Maintaining a positive brand image is vital to attract and retain high-quality talent. In an era where specialized functional and behavioral skills are more essential than ever, attracting and retaining exceptional talent has become paramount for organizations. Talent is the key differentiating factor, and Global Business Services (GBS) and tech employers need a multipronged approach to build, maintain, and strengthen their employer brand perception in local markets.. Recognizing this need, we analyzed the success stories of the top GBS and tech employers identified in the third edition of our research, Top GBS Employers™ 2024 and Top Employers for Tech Talent™ 2024. This report presents a series of case studies showcasing these employers’ accomplishments. Leading global GBS and tech employers can leverage these insights and Everest Group’s talent performance framework to optimize their talent management strategies and build future-proof talent models.. Scope All industries Geographies: India, the Philippines, Poland, the UK, and the US This report is developed in collaboration with the GBS and tech organizations whose case studies are featured in the report. These organizations were identified as top employers in Everest Group’s Top GBS Employers™ 2024 and Top Employers for Tech Talent™ 2024 report Contents In this report, we examine: The key factors that distinguish the top GBS and tech employers in terms of brand perception The key initiatives, actions, and practices that create strong employee value propositions for these employers How these employers adjust to evolving employee needs How these employers can future-proof the employer brand perception Membership(s) GBS/SS Talent Excellence IT Talent Excellence

The global labor market’s evolving landscape, marked by demographic shifts and a reassessment of post-pandemic workforce priorities, has amplified HR leaders’ focus on enhancing Employee Experiences (EXs). Employee Experience Management (EXM) has become vital to improve engagement, retention, and overall employee satisfaction. However, many organizations take a technology-centric approach to EXM, leveraging engagement software and feedback tools to manage the employee journey. This report highlights that while technology plays an important role, EXM’s real value lies in transforming data into actionable insights that can significantly improve the EX. Without expert advisory services to guide and contextualize these insights, organizations risk underutilizing their EXM efforts and face unexpected costs. This research advocates for a comprehensive approach to EXM, combining both technology and expert advisory services. Integrating these elements can help organizations optimize their EX programs and effectively address today’s workforce challenges. Scope All industries and geographies Contents In this report, we: Examine the key challenges organizations face when implementing EXM using a technology-only approach Assess the foundational elements and benefits of an integrated EXM model that combines technology, such as employee listening tools, with managed services Provide a roadmap for organizations to effectively implement an integrated EXM approach, leveraging both technology and expert services Membership(s) Human Resources Sourcing and Vendor Management

Today, organizations are actively assessing employee sentiment and gathering feedback. As technology advances, multiple listening posts emerge, providing organizations with the means to capture employee sentiment and gauge engagement. Listening to employees continuously is vital, especially as the war for talent is expected to persist. Employee Experience Management (EXM) platforms assist various enterprise stakeholders, such as senior leaders, HR business partners, and team managers, to measure employee experience and provide them with the tools to swiftly act upon data-generated insights. The Employee Experience Management (EXM) Platforms Provider Compendium 2023 is an add-on to Everest Group’s recently published Employee Experience Management PEAK Matrix® Assessment 2023 report. The compendium provides comprehensive and fact-based profiles of 21 EXM platform providers. Each profile provides an overview of the provider’s products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. The compendium will enable technology providers to benchmark their strengths against their competitors while EXM buyers will be able to assess the providers on their desired set of capabilities. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market Contents In this report, we: EXM service capability and strategy – company overview, leadership, EXM functional capabilities across geographies, partnerships, key EXM-related developments, technology solutions, and the spread of EXM FTEs worldwide EXM client portfolio – total number of clients, major clients, and client split by geography, industry, and buyer size Detailed assessment of EXM capabilities – Everest Group’s assessment of provider performance on each of the PEAK Matrix delivery capabilities, along with key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

The modern workplace is significantly changing with the rise of hybrid working structures, replacing traditional office-based setups. Organizations are recognizing the advantages of virtual operations, including cost savings, and are actively promoting this culture worldwide. As a result, it has become difficult for HR professionals and decision-makers to monitor employee engagement levels. Organizations’ ability to monitor employee experience and gather employee feedback has undergone substantial evolution. Employee Experience Management (EXM) platforms assist various enterprise stakeholders, such as senior leaders, HR business partners, and team managers, in measuring employee experience and providing them with the tools to swiftly act upon data-generated insights. In this report, we examine the dynamics of the EXM platform market. The report also evaluates 21 EXM platform providers on Everest Group’s EXM Platforms PEAK Matrix® and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against their peers. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market Contents In this report, we: Position 21 providers on Everest Group’s PEAK Matrix® for EXM platforms List providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

As the competition for skilled talent ramps up, maintaining a strong employer brand perception is paramount for Global Business Services (GBS) organizations. Building a strong employer brand perception is an intricate task that requires consistent efforts across various fronts. Sustaining a positive employer brand perception has always been a challenge for majority of the GBS organizations. Gaining a comprehensive grasp of the intricacies involved in crafting a distinguished GBS employer brand perception is vital. Recognizing this need, we analyzed the success stories of the top GBS employers identified in the second edition of our research, Top GBS Employers™ 2023. Acknowledging the efforts and achievements of these GBS employers, this report presents a series of case studies showcasing their accomplishments. The study uncovers insights on: The key factors that distinguish the top GBS employers in terms of brand perception The key initiatives, actions, and practices that create a strong employee value proposition for top GBS employers How top GBS employers adjust to evolving employee needs How GBS employers can future-proof the employer brand perception Leading global GBS employers can leverage these insights, along with Everest Group’s talent performance framework, to optimize their talent management strategies and develop future-proof talent models. This report is developed in collaboration with the GBS organizations. Scope All industries Geography: India, the Philippines, and Poland This report is developed in collaboration with the GBS organizations whose case studies are featured in the report. The GBS organizations were identified as top GBS employers in Everest Group’s Top GBS Employers™ 2023 report Contents In this report, we examine: The key factors that distinguish the top GBS employers in terms of brand perception The key initiatives, actions, and practices that create a strong employee value proposition for top GBS employers How top GBS employers adapt to the evolving employee needs How GBS employers can future-proof the employer brand perception Membership(s) IT Talent Excellence

In the past couple of years, there is a paradigm shift in the way work is conducted, and themes such as hybrid working, immersive collaboration, and employee well-being are being rapidly adopted. However, this shift has resulted in employee disengagement and detachment from organizations that are now functioning at a different scale. This has led to severe employee burnout, dwindling organizational citizenship behavior, and increasing voluntary turnover. Therefore, it is important for enterprises to foster a workplace culture of commitment and belongingness, particularly as employees prefer distributed work with anytime, anywhere, and any device access to natural communication and seamless collaboration. These evolving employee demands and needs have resulted in the adoption of technologies such as cloud-based Workplace Communication and Collaboration (WCC) services, Intranet 2.0, and more significantly, metaverse-based immersive communication and collaboration. To meet the rising expectations, the onus is now on enterprises to evaluate business outcomes, identify potential challenges, select appropriate partners, and create a workplace that engages employees to meet rising expectations. In this research, we provide an overview of the WCC services market and describe how metaverse adoption can address the impact on employee engagement and belongingness, including key use cases and challenges of practical adoption of the metaverse. The report also explores the journey of enterprises toward metaverse adoption. Scope All industries and geographies Contents This report provides an overview of the WCC services market and explores various aspects of metaverse adoption in the workplace, including: The impact of the metaverse on employee engagement and belongingness Key use cases for practical adoption of the metaverse in the workplace Key challenges for metaverse adoption in the workplace IT service providers’ offerings related to metaverse adoption Membership(s) Digital Workplace Sourcing and Vendor Management

Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023. This growth is categorized by the advent of metaverse-based immersive collaboration, adoption of cloud-based communication models, increased focus on platform consolidation, and challenges of virtual culture building. Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs. This compendium provides detailed and fact-based snapshots of 14 WCC service providers featured on Everest Group’s Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, WCC offerings, innovation and investments, partner network, and strengths and limitations. Scope: All industries and geographies The assessment is based on Everest Group’s annual RFI process conducted over Q3 and Q4 2022, interactions with leading WCC service providers, client reference checks, and an ongoing analysis of the WCC services market Contents: In this report, we feature 14 WCC service provider profiles and include: A summary dashboard – assessment of market impact and vision and capability Providers’ WCC services business – vision, scale, overall focus, and WCC services adoption across industry, service segments, buyer groups, and geographies Providers’ WCC services offerings – services portfolio and relative focus across service lines Domain investments, key solutions, and key partnerships Key strengths and limitations Membership(s) Digital Workplace Sourcing and Vendor Management

Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023. This growth is categorized by the advent of metaverse-based immersive collaboration, adoption of cloud-based communication models, increased focus on platform consolidation, and challenges of virtual culture building. Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs. In this report, we assess 14 WCC service providers featured on Everest Group’s Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment and highlight the strengths and limitations of each provider. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process conducted over Q3 and Q4 2022, interactions with leading WCC service providers, client reference checks, and an ongoing analysis of the WCC services market Contents In this report, each provider profile includes the following: A summary dashboard – assessment of market impact and vision and capability Detailed strengths and limitations Membership(s) Digital Workplace Sourcing and Vendor Management

Employee Experience Management (EXM) is the process of capturing, understanding, and managing the experiences of employees throughout the employee life cycle. It has now become more vital than ever for organizations to closely monitor the experiences of their employees to attract and retain top talent and to make improvements where needed at each step of the employee life cycle. It marks a paradigm shift in the conventional way of work and the traditional workplace. Employee Experience Management (EXM) platforms can simplify the task of monitoring employee experience for various organizational stakeholders (such as senior leaders, HR business partners, and team managers) and empower them to take quick actions based on the insights gleaned from the data. In this research, we analyze the EXM market and examine the key growth drivers, buyer adoption trends, and provider investments. Scope: All industries and geographies EXM platform providers The analysis is based on Everest Group’s annual RFI process for the calendar year 2022 (refer to the EXM platforms PEAK matrix assessment report for a detailed provider assessment), interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM market Contents: In this report, we study: Evolution of the EXM market: market size and growth, expected growth, and deal trends across geographies Key investment themes Buyer feedback, challenges, and adoption drivers EXM provider landscape Membership(s) Human Resources Sourcing and Vendor Management

Today’s workforce spans geographies and generations, making it a complex mix. Therefore, organizations are trying to better understand employee experiences across their entire life cycle and take actions to improve their experiences with the organization. Employee Experience Management (EXM) platforms can help enterprise stakeholders, including senior leaders, HR business partners, and team managers, measure employee experience and leverage tools to take quick actions based on data-generated insights. Employee Experience Management (EXM) – Technology Vendor Profile Compendium 2022 is a companion to Everest Group’s recently published Employee Experience Management PEAK Matrix Assessment 2022 report. The compendium provides comprehensive and fact-based snapshots of 17 EXM vendors. Each profile provides an overview of the technology vendor, its products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. Additionally, each profile includes the technology vendor’s positioning on the Everest Group PEAK Matrix® and offers a robust analysis of vendor’s capabilities. The compendium will enable technology vendors to benchmark their strengths and limitations against their competitors and assist EXM buyers and potential buyers in assessing the vendors on their desired set of capabilities. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market Industry: All industries Geography: All geographies Contents In this research, we analyze EXM service providers across the following dimensions: EXM service capability and strategy – company overview, leadership, EXM functional capabilities across geographies, partnerships, key EXM-related developments, technology solutions, and the spread of EXM FTEs globally EXM client portfolio – total number of clients, major clients, and client split by countries in scope, industry, and buyer size Detailed assessment of EXM capabilities – Everest Group’s assessment of provider performance on each of the PEAK Matrix® delivery capabilities, along with key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management