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  • Viewpoint

    Feb. 17, 2025
    As enterprises integrate AI into their business processes, ensuring AI systems’ quality and reliability is a significant challenge. Quality Engineering (QE) is the cornerstone across the entire AI adoption lifecycle, from assessing AI readiness to ensuring robust implementation and scaling efforts. However, traditional QE functions struggle to address the unique AI-specific assurance challenges, such as data bias, ethical considerations, and continuous performance monitoring. In this report, we explore how enterprises can evolve their QE capabilities to address AI systems’ complexities and ensure successful AI adoption. The report outlines a transformative framework, Quality@360⁰, focusing on advancing the skillset, mindset, and toolset needed for end-to-end AI assurance. Enterprises that proactively adapt their QE functions to meet AI’s demands will realize increased value from their AI initiatives and achieve long-term business success. Scope All industries and geographies Contents In this report, we: Examine the current enterprise AI adoption status Analyze the strategic confluence of AI and the quality function Assess levers to evolve the quality function to take on the AI assurance mandate Memberships Application Services Sourcing and Vendor Management
  • Provider Compendium

    Jan. 28, 2025
    Organizations are grappling with ensuring AI systems’ quality and reliability while keeping pace with rapid technology advances and evolving regulatory requirements. As AI adoption grows, enterprises need Quality Engineering (QE) partners that can validate AI models, address AI-specific testing challenges, and embed responsible AI principles throughout the development life cycle. Providers must combine traditional testing methodologies with specialized AI frameworks and tools to ensure compliance with emerging regulations and ethical standards. Mid-market enterprises, particularly, are strengthening their QE foundations while exploring innovative technologies such as generative AI. They seek trusted advisors in strategic partners that can deliver superior technical solutions. These organizations prioritize agile, cost-efficient, and relationship-driven providers that focus on measurable business impact and RoI. Providers with advanced AI testing frameworks, and expertise in detecting biases, explaining models, and monitoring performance are uniquely positioned to support these enterprises. By offering inventive solutions, and strong advisory capabilities, they can help mid-market organizations accelerate their QE transformation, ensuring operational excellence and long-term competitiveness in an evolving market. In this compendium, we provide detailed and fact-based snapshots of 41 global QE providers featured on Quality Engineering (QE) Service – Provider Compendium 2025. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions and investments, and case studies. Scope All industries and geographies Service: QE Contents In this report, we provide detailed and fact-based snapshots of 41 global QE providers and include: An overview of each provider and their revenue range Adoption by buyer size, industry, and geography Key investments Case studies Proprietary solutions and partnerships Membership(s) Application Services Sourcing and Vendor Management
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • PEAK Matrix®

    Oct. 30, 2024
    Organizations are grappling with ensuring quality and reliability in their AI applications and systems while keeping pace with rapid technology advances and evolving regulatory requirements. As AI adoption increases, enterprises need Quality Engineering (QE) service partners that can not only validate AI models and systems but also embed responsible AI principles throughout the development life cycle. Organizations seek providers that understand AI testing’s unique challenges and can blend traditional testing approaches with AI-specific methodologies while remaining compliant with emerging AI regulations and ethical guidelines. Providers offering comprehensive AI testing frameworks, specialized validation tools, and deep expertise in detecting biases, explaining models, and monitoring performance are uniquely positioned to support enterprises in their AI quality assurance journey. These providers must demonstrate technical proficiency in AI testing and a strong understanding of domain-specific AI applications, regulatory requirements, and ethical considerations. In this report, we assess 21 providers featured on the Quality Engineering (QE) Services for AI Applications and Systems PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their AI testing requirements, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: QE Contents This report features detailed assessments, including strengths and limitations, of 21 providers focusing on delivering QE services for AI applications and systems. Membership(s) Application Services Sourcing and Vendor Management
  • PEAK Matrix®

    Oct. 14, 2024
    Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI. In an ever-evolving market landscape, they want to engage with a provider capable of delivering superior technical implementations and also serving as a true strategic partner. While these enterprises want to focus on excellence and innovation when selecting their provider, they also do not want to be lost in a sea of deals when engaging with larger providers. In their pursuit, mid-market enterprises want partners that are relationship-driven, cost-efficient, agile, nimble, and committed to delivering business impact and return on investment at every step of the transformation. Providers with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through their QE transformation journey. In this report, we assess 32 providers featured on the Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: QE Contents This report features detailed assessments, including strengths and limitations, of 32 providers focusing on delivering QE services to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management
  • Viewpoint

    Aug. 06, 2024
    Generative AI’s adoption pace has been extraordinary. The technology’s advanced cognitive capabilities and ability to understand nuanced situations to generate context-aware outputs mark a significant leap in the intelligent systems space. Generative AI’s adoption is also due to its distinctive out-of-the-box accessibility, which grants enterprises effortless access to generative AI systems. However, the technology’s unchecked use has risks. Improper adoption can lead to confidential data leakage, IP violations, regulatory issues, and quality risks, such as model performance issues, biased outputs, and integrity concerns. In this viewpoint, we explore how pivotal a role quality function must play to assure enterprise generative AI adoption journey. We examine the role of quality function in mitigating all the associated adoption risks. This report benefits enterprises who wants to understand this strategic confluence of generative AI and quality function. Scope All industries and geographies Contents In this report, we examine: Generative AI adoption’s current status among enterprises The strategic confluence of generative AI and the quality function Anticipated developments in this space in 2024 and beyond Membership(s) Application Services Sourcing and Vendor Management
  • Viewpoint

    July 26, 2024
    For years, technology has underpinned business growth, compelling enterprises to focus on sustainable IT for long-term success. However, despite leadership support and buy-in for sustainable IT, a significant gap exists between intention and implementation because product teams often treat sustainability as an afterthought. Everest Group believes the quality function can enable enterprises to achieve these sustainable IT goals. To enhance its impact and reach, enterprises must widen the quality function’s scope to include sustainability when defining product quality. In this viewpoint, we explore how a shift-left and shift-right approach ensures the continual integration of sustainable practices throughout the Software Development Lifecycle(SDLC) and highlights the quality function’s role. This report benefits enterprises seeking a structured approach to implement sustainable IT initiatives effectively. Scope: All industries and geographies Contents: In this report, we: Identify and address key challenges in implementing sustainable IT initiatives Define the quality function’s vital role in sustainable IT mandates Highlight enterprise-level strategic investments in people, processes, and technology for sustainable IT initiatives Measure sustainable IT initiatives’ impact and efficacy   Memberships Application Services Sourcing and Vendor Management
  • State of the Market

    April 05, 2024
    Over the years, there has been a growing emphasis on enhancing both the quality of software and the processes used to build it. This shift has prompted enterprises to transition from Quality Assurance (QA) to Quality Engineering (QE), linking the outcomes of the quality function with business results. The increased adoption of newer technologies such as generative AI underscores the importance of understanding their implications across processes, people, and technology, as well as the new opportunities they present for the quality function. Generative AI use cases are rising across the Software Testing Life Cycle (STLC) and in quality interventions for generative AI applications/systems. On the supply side, major participants such as Microsoft, Google, and Meta are investing aggressively to dominate the generative AI landscape. Additionally, there have been investments from leading QE-specific technology providers such as Copado, Katalon, QuerySurge, and Tricentis as well. This presents an opportune moment for enterprises to understand how the quality function can be a game changer in their generative AI journey. In this report, we examine generative AI’s potential in QE and how QE can facilitate smoother adoption of generative AI in the IT landscape. Scope All industries and geographies Market segment: QE services Sources leveraged: analyst inputs, Everest Group research (covering recruiters, industry experts, and industry associations), ongoing interactions with enterprises and providers, and publicly available secondary data sources Contents In this report, we: Analyze QE market size (split across geographies and industry verticals) Examine QE buyer trends across various geographies, industry verticals, and revenue sizes Identify key trends that are shaping the QE market Membership(s) Application Services Outsourcing Excellence
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Provider Compendium

    Jan. 04, 2024
    Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities. However, to achieve the desired benefits without disrupting their existing operations, implementing comprehensive Quality Engineering (QE) processes for these next-generation technologies is vital. To assist enterprises in their journey toward quality transformation through the adoption of next-generation technologies, providers are investing in innovation and enhancing their capabilities in areas such as cloud, AI, IoT, blockchain, and extended reality. In this report, we assess 35 next-generation QE service providers featured on the Next-generation Quality Engineering (QE) Services PEAK Matrix® 2023 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, enterprise adoption, investments, partnerships, case studies, innovative solutions, and strengths and limitations. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading next-generation QE service providers, client reference checks, and an ongoing analysis of the QE services market Contents This report features 35 next-generation QE service provider profiles and includes: A summary dashboard – market impact and vision & capability assessment Providers’ strengths and limitations An overview of providers’ QE services business – vision, scope of services offered, and adoption across enterprise segments and geographies Key QE services case studies An overview of providers’ QE services investments, key solutions, and partnerships Membership(s) Application Services Sourcing and Vendor Management