In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships. What questions did the webinar answer for the participants? What are enterprises’ top priorities as we dig deeper into 2024? What are the key value drivers for enterprises in business process outsourcing engagements? What is the total impact that these value drivers could bring in business process outsourcing engagements?

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us A contract delineates the specific terms and conditions governing the services provided by a provider. Consequently, contracting holds significant importance in the strategic sourcing process, encompassing both new deals and renewals. This Executive Brief lists key commercial terms and conditions that enterprises should prioritize when entering into contracts with a provider. Additionally, it highlights associated principles aimed at maximizing the value derived from an outsourcing relationship. Scope All industries and geographies Contents This report covers key tenets of essential commercial terms and conditions, based on the analysis of contractual documents in recent outsourcing engagements. The report focuses on the following terms and conditions: Cost of Living Adjustment (CoLA) Foreign exchange adjustment Benchmarking Termination fee Audit clauses Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023. We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year. What questions did the webinar answer for the participants? Where is outsourced deal pricing headed in 2024 amid an economic slowdown? How can enterprises drive more savings from their outsourcing contracts? How can enterprises realize better value from their Cloud and SaaS contracts?

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Negotiation is an important part of the strategic sourcing process, both in the context of new deals and renewals. It enables an equitable legal agreement between the enterprise and the provider(s). This Executive Brief describes how organizations can develop an effective negotiation strategy and execute it to achieve their sourcing objectives. It examines key points to consider, common misconceptions, the role of equitable terms to incentivize services delivery, components of an interest-based negotiation strategy, and a case study on how a large company negotiated with its largest services supplier. Scope All industries and geographies Contents This report examines the: Importance of negotiation in the strategic sourcing process Components of a well-structured negotiation strategy Key negotiation myths Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

This report is available only to Outsourcing Excellence members. For information on membership, please contact us E-auctions are a powerful tool leveraged by the procurement function to drive cost pressures in competitive negotiations. Traditionally, e-auctions were used to source simple services or goods; today, they are becoming increasingly popular in the services outsourcing space. In this executive brief, Everest Group analysts share the benefits of using e-auctions for outsourced services, deep-diving into the process and best practices for running an e-auction effectively, and the pros and cons in conducting such events. Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.