The Banking and Financial Services (BFS) industry is adapting to swiftly evolving macro, consumer, advisor, employee, competitive, and regulatory dynamics while navigating cost pressures. To overcome these challenges, BFS enterprises must transform rapidly and implement integration initiatives. These initiatives will increase operational efficiencies and enhance end-user experience. Today, this evolution’s cornerstone lies in the strategic pivot toward optimized servicing capabilities via digital integration, manifesting across two key dimensions: front-back integration and Data and Intelligence (D&I) integration in operations. These processes allow enterprises to ensure a unified customer experience and drive efficiency and agility throughout operational workflows. In this report, we explore the necessity of embedding D&I into business processes and examine D&I adoption’s current maturity in BFS enterprises. Scope Industry: BFS Geography: global Service: BFS-BPS Contents In this study, we explore the following questions: What advantages does strategically leveraging D&I in BFS operations have? What are current and emerging D&I adoption themes in the BFS space? How can BFS enterprises prioritize relevant use cases to maximize the value realization for D&I investments? Why is there an urgent need to accelerate D&I integration amid prevailing macroeconomic scenarios? Memberships Banking Business Process Sourcing and Vendor Management

Global macroeconomic conditions indicate the rising probability of a recession. Despite the resulting financial pressures, demand for Advanced Analytics and Insights (AA&I) services is on the rise as enterprises recognize the importance of cost optimization and competitive advantage through data-driven solutions in navigating the slowdown. Data and Analytics (D&A) service providers, including IT/BPO firms and consulting companies with a broad set of AA&I capabilities, domain expertise, and off-the-shelf accelerators, can help enterprises reduce the time to value and improve business outcomes through consistent and data-driven decision making. These providers are also investing in advanced technologies such as computer vision, the Internet of Things (IoT), and Natural Language Processing (NLP), to provide advanced insights. Considering talent scarcity in these emerging areas, these providers have initiated in-house talent development programs, certifications, and academic collaborations. In this research, we analyze the global AA&I service provider landscape and position 31 providers on Everest Group’s AA&I Services PEAK Matrix® 2023. The report also outlines the strengths and limitations of each provider. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AA&I service providers, client reference checks, and an ongoing analysis of the AA&I services market Contents This report examines the global AA&I market and positions 31 providers on Everest Group’s AA&I Services PEAK Matrix® 2023. It provides insights into evolving market dynamics and Everest Group’s analysis of the providers’ strengths and limitations. Membership(s) Data & Analytics Sourcing and Vendor Management

The democratization and enterprise-wide scaling of analytics and insights have taken centerstage, with enterprises becoming digitally mature and investing heavily in analytics initiatives in recent years. The pandemic has further emphasized the need for agile, data-driven decision-making and made analytics an essential navigation tool, which marks a shift in enterprise priorities toward analytics transformation to improve the speed to insights and solutions that drive operational and cost efficiencies. D&A service providers, including IT/BPO firms, consulting companies, and pure-play analytics providers that offer a rich set of Advanced Analytics and Insights (AA&I) capabilities, domain expertise, and off-the-shelf accelerators, can help enterprises reduce the time-to-value and achieve business outcomes through coherent and enterprise-wide and data-driven decision-making. They are also proactively investing in advanced technologies, including computer vision, Internet of Things (IoT), and Natural Language Processing (NLP), to deliver advanced insights. Considering talent scarcity in these emerging areas, providers have invested in in-house talent building initiatives, certifications, and academic collaborations. In this research, we analyze the global AA&I services provider landscape and position the providers on Everest Group’s AA&I Services PEAK Matrix® 2022. We also share our analysis on the strengths and limitations of each service provider. Scope Services across the D&A value chain – strategy and consulting, Business Intelligence (BI) and visualization, and advanced analytics and next-generation services Presence of a separate AA&I team All industries and geographies Contents This report examines the global Advanced Analytics and Insights (AA&I) market and evaluates the positioning of service providers on the Everest Group AA&I Services PEAK Matrix® 2022. It provides insights into changing market dynamics and Everest Group’s analysis of the providers’ strengths and limitations. Membership(s) Data & Analytics Sourcing and Vendor Management

Analytics adoption across industries is on the rise as enterprises focus on operational resilience, democratization of insights, and data-driven decision-making. Thus, D&A service providers, including IT/BPO firms, consulting players, and pure-play analytics providers, are offering a rich set of Advanced Analytics and Insights (AA&I) capabilities, domain expertise, and off-the-shelf accelerators to help enterprises reduce time-to-value and achieve direct business outcomes. They are also proactively investing in advanced technologies, including computer vision, IoT, and NLP, to deliver advanced insights. Considering talent scarcity in these emerging areas, service providers have invested in in-house talent building initiatives, certifications, and academic collaborations. In this research, we analyze the global AA&I service provider landscape and position the providers on Everest Group’s AA&I Services PEAK Matrix® 2021. We also share our findings and inputs on the providers’ strengths and areas of improvement. Scope Services across the AA&I value chain – strategy & consulting, BI & visualization, and advanced analytics & next-generation services All major industries and functional areas Coverage across 32 AA&I service providers, namely, Accenture, Birlasoft, BRIDGEi2i, Capgemini, Cognizant, Datamatics, Deloitte, DMI, DXC Technology, EXL, EY, Fractal, Genpact, HCL Technologies, IBM, Infosys, KPMG, LatentView Analytics, LTI, Mphasis, Mu Sigma, NTT DATA, PwC, Sasken, TCS, Tech Mahindra, UST Global, Virtusa, Wipro, WNS, Zensar, and ZS Contents This report examines the global AA&I services market and evaluates the positioning of service providers on the Everest Group PEAK Matrix®. It provides insights into the changing market dynamics and our remarks on the service providers’ strengths and areas of improvement. Membership(s) Data & Analytics Sourcing and Vendor Management