and where enterprises are choosing to build vs. buy capabilities. What questions did the webinar answer? How are life sciences enterprise priorities changing, and what is the impact on the sourcing strategy? What capabilities are companies increasingly looking to bring in-house through GCCs, and which are they turning to service providers to deliver? In an AI-first world, how is the value proposition evolving for both models?
  • Thematic Report

    May 12, 2025
    Market Vista™: 2024 Year in Review and Outlook for 2025 provides an overview of the global services industry’s developments in 2024 and presents Everest Group’s outlook for 2025. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will help buyers, analysts, experts, and business executives evaluate sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we analyze: 2024 global sourcing market trends Outsourcing transactions and trends by function, sector, geography, deal mix, and digital component distribution Offshore/Nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activities by type, region, city, function, and digital services 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2025
  • Thematic Report

    Jan. 27, 2025
    The global services industry is rapidly transforming, fueled by advances in AI, automation, and digital innovation. While AI remains in its experimental stage, optimism for near-term results is growing, complemented by the increasing adoption of advanced systems such as agentic AI. Enterprises are heavily investing in AI to enhance efficiency and innovation. Global business services and global capability centers are evolving to deliver more strategic outcomes, while organizations focus on modernizing business models, building strategic collaborations, and leveraging technology to thrive in a dynamic market. This report provides perspectives on how leading global enterprises were impacted in 2024 and are planning to foster innovation in 2025. Scope Services: Engineering and IT (EIT) All industries and geographies Contents In this report, we explore: Top business challenges and key business model changes in 2025 Outlook and priorities for 2025 Key themes defining the EIT industry during these uncertain times Anticipated changes to provider portfolios and key provider-related challenges and priorities Membership(s) Application Services Digital Workplace Engineering Research and Development Software Product Engineering Services Sourcing and Vendor Management
  • Viewpoint

    Jan. 24, 2025
    AI is transforming today’s business world by personalizing customer experiences and optimizing complex operations. Among the advances driving this digital transformation, generative AI has garnered significant market attention by creating new content, solving business-specific challenges, and unlocking automation opportunities. However, the underlying technology enabling these breakthroughs – foundation models – is where the true revolution lies. These models’ broader capabilities and impact extend far beyond generative applications. Foundation models, such as BERT, GPT, and Stable Diffusion, are large-scale ML models trained on vast datasets to perform a wide range of tasks. They power chatbots, search engines, code-writing assistants, image generators, and medical research. Integrated into digital transformation’s core, foundation models help organizations efficiently address real-world challenges. However, developing and deploying these models demands significant resources and expertise, highlighting the need for organizations to understand their potential and related trends. This viewpoint examines foundation models as the fundamental building blocks of AI’s future, exploring their architecture, applications, and challenges. Organizations can use this report to understand foundation models, assess their trajectory, and strategically adopt them to drive innovation and gain a competitive edge. Scope All industries and geographies Contents In this report, we examine: Foundation models’ introduction and brief history Characteristics and types of foundation models Market overview and provider landscape The current state of the market and future outlook Membership(s) Artificial Intelligence (AI) Sourcing and Vendor Management
  • Viewpoint

    Sep. 13, 2024
    As rising inflation, interest rates, uneven market demand, and increased capital and operational expenditures exert pressure and squeeze organizational margins, media and communications businesses are prioritizing optimizing costs. At the same time, Chief Information Officers (CIOs) must continue investing in innovation and growth to remain competitive in this dynamic environment. This dual responsibility has necessitated adopting a frugal transformation approach, focused on extracting maximum value from existing investments and driving efficiency across all operations. This report explores digital transformation’s shifting landscape in the media and communications industry, emphasizing the importance of strategic investment in innovation alongside rigorous cost optimization measures. It outlines actionable steps for CIOs to enhance their operational frameworks and achieve sustainable growth in an increasingly competitive market. Scope: Industry: media and communications industry Geography: global Contents: In this viewpoint, we delve into cost optimization and transformation in the media and communications industry, covering: Cost optimization’s importance and key cost drivers Strategies for maximizing current digital investments’ value The business case for frugal and perpetual transformation across foundational technology layers Memberships Engineering Research and Development Software Product Engineering Services
  • Thematic Report

    Aug. 30, 2024
    Africa is poised to become a key IT-BP outsourcing destination, offering a vast, untapped opportunity for global services. A large young talent pool, multilingual capabilities, and significant cost advantages drive this shift. Africa's time zones, in proximity to the UK and Europe, coupled with government incentives to create jobs, further enhance its value proposition. Africa is also a prime location for impact sourcing, enabling businesses to integrate corporate social responsibility into their investment strategies. While South Africa and Egypt have already established themselves as mature outsourcing hubs for global service delivery, emerging locations such as Kenya, Ghana, Morocco, and Rwanda are steadily gaining momentum. As companies explore these promising markets, they must identify the unique opportunities that different African countries present, while also considering the risks associated with operating in the region. Scope Industry: global services Geography: Africa Contents In this report, we analyze 14 African countries for IT-BP services delivery on various parameters, including entry-level talent pool (tertiary graduates), employed talent pool, maturity of global delivery, financial attractiveness, multilingual capabilities, and overall risk. Membership(s) Locations Insider™ Sourcing and Vendor Management
  • Thematic Report

    Aug. 30, 2024
    In today's volatile and competitive business environment, the Order-to-Cash (O2C) process, a traditionally back-office function of Finance and Accounting (F&A), has emerged as a critical focal point for enterprises. Serving as the converging hub of F&A, supply chain management, sales, and customer experience management (CXM) functions, it presents a unique opportunity to improve cash flow, minimize risks, and elevate stakeholder experience. Evolving customer expectations have created an urgent need for enterprises to technologically transform their O2C processes and create a connected O2C technology ecosystem. To address evolving enterprise priorities, the O2C technology landscape is undergoing several developments such as new providers’ rapid emergence, scope expansion, investments in AI, and increased focus on contextualization. This report highlights the challenges enterprises face with the O2C function’s current state and establishes the urgent need to improve O2C processes. It explores a technology-powered O2C function’s business benefits and provides insights into the O2C technology space’s recent developments and future outlook. This report also includes various O2C technology providers’ comprehensive profiles, covering their solutions and offerings, client footprint, and partnerships. Scope All industries and geographies Contents In this report, we focus on: Challenges in the O2C function’s current state A technology-powered O2C function’s key business benefits The O2C technology provider landscape’s overview Recent developments shaping up the O2C technology space Future outlook Key O2C technology providers Membership(s) Finance and Accounting Sourcing and Vendor Management
  • Viewpoint

    July 03, 2024
    The life sciences industry is transforming rapidly, with increasing focus on personalized medicine, genetic engineering, and advances in biotechnology. This transformation necessitates the creation of cross-functional roles, combining traditional fields such as biology and chemistry with computer science and engineering. To address rising talent shortages, life sciences organizations are shifting toward skill-based hiring, collaborating with educational institutions, sourcing talent through non-traditional methods such as direct sourcing, creating impactful Employee Value Propositions (EVPs) to attract and retain top talent, and leveraging Managed Service Providers (MSPs) and Recruitment Process Outsourcing (RPO) providers to build a dynamic and flexible workforce. In this viewpoint, we explore strategies that life sciences organizations can adopt to future-proof their talent acquisition and management approaches to thrive in this dynamic landscape. Scope Industry: life sciences Geography: global Contents In this report, we explore: The life science industry’s evolving talent landscape Transforming talent needs Emerging challenges and key trends in acquiring and managing talent Approaches for future-proofing talent strategies Membership(s) Contingent Workforce Management Contingent Staffing Recruitment Sourcing and Vendor Management
  • Thematic Report

    Dec. 27, 2023
    The marketing operating model has undergone significant disruption, compelling chief marketing officers to adapt to shifting consumer behavior, digital evolution, and technology trends, all within tight budgetary constraints. This pressure has led them to reassess their marketing sourcing and delivery strategies. In this report, we uncover the factors driving the end-to-end transformation of the marketing operating model and highlight the core elements that are crucial for its success. We discuss marketing delivery and sourcing strategies, with a special focus on offshoring and nearshoring, identifying key geographies with low-cost, talent-rich offerings for marketing activities. We also explore the in-house sourcing landscape by emphasizing the role of marketing global business services centers. A talent sourcing checklist is provided for enterprises considering offshoring marketing activities. Scope Industry: marketing services Geography: global The assessment is based on Everest Group’s annual RFI process, secondary sources of information, interactions with industry experts, and an ongoing analysis of the market Contents In this report, we examine: Elements of the marketing operating model and the factors driving its transformation Globalized marketing delivery and the enterprise implications for its adoption Elements of the marketing sourcing model (in-house and outsourced) Adoption of a balanced shoring mix by locations, buyer size, and industry with key focus geographies Enabling pillars of the marketing operating model – governance, technology, risk mitigation, and underlying operating philosophy Generative AI’s impact on the marketing operating model Membership(s) Marketing and Interactive Experience GBS/SS