The global Talent Acquisition (TA) industry is undergoing a tremendous change, driven by an influx of tools and technologies built on the emerging digital technology landscape. “Reimagining Talent Acquisition in a Digital-First Era” is the second of a three-part series of reports outlining Everest Group’s take on the impact of emerging digital technologies in the TA space. This paper is essentially a deep dive into the digitalization potential of various TA processes leveraging the next-generation technology levers. The following information is analyzed and captured in the report: Next-generation technologies that can digitalize TA processes: The paper focused on the impact of next-generation technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics, either as stand-alone or in a combination, to digitalize each of the 19 TA processes defined Extent of digitalization of TA processes: The digitalization potential of TA processes was evaluated to estimate the extent of digitalization possible within all the tasks defined under each of these processes. Existing theoretical / recently-implemented technology use cases for digitalizing various TA tasks, as well as possible themes and uses cases that can emerge in the future, have been highlighted where relevant Quantum of benefits generated by these technologies: For each process, the quantum of benefits provided by these technologies in terms of efficiency, experience (both candidate and recruiter), and insights (or net new gains) were evaluated Membership(s) Managed Service Provider (MSP) Recruitment Process (RPO)

The global RPO market continued its strong growth trajectory in 2017 as markets across the globe witnessed positive sentiment towards RPO. The year 2017 saw a few mega-sized deals being signed combined with significant activity in the mid- and small-market space. As the market becomes more competitive, service providers are investing heavily in strengthening their capabilities in different geographies, industries, and recruitment technology. In this research, we analyze the RPO service provider landscape across various dimensions: RPO service provider landscape overview RPO PEAK Matrix and Star Performers for 2018 Service provider delivery capability assessment The scope of analysis includes: Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs) Over 2,500 multi-process RPO deals signed as of 2017, with a minimum of four or more recruitment processes and a minimum contract term of one year Coverage across 21 RPO service providers, namely ADP RPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Cielo, Futurestep, Hays, Hudson RPO, IBM TAO, KellyOCG, ManpowerGroup Solutions, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Recruit Career, Resource Solutions, Sevenstep, WilsonHCG, and Yoh Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements Content The report analyses the performance of various service providers in RPO along six dimensions and includes: RPO PEAK Matrix and Star Performers for 2018 Everest Group classified 21 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Alexander Mann Solutions, Allegis Global Solutions, Cielo, Futurestep, ManpowerGroup Solutions, and Randstad Sourceright Major Contenders: ADP RPO, Hays, Hudson RPO, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, PeopleScout, Pontoon, Resource Solutions, Sevenstep, WilsonHCG, and Yoh Aspirants: AgileOne, AMN Healthcare, Pierpoint, and Recruit Career Based on the YOY movement of different service providers on the PEAK Matrix, Everest Group identified six service providers as the “2018 RPO Market Star Performers” – Allegis Global Solutions, Randstad Sourceright, WilsonHCG, and Yoh Everest Group analysis of service providers The overall RPO capability of service providers was assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Recruitment Process Outsourcing

The global multi-country Recruitment Process Outsourcing (MCRPO) market covers the entire gamut of multi-country deals, from small regional deals with a few countries in scope, to large and complex global deals covering more than one region. MCRPO market continues to grow significantly, as buyers across the globe are increasingly looking for a single service provider capable of handling all their requirements at a regional/global level. The year 2017 saw a few mega-sized deals being signed combined, with significant activity in the mid- and small-market space. As the market becomes more competitive, service providers are investing heavily in strengthening their capabilities in different geographies, industries, and recruitment technologies. In this research, we analyze the MCRPO service provider landscape across various dimensions: MCRPO service provider landscape overview MCRPO PEAK Matrix for 2018 Service provider delivery capability assessment The scope of analysis includes: Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs) Over 2,300 multi-process RPO deals signed as of 2017, with a minimum of four or more recruitment processes, and a minimum contract term of one year Coverage across 17 RPO service providers, namely ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, Cielo, Futurestep, Hays, Hudson RPO, IBM TAO, KellyOCG, ManpowerGroup Solutions, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Resource Solutions, Sevenstep, and WilsonHCG Content The report analyses the performance of various service providers in MCRPO and includes: MCRPO PEAK Matrix for 2018 Everest Group classified 17 MCRPO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Alexander Mann Solutions, Allegis Global Solutions, IBM Talent Acquisition Optimization (IBM TAO), ManpowerGroup Solutions, and Randstad Sourceright Major Contenders: ADP RPO, Cielo, Hays, KellyOCG, Korn Ferry RPO, PeopleScout, Pontoon, Sevenstep, and WilsonHCG Aspirants: Hudson RPO, Pierpoint, and Resource Solutions Everest Group analysis of service providers The overall MCRPO capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Recruitment Process Outsourcing

The European RPO market showed the strongest growth among all the regions in 2017. This growth was mainly driven by Continental Europe, rather than by the United Kingdom, which had been the traditional powerhouse of RPO in this region. Germany, France, the Netherlands, Spain, and Poland are some of the major European RPO markets driving this growth in the Rest of EMEA RPO market. The United Kingdom, however, continues to dominate the RPO market in EMEA, accounting for ~59% of the total market. As the market is becoming more competitive, service providers are investing heavily in strengthening their capabilities in this region in various industries, as well as in recruitment technology. In this research, we analyze the RPO service provider landscape across various dimensions: RPO PEAK Matrix 2018 for Europe Service provider delivery capability assessment Scope of analysis Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs) Over 2,500 multi-process RPO deals signed as of 2017, with a minimum of four or more recruitment processes, and a minimum contract term of one year Coverage across 16 RPO service providers, namely Alexander Mann Solutions, Allegis Global Solutions, Cielo, Hays, Hudson RPO, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, ManpowerGroup Solutions, PeopleScout, Pierpoint, Pontoon, Randstad Sourceright, Resource Solutions, Sevenstep, and WilsonHCG Content The report analyses the performance of various service providers in RPO along six dimensions and includes the following: RPO PEAK Matrix Europe for 2018 Everest Group classified 16 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Alexander Mann Solutions, Hays, ManpowerGroup Solutions, and Randstad Sourceright Major Contenders: Allegis Global Solutions, Cielo, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, PeopleScout, Pontoon, Resource Solutions, Sevenstep, and WilsonHCG Aspirants: Hudson RPO and Pierpoint Everest Group analysis of service providers The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Recruitment Process Outsourcing (RPO)

The global Talent Acquisition (TA) industry is undergoing a tremendous change, driven by an influx of tools and technologies built on the emerging digital technology landscape. “Startups Redefining Talent Acquisition – Trailblazers” is the third of a three-part series of reports outlining Everest Group’s take on the impact of emerging digital technologies in the TA space. This paper identifies and analyzes 450+ startups in the TA space to arrive at a list of 50 high potential startups, and subsequently, a list of 25 top startups (also called “trailblazers”) in the TA space. The following information is analyzed and captured in the report: Digital disruption and the role of tech startups in the TA space: The paper focuses on the role of startups in pushing the envelope in TA, the drivers behind the rapid growth in the TA tech startup ecosystem, and also how different stakeholders are engaging with the TA startup community Key startups driving disruption: The paper identifies and analyzes 450+ startups across the entire value chain of TA, categorized under five distinct areas: candidate attraction, candidate/vendor sourcing & screening, candidate assessment, candidate engagement, and analytics & insights. The 450+ startups were evaluated to arrive at a list of 50 high potential startups, and subsequently, a list of 25 “trailblazers” in the TA space. Assessment of key TA startups: The assessment was done using various parameters around investments/funding received by these startups, the market impact & success garnered, and the technological capabilities & expertise of the startups identified. The report also provides profiles for trailblazers, with a qualitative & quantitative commentary on their market success, technology expertise, and investor confidence. Membership(s) Managed Service Provider (MSP) Recruitment Process Outsourcing (RPO)

This report provides insights into the key factors driving RPO adoption among buyers as well as an overview of buyers’ perception of the service provider performance. It also discusses the shortcomings that the buyers perceive in the current service providers' offerings. The analysis in this report is broken into three areas: Key factors driving RPO adoption among buyers RPO service provider performance Evolving buyer requirements Some of the key findings are: RPO buyers are expecting greater value-added innovation from their service providers. In particular, buyers focus on innovation and proactiveness versus to traditional metrics Service providers seem unable to innovate fast enough to keep pace with  rising buyer expectations and meet demand for next-generation drivers Buyer behavior also varies significantly by enterprise size, which means that providers have to be flexible in understanding and meeting buyer expectations  Membership(s) Recruitment Process Outsourcing (RPO)

Organizations around the world are weathering through a perfect storm characterized by talent shortages, high attrition rates, and changing expectations of the millennial generation. As organizations’ struggle to keep up with their sourcing requirements, employer branding is increasingly becoming a necessity for them. Every organization needs employer branding – they may need it to make themselves better known to prospective employees or propagate the right curated message regarding what they stand for as an employer or most likely, both. As the importance and adoption of employer branding increases, it can and will no more be considered an optional value-added activity but an integral part and parcel of talent management activities. However, due to lack of knowledge about employer branding, organizations are likely to do employer branding through an ad hoc, half-baked, and not-so-well-thought-out manner. This reduces the effectiveness of the whole exercise and provides low returns on investment. Approaching employer branding with the right mindset and approach will be critical to achieve the promised results. Membership(s) Recruitment Process (RPO)

The RPO market in North America witnessed tremendous growth in 2018, as the market saw a significant uptick in activity across buyer segments and industries. The competitive environment in the North American RPO market is quite intense, with several global and regional players operating there. Due to this, service providers are investing heavily in their capabilities to differentiate themselves from their peers and offer a strong value proposition to buyers of all sizes – small, medium, and large. They are also focusing on upcoming industries, recruitment technology, as well as expanding their portfolio of offerings including consulting & value-added services and Total Talent Acquisition (TTA) capabilities. In this research, we exhibit the RPO service provider landscape in North America across various parameters: RPO service provider landscape overview in North America RPO in North America PEAK Matrix for 2019 Assessment of service provider vision and capabilities in North America The scope of analysis includes: Third-party RPO deals in North America; it does not include shared services or Global In-house Centers (GICs) Over 3,000 multi-process RPO deals signed as of 2018, with a minimum of four or more recruitment processes and a minimum contract term of one year Coverage across 30 RPO service providers, namely ACA Talent, ADP RPO, Advantage xPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Cielo, Endevis, Engage2Excel, Hire Velocity, Hudson RPO, Hueman RPO, IBM TAO, KellyOCG, Korn Ferry RPO, Level UP, ManpowerGroup Solutions, Method3, Newton Talent, Orion Novotus, PeopleScout, Personify, Pierpoint, Pontoon Solutions, PrincetonOne, Randstad Sourceright, Sevenstep, WilsonHCG, and Yoh Global surveys and buyer interviews to understand how organizations perceive service providers in North America Content The report analyses the performance of various RPO service providers in North America along seven dimensions and includes: RPO in North America PEAK Matrix for 2019 Everest Group classified 30 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into: Leaders: ADP RPO, Allegis Global Solutions, Cielo, ManpowerGroup Solutions, PeopleScout, and Randstad Sourceright Major Contenders: AgileOne, Alexander Mann Solutions, AMN Healthcare, Engage2Excel, Hire Velocity, IBM Talent Acquisition Optimization (IBM TAO), KellyOCG, Korn Ferry RPO, LevelUP, Orion Novotus, Pierpoint, Pontoon Solutions, Sevenstep, WilsonHCG, and Yoh Aspirants: ACA Talent, Advantage xPO, Endevis, Hudson RPO, Hueman RPO, Method3, Newton Talent, Personify, and PrincetonOne Everest Group’s analysis of service providers The overall RPO capability of service providers in North America was assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Recruitment Process Outsourcing (RPO)

Organizations around the world are weathering a perfect storm characterized by a slowing economy, talent shortages, and significant technology and digital intervention. These challenges have resulted in widespread adoption of the Recruitment Process Outsourcing (RPO) model as a remedy to recruitment-related problems. The RPO market, one of the fastest growing outsourcing markets in the world, is a dynamic, rapidly-evolving space with a diverse set of service providers solving different talent acquisition problems for a varied set of enterprises. A number of different forces are at play here, and some are counteracting one another. A key consequence of this dynamism is its impact on RPO engagement pricing: multiple parameters are having positive and negative impact on the RPO price points. With RPO prices in a state of flux, enterprises and service providers need to have the right strategies and approach to deal with these challenges. Membership(s) Recruitment Process Outsourcing (RPO)

The RPO market is one of the fastest-growing outsourcing markets globally, which continued to clock double-digit growth in 2019. North America continues to hold the market’s majority share, with Europe, the Middle East and Africa, and Asia Pacific emerging as strong markets, posting healthy growth rates. The RPO market has almost matured in certain regions, with high growth attributed to increased adoption from mid-market and small market buyers, new industries, and expansion of existing RPO deals. In this research, we analyze the RPO service provider landscape across various dimensions: RPO service provider landscape overview RPO PEAK Matrix® and Star Performers for 2020 Service provider delivery capability assessment Scope Third-party RPO deals, excluding shared services or Global Business Services (GBSs) Over 3,000 multi-process RPO deals signed as of 2019, with a minimum of four or more recruitment processes and a minimum contract duration of one year Coverage across 25 RPO service providers: ADP RPO, AgileOne, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Career International, Cielo, Engage2Excel, Korn Ferry RPO, Hays Talent Solutions, Hire Velocity, Hudson RPO, IBM TAO, KellyOCG, LevelUP HCS, Orion Novotus, PeopleScout, Pierpoint, Pontoon Solutions, Randstad Sourceright, Recruit Career, Resource Solutions, Sevenstep, Talent Solutions RPO (ManpowerGroup), WilsonHCG, and Yoh Contents The report analyzes the performance of various RPO service providers and includes: RPO service provider landscape RPO PEAK Matrix and Star Performers for 2020 Classification of 25 RPO service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix framework Based on the YOY movement of different service providers on the PEAK Matrix, six service providers named as “2020 RPO Market Star Performers” Everest Group analysis of service providers Overall RPO capability of service providers assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy Membership(s) Recruitment Process (RPO)