With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value network adaptations, environmental priorities, socioeconomic and geopolitical shifts, and transformative technologies – helps organizations make sense of systemic changes and align their strategies with the evolving business landscape. The Mega Forces: AI Value Models report spotlights four pivotal forces shaping the evolution of business models and value network adaptations. It outlines disruptive signals, real-world use cases across industries, long-term evolution of forces through 2040, and key considerations and critical next steps for business leaders. Scope All industries and geographies Contents We explore the following forces under AI value models: Always-on data capture: continuous, ubiquitous collection of user data to feed AI algorithms Hyper-personalization: AI to predict user needs and deliver hyper-personalized experiences Co-pilot commerce: AI assistants that contextualize user data to offer expert advice and recommendations Precision pay and pricing: AI models that optimize pricing based on performance and outcomes

In April 2025, the U.S. announced a 25% tariff on all imported automobiles and selected components, targeting OEMs and suppliers across global markets. This is compounded by a hardware-software ban on Chinese and Russian tech in connected vehicles. The policy aims to strengthen domestic manufacturing and safeguard national security, but is already driving up vehicle prices, delaying purchases, and triggering supply chain realignments. OEMs are stockpiling inventory, reassessing sourcing, and shifting toward higher-margin models. Suppliers face cost inflation and compliance challenges, while consumers are shifting to used vehicles. Service providers have an opportunity to guide clients through this disruption with supply chain diagnostics, logo-level exposure analysis, and tech-driven engineering support. In this Viewpoint, we explore the near- and long-term implications of these policies across the automotive value chain, including their impact on OEMs, suppliers, consumers, and the opportunities they create for service providers. Scope Industry: Automotive Geography: Global Contents This research outlines Everest Group’s perspective on the business implications of the U.S. auto import tariffs and hardware-software ban, with specific insights for OEMs, suppliers, consumers, and service providers.

Climate change and the volatility it can cause has a demonstrable impact on GDP. However, traditional GDP calculations often neglect to include the impact of environmental degradation, resource depletion, and societal disruption caused by the climate crisis. The broader picture of economic health, therefore, is not as complete and robust as it could be. Our experts, Cecilia Van Cauwenberghe, Meenakshi Narayanan, and Rita N. Soni, discussed the critical need to consider sustainability as an integral part of GDP discussions, as well as key initiatives integrating economic factors, climate change, and GDP by economists and other research institutions. Attendees understood more about the relationship between economic inclusion, climate change, and GDP and learned how to make GDP calculations more inclusive of sustainability considerations. What questions did the webinar answer for the participants? How do climate change and social disruptions directly impact GDP growth and economic stability? What methods can be used to integrate environmental and social costs into GDP calculations effectively? What innovative strategies can different stakeholders implement to promote sustainable economic development?

Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession. Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable. In this webinar, our experts discussed how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need. What questions have our experts covered? How does economic recession impact the BPS industry? Will the impact of this potential recession be different from previous ones? How does outsourcing help organizations weather economic uncertainties and periods of recession? What benefits can organizations capture by driving increased outsourcing maturity?

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this buy-side-only forum, leaders discussed the challenges they face going into 2023 and how they are adapting our cost models, contracts, and relationships with service providers. The conversation covered return to office and hybrid models for service providers, pricing outlooks, and potential impacts of a recession to global services.

On August 3, Everest Group hosted a webinar titled, "Services Sourcing in a Constrained Economy – How to Deliver Value in a Talent Shortage." The global economy is emerging from the COVID-19 crisis with fervor. However, just as corporate growth and investment pick up steam, companies are finding themselves at a time of an acute talent shortage with subsequent price increases. More than ever, companies need the skillsets and talent to compete in the expanded market and drive digital transformation – but what is the best approach to get there? In this webinar, discover how leading companies are turning to their outsourced service providers as partners to win the talent war. Our speakers highlighted: The outlook on the talent market for the rest of 2021 and 2022 Ways that sourcing teams can create value in this market Methods to manage impending inflation and currency changes Ways a constrained talent market could impact outsourced services costs

On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic continues to affect services delivery today, the resulting economic downturn will have longer-term impact. As a result, organizations like yours are rapidly refocusing, reprioritizing, and redesigning their workforce strategies. What are the ideal approaches to reduce risks and tap into the most suited talent at the right location in the most optimal construct? Listen to this webinar to hear our experts share their insights based on our research – including conversations with executives who are right in the trenches, addressing these challenges. The webinar will help answer questions such as: How has COVID-19 impacted enterprise workforce strategies to date? What is the next normal for locations and delivery strategies in this unfolding economic environment? Will the balance between offshore, nearshore, and onshore change? How can organizations make their Business Continuity Planning (BCP) strategies simultaneously resilient and responsive?