This report provides insights into the key factors driving RPO adoption among buyers as well as an overview of buyers’ perception of the service provider performance. It also discusses the shortcomings that the buyers perceive in the current service providers' offerings. The analysis in this report is broken into three areas: Key factors driving RPO adoption among buyers RPO service provider performance Evolving buyer requirements Some of the key findings are: RPO buyers are expecting greater value-added innovation from their service providers. In particular, buyers focus on innovation and proactiveness versus to traditional metrics Service providers seem unable to innovate fast enough to keep pace with  rising buyer expectations and meet demand for next-generation drivers Buyer behavior also varies significantly by enterprise size, which means that providers have to be flexible in understanding and meeting buyer expectations  Membership(s) Recruitment Process Outsourcing (RPO)

Increasing contractual activity and potential for service providers’ play has intensified the competition among RPO providers. In response, they are investing heavily to strengthen their capabilities in different geographies, industries, and recruitment technologies. RPO providers believe that their continued investments are going to fetch them more deals and success in the market. However, we looked deeper into their relationships and analyzed: Are buyers really happy? If not, why and to what an extent? What differentiates service providers and what all are table-stakes now? Are service providers investing in what matters the most to buyers? Are buyers willing to expand the scope of engagement with their incumbent providers? This report examines multiple aspects of RPO provider and buyer engagements and answers the above-mentioned questions. The analysis is based on quantitative and qualitative insights generated from interviews and surveys of 140+ enterprises that have engagements with 25+ RPO providers. Membership(s) Recruitment Process Outsourcing (RPO)