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  • NEW
    Provider Compendium

    Nov. 14, 2025
    The IT Service Management (ITSM) and System Integration and Management (SIAM) services markets are strategically maturing, evolving from transactional service management to a more integrated, value-driven discipline. As enterprises seek to strengthen operational governance and align IT outcomes with business priorities, ITSM is taking center stage as the core engine of enterprise reliability and performance. It enables enterprises to streamline processes, mitigate risks, and enhance agility through automation and AI-led efficiency. In parallel, SIAM is becoming indispensable in complex, multi-supplier environments, offering the governance structures, transparency, and unified control required to manage service ecosystems effectively and deliver consistent performance across hybrid IT landscapes. As enterprises evolve their service management priorities, demands are shifting toward integrated, automation-led, and outcome-driven operating models. Enterprises are increasingly seeking tool-agnostic integration across leading ITSM platforms, coupled with AI-enabled operations that deliver predictive insights, autonomous remediation, and steady-state value. The focus is also moving toward experience and value realization, with delivery constructs and commercial models increasingly tied to business outcomes, experience level agreements, and OKRs that connect IT performance to enterprise impact. In response, providers are modernizing their portfolios to deliver flexible, modular, and platform-agnostic solutions, supported by automation accelerators, governance frameworks, and collaborative innovation with technology partners. This evolution marks a decisive shift in the market toward mature, outcome-oriented ITSM and SIAM ecosystems that enable operational excellence, transparency, and sustained value creation for enterprises worldwide. In this report, we assess 20 ITSM and SIAM providers. Each profile highlights the provider’s ITSM / SIAM capabilities across the services segment along with presence across geographies, industries, and buyer sizes.
  • NEW
    PEAK Matrix®

    Nov. 13, 2025
    As cloud costs grow more dynamic and AI use proliferates, FinOps is evolving from cost reporting to a broader operating model that blends granular cost/usage analytics with governance and policy management, AI-powered automation, sustainability/carbon tracking, and unit-economics visibility. Leading platforms integrate with ITSM, ERP, and DevOps pipelines and increasingly span multi-cloud, SaaS, Kubernetes, and AI workloads to align agility with financial accountability. Providers are responding with AI copilots and advanced analytics. However, overall maturity remains uneven. Most platforms deliver strong anomaly detection and actionable insights, but fully automated, hands-free remediation is still uncommon. Buyers need to prioritize demonstrable savings, intuitive usability, seamless integration, flexible commercial models, and partner-like support when selecting platforms. In this report, we assess 19 FinOps providers featured in the FinOps Cost Management Products PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings.
  • NEW
    PEAK Matrix®

    Nov. 13, 2025
    Enterprises are redefining their Data and Analytics (D&A) strategies to build a strong data foundation for AI that is tailored to their unique business context. This shift reflects a move from broad transformation programs to focused initiatives that enable measurable business outcomes and prepare organizations for AI-driven growth. As enterprises seek to modernize their data estates, there is a growing emphasis on building scalable data platforms and developing reusable data products that promote accessibility, agility, and faster value realization. The demand for AI-infused data workloads continues to rise as organizations look to improve efficiency, automate data management, and enable more intelligent decision-making. Data modernization and governance have become central to this evolution, helping enterprises establish the consistency, trust, and compliance needed to operationalize AI at scale. Data quality, security, and metadata management are becoming essential components of resilient data ecosystems. These capabilities are enabling enterprises to transform legacy environments into modern, interoperable, and AI-ready data architectures that support innovation and real-time insights. Providers are evolving rapidly to address these priorities. They are investing in proprietary IP, domain-contextualized solutions, and AI-infused offerings designed to accelerate data transformation initiatives. Providers are also adopting innovative commercial models that link success to business outcomes and strengthening partnerships with technology providers to deliver integrated data platform services. Simultaneously, they are preparing their talent pools with advanced data skills to help clients maximize their data assets’ full potential. In this report, Everest Group comprehensively evaluates 24 leading D&A service providers, benchmarking them on market impact, vision, and capabilities. The report features detailed provider profiles highlighting service portfolios, proprietary assets, innovation investments, and talent strengths. It also offers key insights into buyer priorities, sourcing trends, and actionable recommendations to help enterprises accelerate their data transformation efforts and build a trusted, scalable foundation for AI in a rapidly evolving data ecosystem.
  • NEW
    Provider Compendium

    Nov. 13, 2025
    The public cloud market is expanding as enterprises drive transformation and resilience through digital modernization. AWS continues to strengthen its leadership by investing in generative AI, data analytics, industry cloud platforms, and security, fueling adoption and positioning itself as a foundation for enterprise-scale modernization. As cloud environments grow more complex, enterprises seek integrated solutions that balance innovation with cost efficiency, sustainability, and compliance. This has amplified the need for specialized expertise to architect, secure, and optimize AWS ecosystems while unlocking value from technologies such as generative AI, data fabric, and serverless computing. AWS-focused service specialists are essential in this evolution. Their deep alignment with AWS allows them to codevelop industry blueprints, enhance managed service frameworks, and leverage edge and sovereign capabilities. Through their technical expertise and AWS-aligned assets, these specialists have become essential partners in enabling secure, scalable, and intelligent enterprise modernization. In this report, we profile 11 specialist AWS providers. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions offered, investments, and market success.
  • NEW
    PEAK Matrix®

    Nov. 13, 2025
    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity, compliance, and business assurance. In response, providers are differentiating with AI-assisted test design, autonomous validation, and predictive quality analytics. They are adopting platform-led Quality Engineering (QE) with reusable IP and domain accelerators, expanding partner ecosystems and extending assurance into model/data validation for AI systems. The Enterprise QE PEAK Matrix® 2025 benchmarks 52 providers, global majors and specialists, on two dimensions, capabilities and market impact, across all major geographies, industries, and enterprise segments. The capabilities lens evaluates end-to-end QE coverage (functional, non-functional, and advisory), automation-first, AI-enabled testing, model/data assurance and partner ecosystems. The market-impact lens examines portfolio scale and growth, deal archetypes, client adoption patterns, and realized outcomes. Buyers can use this analysis to identify right-fit partners for transformation at scale meanwhile providers can calibrate positioning and investment roadmaps to compete in a capability-driven enterprise QE market.
  • NEW
    Thematic Report

    Nov. 13, 2025
    Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based fulfillment to outcome-focused engagements. Enterprises are responding positively, especially in areas such as application services, data management, contact centers, finance and accounting, and HR operations, where scale, flexibility, and accountability are essential. To support this transition, staffing firms are investing in new operating models, proprietary IP, automation tools, and offshore delivery centers. In IT services, adoption is strongest in application development, QA, and data services. In Business Process Services (BPS), early traction is evident in transactional functions, while emerging opportunities lie in compliance-heavy domains and AI-enabled service delivery. The report provides a deep dive into provider capabilities, emerging service models, market gaps, and growth opportunities, helping stakeholders navigate the evolving managed services landscape.
  • NEW
    PEAK Matrix®

    Nov. 12, 2025
    As enterprises navigate macroeconomic uncertainties, rapid technological advances, and growing business agility demands, the need for a unified backbone to connect end-to-end processes has never been greater. Process orchestration fundamentally enables this shift, helping organizations manage complex workflows that span human workers, digital workers, AI agents, and enterprise systems. Its importance is growing as enterprises look to scale automation, embed intelligence, and enhance governance across their operations. This report provides an in-depth analysis of the evolving process orchestration landscape, highlighting emerging trends such as the shift toward agentic orchestration and the growing demand for AI-augmented, scalable orchestration solutions. It explores how providers are differentiating through capabilities such as hybrid workforce management, intuitive design studios, and embedded analytics that drive smarter and more adaptive automation. The assessment delivers actionable insights into buyer priorities, sourcing considerations, and provider capabilities to support informed decision-making. In this edition, 28 process orchestration providers are evaluated based on their market impact, vision, and delivery capabilities to identify Leaders, Major Contenders, and Aspirants in this rapidly evolving market.
  • NEW
    Provider Compendium

    Nov. 12, 2025
    Conversational AI (CAI) and AI agents are transforming enterprise-customer engagement, evolving from scripted chatbots to intelligent, autonomous systems capable of real-time, human-like interaction. This shift is driven by rapid advances in voice AI, multimodal interfaces, and large language models that enable contextual understanding and dynamic task execution. As these technologies scale, enterprises are embedding AI across a wider range of customer-facing functions – from handling service requests to automating complex tasks such as refunds and appointment scheduling. This compendium provides comprehensive and fact-based snapshots of 22 CAI and AI agent technology providers and offers insightful analysis of their capabilities. The compendium enables providers to benchmark their capabilities against their peers, while buyers can assess the providers based on their desired set of capabilities.
  • NEW
    State of the Market

    Nov. 11, 2025
    Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops to reconstruct and analyze processes. This enables a data-based approach to process optimization through different applications and use cases spanning industries and process areas. The report outlines key market trends, growth projections, provider capabilities, and the evolving integration of generative and agentic AI. It provides guidance for procurement and digital transformation leaders evaluating DII technologies to enhance efficiency, employee experiences, and returns on investment.
  • NEW
    Tech Vendor Spotlight

    Nov. 11, 2025
    The talent acquisition landscape is significantly shifting as organizations adopt new AI technologies to meet growing challenges in scale, speed, and candidate experiences. Traditional recruitment systems, limited by structured workflows and human oversight, are giving way to more adaptive, intelligent solutions. Copilots and agentic AI are emerging as key innovations. While copilots offer incremental improvements by assisting with tasks such as outreach and job descriptions, agentic AI represents a more transformative leap – enabling autonomous agents to execute end-to-end recruitment workflows with minimal human input. This report provides a comprehensive view of the current market for agentic AI and copilots in recruitment. It introduces an agentic AI maturity framework, compares automation capabilities, and outlines technology selection decision criteria. Key use cases include sourcing, screening, and scheduling, as well as dynamic workflow optimization. The study also profiles 20+ technology providers, mapping their capabilities across the talent acquisition life cycle. Enterprises can use this report to assess where they are on the maturity curve and identify next steps to future-proof their talent strategy with scalable, intelligent automation.