Showing 19 results
-
Tech Launch Perspective
Agentic AI - Review of Zoho's Product Announcements
Sep. 25, 2025Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia LLM, addresses key enterprise priorities such as workflow orchestration, data governance, low-code adoption, and personalized engagement. The analysis highlights Zoho’s strong alignment with internal interoperability and privacy-first infrastructure, making it relevant for organizations pursuing embedded automation across business functions. While Zoho delivers a tightly integrated experience within its platform, broader enterprise adoption may be limited by ecosystem depth, scalability challenges, and early-stage multilingual capabilities. Everest Group’s analysis underscores Zoho’s differentiation in end-to-end AI infrastructure while also flagging potential areas for improvement. Enterprises evaluating AI-native platforms will benefit from this review’s insights into usability, extensibility, and real-world readiness of Zoho’s agentic AI offerings.
-
Sep. 23, 2025As economic headwinds, such as increasing delinquencies, rising inflation, and shifting consumer behavior, force businesses to move beyond reactive collections, “Collections 2.0” emerges as a revolutionary collections model. This webinar, led by Everest Group experts Aishwarya Barjatya, Rishav Kumar, and David Rickard, explored how AI, analytics, and automation utilized as part of customer strategies can enhance operational efficiency while maintaining empathy throughout the collections journey. Through real-world examples across industries such as BFSI, utilities, and telecom, attendees gained timely insights and strategic frameworks needed to evolve from traditional tactics to intelligent, proactive collections that prioritize customer experience.
-
May 27, 2025Inclusive and sustainable sourcing is quickly becoming a business must-have – especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking scalable ways to drive social impact that aligns with their values, sourcing strategies, and digital transformation goals. Watch Everest Group’s experts as they spotlight the firm’s Clinton Global Initiative (CGI) pledge to impact 1 million lives through impact sourcing by 2030, creating economic opportunities by providing skills and jobs to underserved communities globally. We explored how Everest Group is helping accelerate this movement by partnering with enterprises, service providers, and ecosystem enablers to embed inclusive and sustainable sourcing into business strategies. Attendees learned actionable tactics to balance business needs with social responsibility. What questions did the webinar answer for the participants? How will impact sourcing evolve over the next 3 years – especially as AI transforms workforce needs? What role does the Clinton Global Initiative (CGI) ecosystem play in enabling enterprises to create inclusive, skilled talent pipelines? How can companies align impact sourcing with their ESG, talent, and digital transformation goals – while driving measurable business outcomes?
-
May 07, 2025Sustainability has become a business imperative – and as regulations tighten and market expectations evolve, enterprises must adapt quickly. Watch this webinar as Everest Group experts unpacked the latest trends shaping the ESG and sustainability technology and services landscape for 2025 and into 2026. We explored key regulatory developments, emerging enterprise priorities, provider tactics, a data-driven approach to refining strategies, and practical examples of adoption in areas like sustainable IT and ESG data management. Attendees also got an early look at Everest Group’s upcoming research, helping them stay ahead in an evolving sustainability landscape. What questions did the webinar answer? What key trends, regulations, and technology shifts will shape the sustainability and ESG landscape in 2025-26? How are enterprises adopting key sustainability tech use cases to drive measurable impact? What strategic priorities should organizations focus on to stay ahead in the evolving sustainability market?
-
March 25, 2025Watch Anubhav Das, Practice Director, and Sharang Sharma, Vice President at Everest Group, for an insightful webinar exploring practical steps to use AI agents to drive transformation in customer experience management (CXM). Backed by Everest Group’s cutting-edge research and expert insights, this session equiped decision-makers with actionable strategies to harness AI for superior customer experiences. With enterprises facing rising customer expectations, cost pressures, and agent shortages, as well as the increasing demand for compliance-ready automation, leveraging AI-powered solutions has become a necessity, not a choice. This session provided an action-led roadmap to integrating AI agents into customer support ecosystems, covering key topics such as the differences between AI agents and traditional automation, critical factors to evaluate before deploying AI agents, key use cases suitable for AI agents, and key steps enterprises should take to implement AI agents effectively.
-
Oct. 22, 2024ER&D enterprises are undergoing a significant shift in customer preferences due to growing environmental awareness, social opportunities, and government regulations, which is dramatically reshaping engineering priorities. Watch this webinar to hear our experts discuss the latest key sustainable engineering priorities and the evolving ER&D landscape. They shared practical recommendations for sustainable engineering spend, examined current challenges that enterprises face, and explored the latest impacts on sustainable engineering outsourcing. Plus, attendees learned how enterprises can effectively realign talent, technology, and ecosystem engagement strategies to adopt and scale sustainability initiatives. What questions did the webinar answer? What are the emerging trends and key themes driving the sustainable engineering market? What challenges do enterprises face while incorporating/adopting the concept of sustainability into their engineering journey? How do you strategize for talent, technology, and ecosystem leverage to mitigate challenges?
-
Aug. 06, 2024Climate change and the volatility it can cause has a demonstrable impact on GDP. However, traditional GDP calculations often neglect to include the impact of environmental degradation, resource depletion, and societal disruption caused by the climate crisis. The broader picture of economic health, therefore, is not as complete and robust as it could be. Our experts, Cecilia Van Cauwenberghe, Meenakshi Narayanan, and Rita N. Soni, discussed the critical need to consider sustainability as an integral part of GDP discussions, as well as key initiatives integrating economic factors, climate change, and GDP by economists and other research institutions. Attendees understood more about the relationship between economic inclusion, climate change, and GDP and learned how to make GDP calculations more inclusive of sustainability considerations. What questions did the webinar answer for the participants? How do climate change and social disruptions directly impact GDP growth and economic stability? What methods can be used to integrate environmental and social costs into GDP calculations effectively? What innovative strategies can different stakeholders implement to promote sustainable economic development?
-
Thematic Report
Webinar Deck: Strategic Sustainability Partnerships: Aligning Objectives for Long-term Impact
May 30, 2024Sustainability has emerged as a critical imperative across industries amid growing concerns about climate change, resource depletion, and social inequalities. As enterprises near their commitment deadlines, they are looking to partner with leading sustainability enablement service providers for their tech, industry, and ESG domain expertise. Sustainability enablement service providers offer instrumental solutions; however, knowing which provider to choose can be complex. Enterprises need partners who can not only address their immediate sustainability needs but also align with their long-term strategic objectives. Watch this webinar as our sustainability experts presented the detailed profiles and capabilities of twenty-five sustainability enablement technology and services providers featured on the Sustainability Enablement Technology Services PEAK Matrix® and key trends to follow. What questions has the webinar answered for the participants? What are the key challenges enterprises face across geographies and industries in their sustainability journeys? What are the demand themes in the market that sustainability leaders across the globe are following to accelerate their path to building purpose-driven organizations with sustainability at the core of all business operations? What are the key trends shaping the sustainability enablement services market? Who are the leading service providers, and what capabilities should clients assess to identify the right service provider for their organization?
-
Thematic Report
Virtual Roundtable Discussion Deck: Impact Sourcing: Discovering Key Talent and Revitalizing Business Outcomes
May 02, 2024This Virtual Roundtable Discussion Summary is available for everyone. If you require more information or have questions, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. By identifying previously untapped talent pools that can provide leverage in various roles across the outsourcing industry, impact sourcing can create both inward (business) and outward (social) impact for enterprises. In this virtual roundtable, Everest Group experts and Sustainability Fellows spearheaded a discussion on strategically implementing an impact sourcing program into your business strategy, the required infrastructure, work policies, and most importantly, an effective partnership ecosystem. Collaborating with your peers, we explored the essential components required to create meaningful and deliberate impact within both the business and the broader community. -
Dec. 12, 2023In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders. How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability. Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders. We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What questions has the webinar answered for the participants? What are the key challenges and priorities and the outlook for global services in 2024? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? Which digital services and next-generation capabilities are expected to be in demand? How will generative AI impact the global services industry? How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?
