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  • Provider Compendium

    Oct. 31, 2025
    The Digital Adoption Platforms (DAP) Provider Compendium 2025 is a comprehensive resource that objectively analyzes 15 leading DAP technology providers, offering detailed insights into their offerings and capabilities. The compendium combines information extracted from direct interactions with technology providers and Everest Group’s proprietary intellectual property to create precise, fact-driven profiles. Each profile in the compendium encompasses company overviews, recent investments and developments, market adoption trends, client portfolio compositions, and strategic partnerships. It features thorough product summaries, detailing features, functionalities, key enhancements, AI and next-generation capabilities, and case studies. By using both primary data from providers and Everest Group’s internal expertise, this in-depth analysis serves as an invaluable tool for organizations navigating the DAP landscape, enabling informed decision-making in digital adoption strategies.
  • Viewpoint

    Oct. 28, 2025
    AI is transforming business operations, yet its potential often outpaces adoption. Despite rising investments in AI and agentic AI, many organizations struggle to translate these into measurable business outcomes due to limited people readiness. Digital Adoption Platforms (DAPs) are emerging as essential enablers, evolving from simple onboarding tools to intelligent systems that guide, educate, and empower users within their workflows. By embedding contextual guidance, analytics, and compliance guardrails, DAPs bridge the gap between technology and human capabilities, making AI more intuitive, accessible, and effective. This report examines how enterprises can leverage DAPs to overcome adoption challenges and accelerate AI-driven value realization through a structured 6R framework. It also explores role-based use cases across IT, HR, and sales, highlighting how DAPs enhance productivity, compliance, and user engagement. Finally, it provides guidance to evaluate AI-ready DAP providers, positioning DAPs as a cornerstone of sustainable, user-centric AI transformation.
  • PEAK Matrix®

    Oct. 01, 2025
    As enterprises pursue digital experience transformation, generative and agentic AI integration has redefined how content is produced, managed, and delivered. Adobe’s Experience Cloud, combined with its Creative Cloud, has enabled creativity at scale, embedding automation, and delivering personalized customer experiences. In this evolving landscape, enterprises are increasingly turning to providers to operationalize AI within Adobe environments, streamline creative operations, and align marketing workflows with business outcomes. Service partners in response are strengthening their capabilities to offer deep industry knowledge, reusable accelerators, and strong IP portfolios, along with transparent licensing models and measurable value delivery frameworks to meet evolving buyer expectations. This report assesses 33 Adobe providers and their performance across key capabilities such as generative AI enablement, content supply chain orchestration, and platform integration. It highlights how providers are helping clients adopt phased transformation strategies, improve reporting transparency, and build scalable personalization engines. The report also highlights the shift toward consulting-led programs that unify technology, design, and data, along with the growing demand for composable architectures to enhance flexibility and adaptability.  
  • PEAK Matrix®

    Sep. 22, 2025
    The Digital Adoption Platforms (DAP) market continues to evolve rapidly as enterprises accelerate digital transformation and seek to maximize RoI from their technology investments. AI’s influx is expanding DAPs’ role from driving application adoption to enabling enterprise AI transformation. DAPs now help organizations set guardrails to responsibly use AI, ensure compliance, track adoption patterns, and test new features through pilots and A/B testing. AI is also making DAPs more sophisticated. Beyond in-app guidance, providers are embedding AI to deliver content creation, personalization, conversational interfaces, translation, and analytics. These innovations enhance user engagement, help enterprises detect digital friction, and support more seamless adoption journeys. Simultaneously, consolidation and convergence are reshaping the market, with adjacent players entering the DAP space and DAP providers expanding into new categories. The report will assist stakeholders, including enterprises, technology providers, and investors, to better understand the current DAP market state, evaluate provider capabilities, and make informed sourcing and investment decisions.
  • Provider Compendium

    Sep. 18, 2025
    Retail and Consumer Packaged Goods (RCPG) enterprises are under increasing pressure to transform amid economic uncertainties, changing consumer behaviors, and accelerated technology adoption. To remain competitive, these organizations are prioritizing operational efficiency, direct-to-consumer models, and personalized engagement, while also embedding sustainability into core strategies. This has elevated the role of external providers that can bring a combination of deep industry knowledge, digital expertise, and flexible delivery models. In this context, the report examines how providers are tailoring their offerings with gen AI, cloud-native solutions, and verticalized services to meet the specific needs of RCPG clients. In this compendium, we present comprehensive and fact-based snapshots of the 27 providers featured across the Retail Services PEAK Matrix® Assessment 2025 and CPG Services PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2025, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG services market.
  • PEAK Matrix®

    Sep. 12, 2025
    As enterprises accelerate digital transformation, low-code application development platforms are playing an increasingly strategic role in enabling organizations to quickly build engaging, intuitive, and personalized applications. Unlike traditional development approaches, low-code solutions empower businesses to enhance user interactions, improve accessibility, and deliver seamless experiences across multiple touchpoints. The growing focus on customer and employee experience, combined with the need for speed and agility, is driving enterprises to adopt low-code platforms as catalysts for superior user engagement and business outcomes. To meet this evolving demand, low-code platform providers are expanding their capabilities by developing richer, more dynamic, and highly interactive features, investing in user-centric innovations, and tailoring offerings to enterprise-specific needs. Strategic investments in proprietary frameworks, AI-driven capabilities, and ecosystem partnerships are further strengthening their ability to deliver differentiated, scalable, and user-first applications. In an increasingly competitive landscape, these advances are helping providers stand out by enabling enterprises to rapidly innovate while ensuring superior usability and responsiveness. In this report, we assess the performance of 24 leading low-code application development platforms featured in the Low-code Application Development Platforms PEAK Matrix® – Focus on User Engagement. Our comprehensive evaluation helps enterprises identify the best-fit platform to accelerate digital initiatives and drive user adoption, while also providing providers with actionable insights to benchmark their capabilities and refine strategies in a rapidly evolving market.
  • PEAK Matrix®

    Sep. 12, 2025
    As enterprises accelerate digital transformation, the focus on intelligence and decision support is becoming central to business success. Low-code application development platforms are increasingly being leveraged to build applications that provide actionable insights, enable complex analysis, and deliver real-time decision-making support. Unlike traditional development approaches, low-code solutions empower organizations to unify data, embed AI/ML, and integrate analytics seamlessly into workflows – enabling leaders and employees to make smarter, faster, and more informed decisions. To meet this growing demand, low-code platform providers are enhancing their offerings with contextual, transparent, and AI-augmented decision-support capabilities. Investments in advanced analytics, integration frameworks, and AI-driven innovations are positioning providers to differentiate themselves in an intensely competitive landscape. By focusing on intelligence-first capabilities, these platforms are helping enterprises harness data more effectively, improve operational agility, and drive measurable business outcomes. In this report, we assess the performance of 24 leading low-code application development platforms featured in the Low-code Application Development Platforms PEAK Matrix® – Focus on Intelligence and Decision Support. Our comprehensive evaluation helps enterprises identify the right-fit platforms to accelerate intelligent decision-making, while also equipping providers with actionable insights to benchmark strengths and refine strategies in a rapidly evolving market.
  • Provider Compendium

    Aug. 19, 2025
    Life sciences enterprises are reassessing how they engage with healthcare professionals and patients amid growing emphasis on hybrid commercial models and personalized experiences. This shift is prompting greater interest in next-generation Customer Engagement Platforms (CEPs) that offer functionality beyond traditional systems, including real-time insights, dynamic content management, and omnichannel engagement. However, legacy systems, data silos, and fragmented customer experiences still pose challenges. To overcome these barriers, life sciences companies are partnering with specialized CEP providers to develop differentiated solutions that improve engagement, operational efficiency, and data-driven decision-making. In this report, we assess 27 next-generation CEP providers. The report enables buyers to choose the best-fit provider based on their sourcing considerations and empowers providers to benchmark themselves against their peers.
  • PEAK Matrix®

    Aug. 11, 2025
    In an increasingly volatile and digitally driven environment, CPG companies are balancing growth investments with cost control amid inflation, supply chain instability, and fast-evolving consumer behaviors. As companies pivot toward AI, personalization, and D2C models, they are turning to providers that offer specialized industry knowledge, scalable delivery models, and innovation-backed solutions. To remain competitive, they are investing in modernization across commerce, planning, manufacturing, and engagement functions. This report evaluates how CPG providers are aligning their strategies with enterprise needs through verticalized offerings, gen AI enablement, and cloud-native platforms. This report evaluates 27 leading providers and comprehensively analyzes provider performance across criteria such as domain expertise, pricing flexibility, partnership ecosystems, and the ability to deliver consistent, cross-functional support. Emerging providers demonstrate speed and innovation, while larger providers bring breadth and scale. The report also highlights key sourcing considerations for buyers and profiles market trends driving the future of CPG services.
  • Thematic Report

    July 18, 2025
    The Middle East has evolved significantly over the past decade, with major strides in digital innovation, sustainability, and AI-infused projects. As nations seek to reduce their reliance on the oil and gas sector, they are actively diversifying into emerging industries. Complementing this shift, the engineering services market in the region is substantially growing, fueled by investments in infrastructure, clean energy, and next-generation technologies. Guided by national visions and digital innovation strategies, industries are now pursuing strategic partnerships to accelerate progress. This report explores the Middle East’s engineering services landscape, analyzing region-specific nuances, growth dynamics, talent availability, demand themes across dominant industries, and outsourcing trends across key verticals. It highlights major countries in the region and offers insights into their growth drivers, inhibitors, talent profiles, and active enterprises. Additionally, the report provides a forward-looking perspective on growth opportunities and serves as a guide for providers aiming to navigate this evolving market.arti