The rapid rise of generative AI has led to a global infrastructure transformation, accelerating demand for high-performance computing and next-generation data centers. As enterprises and governments invest in sovereign compute capabilities, India is emerging as a key player due to its expanding digital economy, progressive policy environment, and growing hyperscaler activity. This report explores how India’s data center ecosystem is evolving, from concentrated tier-1 city hubs to a more distributed, regionally balanced model aligned with AI demands. However, not all regions are equally equipped to support dense, latency-sensitive AI workloads. Power availability, network infrastructure, land access, and environmental resilience vary widely across cities. To evaluate these differences, Everest Group introduces the CALIBER-DC framework, a comprehensive model that assesses regional data center readiness across key dimensions. This Viewpoint offers strategic insights for infrastructure developers, policymakers, and enterprises seeking to scale AI infrastructure in India.

As enterprise AI adoption scales, organizations are actively investing in infrastructure that supports diverse AI workloads, from training to inference, across data center and edge environments. AI is driving demand for specialized chips, private cloud flexibility, and scalable performance aligned with governance requirements. This report reviews Dell Technologies’ AI infrastructure-related announcements made at Dell Technologies World 2025. It outlines Dell’s current infrastructure positioning and details the key products and capabilities launched across compute, storage, and orchestration layers. It further maps these announcements to broader enterprise infrastructure themes and offers a structured view of how Dell is designing products for modular AI deployments and stack extensibility. The report is intended to help technology decision-makers, partners, and infrastructure stakeholders understand the scope of Dell’s product updates and their relevance within the AI infrastructure landscape.

Watch Everest Group experts Yugal Joshi, Partner, Alisha Mittal, Vice President, Mukesh Ranjan, Vice President, and Akshat Vaid, Partner, for an exciting webinar that will redefine how you view the future of the engineering and IT technology space. Get ready for a deep dive into the transformative trends due to shape engineering and IT services in 2025. From the unstoppable rise of AI to breakthrough innovations on the horizon, our panel will deliver powerful insights into what’s next for the industry and how you can take advantage of this pivotal moment. Expect engaging discussions, bold predictions, and data-driven insights designed to empower enterprises and service providers to navigate this key era. This is your chance to learn how to leverage technology trends, outpace the competition, and thrive in a rapidly evolving landscape. Don’t miss this high-impact session—your roadmap to 2025 starts here. What questions did the webinar answer? As a services provider, which areas should you invest in during 2025 for strategic growth? As an enterprise, what should you look for in outsourcing partners in 2025?

Sustainability is no longer a corporate compliance mandate; it is a competitive advantage that improves operational performance. Several enterprises on their sustainability journey struggle to make their IT infrastructure, particularly data centers, more sustainable. Data centers power modern economies but consume large energy and resource quantities, leaving significant environmental footprint. Rising data volumes, AI adoption, the expected gen AI boom, carbon neutrality commitments, and climate change are driving data centers toward sustainability. What makes data centers sustainable? This Viewpoint answers this question by identifying a sustainable data center’s six key characteristics. These characteristics are energy efficiency, renewable energy use, advanced cooling systems, effective waste management, reduced embodied carbon, and emerging technologies across data center operations. In this Viewpoint, we explore a sustainable data center’s key characteristics and notable investments by data center operators and hyperscalers. The report highlights implications for enterprises aiming to enhance their data centers’ sustainability and improve their corporate sustainability performance. Scope All industries and geographies Contents In this report, we: Examine a sustainable data center’s key characteristics Identify market trends shaping the sustainable data center market Analyze implications for enterprises working to improve their sustainability performance Membership(s) Sustainability Technology and Services Cloud and Infrastructure Services Sourcing and Vendor Management

The mainframe services market is growing steadily due to enterprises’ evolving demands. As businesses undergo digital transformations, enterprises are reassessing their mainframe strategies, prioritizing integration with cloud platforms, and modernizing legacy applications. The shortage of skilled professionals proficient in mainframe technologies also drives the enterprise’s need to modernize. Thus, the demand for mainframe services outsourcing shows steady and positive growth across geographies and industries. Enterprises seek mainframe solutions that accelerate application modernization and deployment, leverage AI/ML and generative AI, reduce costs and technical debt, and transform their businesses. In this report, we examine the current global mainframe services market, including trends across industries, geographies, and service segments. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar years 2023-2024, interactions with leading mainframe service providers, client reference checks, and an ongoing analysis of the mainframe services market Contents In this report, we: Examine the global mainframe services market Evaluate mainframe services trends and demand drivers Analyze providers’ offerings Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing and Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook. Scope The PriceBook H1 2024 includes the following: Price benchmarks for ~65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies Pricing trends and their drivers over the past six months Performance metrics and benchmarks for ~20 key metrics Key delivery and solution metrics that impact Total Cost of Ownership (TCO) Contents The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT Applications, IT Infrastructure, Finance and Accounting, Contact Center, and Business Consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include: Staffing mix Offshore and nearshore ratios Premiums based on underlying technology skills Contemporary productivity commitments Efficiency ratios for infrastructure services Language premiums for voice-based services For information on membership, please contact us

Mainframe systems remain the cornerstone of enterprises' IT strategies, especially for those requiring substantial processing power for high-volume transactions. Despite the evolving technology and business landscapes, enterprises maintain a positive outlook on mainframe services’ future, focusing on value generation and operational efficiency. Providers are considered essential partners in navigating mainframe technology’s complexities and sustaining a competitive edge. To understand enterprise satisfaction with mainframe service providers, Everest Group conducted over 60 structured interviews with leading service providers’ buyers. These interviews were part of the Mainframe Services PEAK Matrix® evaluation carried out between 2023 and 2024. The report captures enterprise experiences comprehensively, providing insights into technology priorities, digital agendas, outsourcing strategies, and service providers' perceptions. As part of the study, key enterprise stakeholders were surveyed on various dimensions related to satisfaction with mainframe services. These enterprises were nominated as reference clients by different service providers examined across Mainframe Services PEAK Matrix® evaluation. In addition to providing insights into enterprises' satisfaction levels with mainframe service providers across key parameters, this report identifies the top three providers delivering superior value across mainframe services. Scope All industries and geographies The report is based on a detailed assessment of client reference feedback that Everest Group gathered as part of its Mainframe Services PEAK Matrix® evaluation conducted between 2023 and 2024 Contents In this report, we: Evaluate in-depth various enterprises’ feedback across different satisfaction dimensions, such as technology priorities, digital agendas, and outsourcing strategies Highlight the top three service providers delivering superior value and detail the key strengths and limitations of 14 additional providers Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Pulses deliver forward-looking insights into the evolution and impact of science, technology, and trends on global transformation. By engaging with our Pulses, you will gain a deeper understanding of each topic's significance, the key innovators driving change, and the future direction we anticipate. These insights are designed to stimulate discussions within your teams, challenging you to consider your preparedness for impacts on new product development, innovation, vision, strategy, R&D, and beyond. Membership(s) Advanced SciTech

The mainframe management landscape is evolving as enterprises seek advanced solutions to simplify complex IT operations and enhance efficiency. To support this transformation, Broadcom launched the WatchTower platform to enhance mainframe incident resolution. WatchTower offers end-to-end visibility, real-time information streaming, and automated topology discovery. It integrates unified AIOps and OpenTelemetry to offer proactive issue detection and resolution. In this report, we examine Broadcom’s current market position, its strategic objectives, and mainframe management challenges it faces. This research is essential for IT leaders and mainframe administrators seeking to optimize their mainframe operations and harness the technology’s benefits. Scope All industries and geographies This assessment is based on Everest Group’s review of the WatchTower platform launched during the Broadcom Mainframe Analyst Summit 2024 Contents In this report, we: Assess the mainframe market, highlighting its key drivers and inhibitors Examine Broadcom’s position in the mainframe market Offer a detailed review of Broadcom’s WatchTower platform Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Mainframe services remain essential in enterprise IT infrastructure as they manage extensive processing needs for high-volume transactions, making them a favorable business option. Renowned for their strong performance and reliability rooted in unique computing architecture, mainframe systems are vital. However, the rapid advances of cloud transformation initiatives compel enterprises to review their current mainframe configurations focused on integration and modernization. Skilled personnel shortage further accelerates this review process. Enterprises seek innovative solutions from providers to enable swift application migration, intelligent optimization, and seamless integration into modern hybrid environments. This compendium provides comprehensive and fact-based snapshots of 17 mainframe service providers’ capabilities and offerings. Each profile offers a detailed overview of the provider’s service focus, key IPs/solutions, and domain investments. The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies This report is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading mainframe service providers, client reference checks, and an ongoing analysis of the mainframe services market Contents This report features 17 mainframe service provider profiles which includes: An overview of the mainframe service providers Providers’ case studies and proprietary solutions Partnerships and investments in the mainframe services domain Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management