US health insurance carriers face escalating pressures, from soaring costs and workforce shortages to rising member expectations and complex compliance demands. In this environment, traditional administrative processes and outdated systems are proving inadequate. To address these challenges, health plans are embracing next-generation Business-Process-as-a-Service (BPaaS) as a strategic transformation enabler. Unlike earlier models, next-generation BPaaS integrates cloud-based platforms, generative and agentic AI, digital twins, and robust data strategies into unified, scalable service ecosystems. This report explores how next-generation BPaaS helps healthcare payers drive outcomes such as higher auto-adjudication, reduced total cost of ownership, improved regulatory readiness, and enhanced member experiences. It also introduces a 4D transition framework – Discover, Decide, Drive, and Deepen – to guide payers through readiness assessment, provider selection, and continuous optimization. With intelligent platforms, multi-shore delivery, and AI-led decision-making at the core, next-generation BPaaS is enabling health plans to shift from transactional efficiency to strategic transformation.

This report deeply analyzes digital platforms and advanced automation technologies enabling traceability and trackability in global supply chains, with a particular focus on the chemicals, materials, and agriculture sectors. It examines the convergence of digital twins, IoT cloud platforms, blockchain, Automated Guided Vehicles (AGVs), drones, and AI-powered analytics to create transparent, predictive, and autonomous supply chain ecosystems. As regulatory pressures, operational risks, and sustainability expectations increase, these technologies are becoming key enablers of end-to-end visibility, compliance, fraud prevention, and agile decision-making. The report maps technology readiness, identifies high-impact use cases, evaluates adoption barriers, and provides strategic guidance for digital transformation. Scope Industry: chemicals, materials, agriculture Geography: global Application: real-time tracking, supply chain visibility, compliance automation, predictive logistics, warehouse robotics, digital product passports Contents In this report, we examine The role of digital platforms, automation, and analytics in traceability and trackability Technologies such as blockchain, digital twins, RPA, AGVs, drones, and AI supply chain towers Adoption roadmaps, regulatory drivers, and investment trends Use cases across chemicals, agriculture, and manufacturing Challenges around integration, skill gaps, and RoI justification Industry case studies demonstrating impact

Industry 4.0 continues to reshape the manufacturing landscape by enabling organizations to enhance productivity, reduce costs, and improve operational visibility through digital transformation. With the rise of AI, digital twins, industrial IoT, robotics, edge computing, and advanced analytics, manufacturers are increasingly investing in smart factory capabilities. These innovations are helping organizations address challenges around process automation, supply chain resilience, energy optimization, and workforce efficiency. However, executing Industry 4.0 initiatives at scale requires a coordinated ecosystem of engineering, IT-OT integration, and platform capabilities. Enterprises are also tasked with navigating interoperability, cybersecurity, legacy infrastructure, and skill gaps as they shift from siloed pilots to enterprise-wide deployment. This compendium evaluates 30 leading providers supporting Industry 4.0 transformation. Each provider profile presents a detailed overview of vision, capabilities, solutions, case studies, and investments across Industry 4.0 service areas. This research is designed to assist enterprises in identifying the right partners for their smart manufacturing goals across engineering, IT-OT integration, cloud/edge platforms, data intelligence, and digital operations. Scope Industry: ER&D Geography: global Contents This report covers: Key characteristics of Leaders, Major Contenders, and Aspirants A summary dashboard assessing each provider’s vision and capability and market impact Providers’ strengths and limitations, along with enterprise sourcing considerations

Industry 4.0 has gained significance over the recent past for its potential to enhance productivity, reduce costs, and drive sustainability. Manufacturers are increasingly leveraging digital twins, autonomous systems, predictive analytics, robotics, edge computing, and AI to optimize industrial automation and operational efficiency. However, they struggle to find skilled talent for shop floor implementation, manage complex supply chains, integrate IT and OT systems, ensure cybersecurity, and meet customer expectations for agile and sustainable production. Providers play a key role in addressing these challenges by supporting manufacturers, industrial automation vendors, IoT platform providers, and enterprises in implementing digital transformation in smart factories. In this report, we assess 30 Industry 4.0 service providers’ capabilities and offerings. The report highlights providers’ key strengths and limitations in assisting enterprises in sourcing decisions. Scope Industry: ER&D Geography: global This assessment is based on RFI responses for the calendar year 2025, interactions with leading Industry 4.0 service providers, client reference checks, and an ongoing analysis of the engineering services market Contents In this report, we: Assess the Industry 4.0 service landscape Position the providers on the Everest Group PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess each provider’s vision, capability, and market impact Compare providers’ key strengths and limitations Membership(s) Engineering Research and Development Sourcing and Vendor Management

Pulses deliver forward-looking insights into the evolution and impact of science, technology, and trends on global transformation. By engaging with our Pulses, you will gain a deeper understanding of each topic's significance, the key innovators driving change, and the future direction we anticipate. These insights are designed to stimulate discussions within your teams, challenging you to consider your preparedness for impacts on new product development, innovation, vision, strategy, R&D, and beyond. Membership(s) Advanced SciTech

Digital twins, which are virtual replicas of physical products, processes, and systems, play a vital role in helping enterprises reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have brought digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident. Enterprises are increasingly partnering with providers to meet the demand for rapid digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins should carefully assess the capabilities of these providers before choosing their technology partner. In this report, we assess 21 leading digital twin service providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023 interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market>/li> Contents In this report, we examine: Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape Enterprise sourcing considerations Detailed profiles of all 21 providers, including their capability overview, scale, key investments, partnerships, and case studies Providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management

In today’s rapidly evolving technology landscape, enterprises must invest in cutting-edge technologies such as blockchain, digital twins, and the metaverse to secure their competitive edge and future success. In this report, we analyze these emerging technologies and examine the current market landscape. The report explores how enterprises are harnessing the potential of these technologies to future-proof their businesses and serves as an invaluable guide for decision-makers and strategists, offering insights into the current market status, growth potential, and practical applications of these technologies. Furthermore, it highlights real-world examples of how top enterprises are gaining a competitive advantage by adopting these technologies. By providing essential knowledge and strategic guidance, this report empowers businesses to adapt effectively to technological shifts and make well-informed decisions as they chart their course into the future. For those at the helm of decision-making, this report is an indispensable resource for navigating the evolving technological landscape and ensuring that their organizations remain at the forefront of innovation. Scope All industries and geographies Contents In this report, we examine: The significance of addressing present-day problems using future technologies Phased radar approach for industry-specific prioritization of technology investments Aligning organizational structures and resources with the development of exponential technologies based on their maturity level Considerations for senior leaders as they navigate the landscape of exponential technologies ​​Membership(s) Digital Services Sourcing and Vendor Management

Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident. Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins would do well to carefully assess the capabilities of these providers before choosing their technology partner. In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market Contents In this report, we study: Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape Providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management

Industry 4.0 or the fourth industrial revolution represents a new phase of transformation in the manufacturing and related value chains. The Industrial Internet of Things (IIoT), Artificial Intelligence (AI), Machine Learning (ML), Augmented Reality (AR), Virtual Reality (VR), additive manufacturing, analytics, simulation, blockchain, cybersecurity, cloud and edge computing, digital twins and robotics contribute to this transformation, which is characterized by interconnectivity, automation and complete digital transformation. Due to numerous advantages to businesses, including enhanced flexibility, agility, visibility, quality, efficiency, and control, Industry 4.0 adoption is gaining substantial traction on a global scale. However, enterprises are facing several challenges in scaling up their Industry 4.0 initiatives, such as the lack of a strategic approach to implementation, technological complexity, costs, and unavailability of talent. Service providers are stepping in to address these issues and provide a wide range of solutions, significantly advancing the adoption of Industry 4.0 in businesses. This report looks at the dynamism of the global Industry 4.0 market. The scope of this report covers the segments below – market overview, emerging trends in the market, and Industry 4.0 services outsourcing landscape. Scope: All industries and geographies Contents: The study is divided into the following three sections: Market overview: observes market size across key service areas and adoption levels across industry verticals Emerging trends: studies some of the overarching industry themes Outsourcing landscape: includes spend analysis, engagement models, and competitive investments from service providers Membership (s) Engineering Services Sourcing and Vendor Management

Industry 4.0 is revolutionizing the manufacturing and operations ecosystem by converging the digital and physical worlds. This transformation is characterized by the modern themes of interconnectivity, digitalization, and automation and is made possible through advances in next-generation technologies, including Internet of Things (IoT), additive manufacturing, cloud computing, edge computing, analytics, robotics, cybersecurity, Artificial intelligence (AI) / Machine Learning (ML), and Augmented Reality (AR) / Virtual Reality (VR). Enterprise adoption of Industry 4.0 is increasing globally, as it helps achieve cost savings, realize higher revenues, and increases flexibility, visibility, quality, efficiency, and control in industrial setups. Third-party providers are playing a vital role in accelerating enterprise adoption by offering services across the value chain, point solutions, and platforms, as well as an ecosystem of partner capabilities. As enterprises seek partners that can offer advisory and technology capabilities, as well as scaled execution of their Industry 4.0 journeys, providers will continue to invest in skills, infrastructure, and partnerships to differentiate themselves in a fiercely competitive market. This report examines the dynamics of the Industry 4.0 service provider market and presents detailed profiles of 22 leading engineering service providers featured on Everest Group’s Industry 4.0 Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s focus on Industry 4.0 services, key IP/solutions, buyer case studies, partnerships, and domain investments. Scope: Industry: digital engineering services Geography: global This study is based on RFI responses from providers, interactions with their engineering leadership, client reference checks, and an ongoing analysis of the engineering services market Contents: This report features 22 Industry 4.0 service provider profiles, each of which features: Key strengths and limitations of each of the 22 Industry 4.0 service providers featured in our PEAK Matrix® assessment An overview of the providers’ Industry 4.0 service business and offerings – vision & strategy, revenue across industry verticals, geographies, value chain elements, and Industry 4.0 projects by buyer size Case studies, IP/solutions, partnerships, and domain investments Membership(s) Engineering Services Sourcing and Vendor Management