At its Sapphire event in Orlando, Florida on June 3-5, 2024, SAP announced the release of new features for its cloud ERP and Joule offering. This release strengthens SAP’s cloud and generative AI capabilities across industries to enhance customer value. In this report, we analyze this new release, assessing how SAP’s offering aligns with enterprise objectives and requirements, and identifying both strengths and areas for improvement. Scope All industries and geographies The report is based on Everest Group’s assessment of the information released by SAP during its Sapphire 2024 event Contents In this report, we: Outline key cloud ERP objectives and requirements Examine the themes that drive and limit demand Detail SAP’s current positioning and its cloud ERP offerings Analyze the new release’s strengths and areas of improvement Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Enterprises are recognizing the increased need of customer centricity, with reduced costs and improve efficiency. Banks and insurers are striving to customers’ expectations of personalized sales & marketing and service experience. These evolving needs coupled with conditions to reduce costs and optimize internal efficiencies have changed the paradigm for how enterprise business applications are envisioned and implemented. Enterprises are adopting Microsoft Business Applications to streamline operations, extract insights from unified data views, and improve customer engagement. With the expansion of the Microsoft Business Applications landscape, enterprises are migrating from tactical implementations to strategic transformation initiatives. Microsoft Business Applications have become integral to organizations’ digital transformation journeys to foster operational excellence, drive innovation, and promote data-driven decision-making. In this viewpoint, we assess enterprise characteristics using enterprise maturity models. The report analyzes the characteristics of top-performing enterprises that have realized value from Microsoft Business Applications, achieving high value across strategic, operational, and financial dimensions. The research also evaluates the key implications for Financial Services (FS) enterprises and recommends best practices to achieve best-in-class industry behaviors for technology adoption and value realization. Scope Industry: FS Geography: US Contents In this viewpoint, we cover: Microsoft Business Applications landscape in the financial services industry Enterprise Maturity Model for adoption of Microsoft Business Applications at scale Recommendations for enterprises to become best-in-class and create differentiated business value with Microsoft Business Applications Membership(s) Banking Information Technology Insurance Information Technology Enterprise Platform Services (EPS) Sourcing and Vendor Management

To address evolving customer expectations, enterprises are adopting many point solutions and industry-specific Software-as-a-Service (SaaS) offerings. These solutions have resulted in a technology sprawl and scattered data across siloed systems, making it difficult for users to access relevant and accurate data. Integration platforms have emerged as a key solution to help enterprises address this issue. Thus, many start-ups have come up with innovative solutions to establish connectivity across the enterprise. These start-ups are offering a mix of capabilities such as pre-built connectors, real-time integration, low-code/no-code platforms for non-technical users, and interfaces to build custom connectors to enable enterprises to ensure the free flow of data across functions. In this report, we study trends in the integration platform market and assess 10 integration platform start-ups, focusing on their innovation, growth stories, and market impact. Scope The report studies the following startups: Automate.io, Celigo, Elastic.io, Flowgear, Integromat, Nxtsoft Tray.io, Unito, Workato, and Zapier All industries and geographies Contents In this report, we examine: Adoption of integration platforms: the application integration landscape and how integration platforms can overcome integration challenges Key integration platform start-ups: the assessment methodology for shortlisting the top 10 integration platform start-up trailblazers and individual profiles of these start-ups Membership(s) Application Services Sourcing and Vendor Management

On August 10, Everest Group hosted a webinar titled "The Blind Side of Next-gen Apps – Beware Enterprises." As your enterprise progresses on its digital journey, it is imperative that your IT organization evolves at the same time to support changing business needs and generate tangible business value. This need for synchronous change throughout enterprises is leading to a fundamental shift in the way applications are consumed and delivered – and it is emerging as a strategic pillar in ensuring positive business outcomes. In this webinar, our experts explained the ways in which the key principles of your application organization should shift and how your company and other enterprises will need to undertake radical transformations spanning the application organization design, culture, processes, and technology. What key questions will the webinar answer? What should enterprises expect to change, and what does it mean for the application organization? How should enterprises plan their transformation journey, keeping applications in mind? How can enterprises ensure and measure the success of these changes? How can enterprises make the model sustainable and scalable?

ServiceNow is growing at an exponential pace, experiencing adoption by enterprises of all sizes across industries, to reach its US$10 billion revenue target by 2024-25. It is seen as a platform of platforms or a system of engagement across major stakeholders, including IT, customers, and employees. The partner ecosystem has also evolved significantly to support ServiceNow adoption. Beyond global and large service providers, enterprises approach specialist players to bring in capabilities in emerging product categories due to the agility and innovation appetite of these small players. In this study, we present insights into the long tail of the SI network in the ServiceNow partner ecosystem. The long tail or specialist ServiceNow partners have gained significant importance over the past few years, as they cater to rising enterprise demand for quick response, strong talent pool, and product ecosystem understanding. Scope Services: ServiceNow services Geography: global Contents In this study, we examine the long tail of SI network in the ServiceNow partner ecosystem and provide perspectives on: The increasing number of acquisitions in the ServiceNow services market Key specialist ServiceNow services partners Enterprise feedback on the specialist ServiceNow service partners How specialist ServiceNow partners could further strengthen their footprints to stay ahead of the curve Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Globally, ERP modernization is part of almost half of all digital transformation projects initiatives. Increased Total Cost of Ownership (TCO), enterprise agility, and scalability are driving enterprises to switch from traditional on-premise ERP platforms to cloud ERP. However, organizations face multiple challenges in adopting cloud ERP, including legacy ERP burden, cloud unreadiness, business disruption risk, lack of sufficient evidence in the market, frequency of updates, and limited functionality. Enterprises can achieve significant business impact if they follow the five key steps to successfully adopt cloud ERP – prioritize change management early, take a process-centric approach, adopt the right-fit product and deployment options, evaluate cloud readiness, and build a Proof of Concept (PoC) to identify the challenges of scaled adoption. In this research, we present an assessment and detailed profiles of 12 leading service providers featured on the Services for Cloud ERP PEAK Matrix. Each profile provides a comprehensive picture of the service provider’s service focus, key partnerships, domain investments, and relevant case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2019, interactions with leading services for cloud ERP providers, client reference checks, and an analysis of the cloud ERP market. Contents This report covers the following topics: Services for cloud ERP market update Imperatives for enterprises and service providers PEAK Matrix assessment of cloud ERP service providers Scope We feature the profiles of 12 cloud ERP service providers: Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Infosys, Mphasis, PwC, TCS, Tech Mahindra, Wipro, and Zensar. Membership(s) Enterprise Platform Services (EPS)