Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals were originally procured via a competitive process involving Request For Proposals (RFPs), capability assessment, and a shortlisting of providers. Renewals offer providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rates and new and more agile competitors. They also provide enterprises the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagements, and adjust their sourcing strategies to suit the current business environment. In the post-pandemic market, vendor consolidation is emerging as a theme across most geographies and verticals, and IT services buyers are not averse to letting go of their non-strategic partners. This shift presents an opportunity for incumbent providers to increase their wallet shares in the client landscape Scope TThis contract renewal database analyzes global renewals in the IT market over the next two years (2022-23). We provide: A detailed record of 900+ contracts Information for each contract (where available) along 35+ dimensions, including buyer name, industry, scope, and geography, among others Customizable pivot tables with charts Contents This contract renewals database includes data specific to deals nearing their term’s end and provides rich information to help audiences carry out better-informed sales planning. In this study, we: Analyze ITS markets, especially deals to be renewed in the future Carry out vertical, geographical, and scope-based analysis, with a focus on IT and bundled contracts Study IT and bundled contracts by scope (development, maintenance, and system integration) across geographies Provide worldwide coverage, with data organized along five regions

Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs), capability assessments, and shortlisting of service providers. Renewals provide service providers the opportunity to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment. Buyers of infrastructure services, especially long-term engagements with multiple towers in scope, are focusing on productivity and are not averse to considering alternative service providers to tackle declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts. Scope Industry: Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years Geography: global Contents In this research, we analyze renewals coming up in the next two years across the following categories: Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals were originally procured via a competitive process involving Request For Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals offer service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also provide enterprises the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagements, and adjust their sourcing strategies to suit the current business environment. In the post-pandemic market, vendor consolidation is emerging as a theme across most geographies and verticals, and buyers of application services are not averse to letting go of their non-strategic partners. This presents an opportunity for the incumbent service providers to increase their wallet share within the client landscape. Scope This research analyzes global renewals in the Application Services (AS) space coming up in the next two years (2021-2022). Contents In this report, we: Analyze ITS and BPS markets, especially deals to be renewed in the future Carry out vertical, geographical, and scope-based analysis, with a focus on AS and bundled contracts Study AS and bundled contracts by scope (development, maintenance, and system integration) across geographies Membership(s) Application Services Sourcing and Vendor Management

The analysis presented in this report is based on Everest Group’s Enterprise Platform Services (EPS) deals database. The database captures 4,500+ active deals with enterprise platform IT outsourcing services in scope across major enterprise platform technology vendors – SAP, Oracle, Microsoft, Salesforce, Adobe, Workday, Sage, Infor, ServiceNow, and Pegasystems, among others. The focus of this research is on 534 deals that will come up for renewal in next two years. Renewals provide an opportunity to the non-incumbent players to expand their wallet shares amid disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. The analysis covers the overall EPS renewal opportunity and vendor-specific deep dives for SAP, Oracle, and Salesforce. Key findings: The enterprise platform market will provide a total renewal opportunity of US$2.8 billion Around 52% of the deals (by TCV) up for renewal are based out of Europe (including UK), followed by 29% based out of North America Manufacturing will provide the highest opportunity of US$570 million, closely followed by BFSI with US$555 million over the next two years Services for SAP will provide the highest renewal opportunity of US$504 million, followed by Salesforce with US$378 million, and Oracle with US$332 million over the next two years Scope This research analyzes global renewals in the Enterprise Platform Services (EPS) space coming up in the next two years (2021-2022). Contents In this report, we: Analyze EPS deals to be renewed in the future Carry out vertical, geographical, and scope-based analysis Study vendor specific renewal opportunity for Oracle, SAP, and Salesforce Membership(s)Enterprise Platform Services (EPS) Sourcing and Vendor Management

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals provide service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also provide enterprises the opportunity to make course corrections based on lessons learned during the lifetime of just-concluded engagements and adjust their sourcing strategies to suit the current business environment. Buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to considering alternative service providers to counter declining productivity levels. Scope This research analyzes global renewals in the Application Services (AS) space coming up in the next two years (2020-2021). Contents In this report, we: Analyze ITS and BPS markets, especially deals to be renewed in the future Carry out vertical, geographical, and scope-based analysis, with a focus on AS and bundled contracts Study AS and bundled contracts by scope (development, maintenance, ERP implementation, ERP maintenance, and system integration) across geographies Membership(s) Application Services

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals provide service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment. Buyers of infrastructure services, especially long-term engagements having multiple towers in scope, are driving the productivity agenda hard and are not averse to considering alternative service providers to tackle declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts. Scope Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years. Contents In this research, we analyze renewals coming up in the next two years across the following categories: Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud & Infrastructure Services

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. Buyers of infrastructure services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyzes renewals coming up in the next two years, with a focus on infrastructure services (IS) contracts. Scope of the analysis The scope of this report includes: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on IS and bundled contracts Analysis of IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud & Infrastructure Services

Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and new and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. Buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyses renewals coming up in the next two years, with a focus on Application Services (AS) contracts. Scope of the analysis The scope of this report includes: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on AS and bundled contracts Analysis of AS and bundled contracts by scope (development, maintenance, ERP implementation, ERP maintenance, and system integration) across geographies Membership(s) Application Services

A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and short-listing of service providers. Renewals and recompetes provide opportunity for non-incumbent players to expand their wallet shares amidst disruptive factors such as saturation, slowing growth rate, and newer and more agile competitors. It also allows buyers a chance to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. In particular, buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard, and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyzes renewals coming up in the next two years, with a focus on infrastructure services (IS) contracts Scope of the analysis The report covers the following: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on IS and bundled contracts Analysis of IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies Membership(s) Cloud & Infrastructure Services

Every year a large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals and recompetes provide opportunity for service providers to deliver innovative services, attractive commercials, and next-generation technology solutions to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and newer and more agile competitors. It also provides enterprises with an opportunity to make course correction based on lessons learned during the lifetime of the just-concluded engagement and adjust sourcing strategy to suit the current business environment. In particular, buyers of application services with long-term multi-tower engagements are driving the productivity agenda hard, and are not averse to looking at alternative service providers to counter declining productivity levels. This research analyzes renewals coming up in the next two years, with a focus on Application Services (AS) contracts. Scope of the analysis The report covers the following: Analysis of the ITS and BPS markets with deals in scope that are to be renewed in the future Key vertical, geographical, and scope-based analysis with a focus on AS and bundled contracts Analysis of AS and bundled contracts by scope (development, maintenance, ERP implementation, ERP maintenance, and system integration) across geographies Membership(s) Application Services