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  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas
  • Thematic Report

    May 02, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must keep a watchful eye on key roles and skills, identify both in-demand and emerging skills, and prioritize them based on market demand. A higher demand or increasing demand may signify a more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to plan their workforce requirements, anticipate external competition, and gain insights into the leading industries from which they can source the requisite talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H2 2022. The report is based on data gathered from Talent Genius, our state-of-the-art talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights they need to stay competitive, plan for their future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level, along with detailed profiles of 15 major tier-1 and tier-2 cities, providing a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    March 27, 2023
    The market sentiment for 2023 is being shaped by the fear of macroeconomic uncertainties that may impact the business environment. Despite the cost pressures that enterprises are likely to face, they remain optimistic about driving growth in this age of continuous disruption. This cautious optimism is expected to drive their IT transformation initiatives, which will help them stay competitive in the market. To sustain their operations in this era of enhanced return on investment scrutiny, enterprises will need to double down their efforts across value-generating levers, such as cloud computing, to maximize value. They will also be re-evaluating their investments across different technology areas and deprioritizing certain next-generation technologies that do not add value. Furthermore, the talent development landscape is undergoing a shift, with the talent war entering a cooling-off period. As enterprises focus on optimizing their IT talent spend, they are likely to prioritize the upskilling and nurturing of their existing talent. In this report, we provide a comprehensive view of the trends that are expected to drive decision-making in 2023. It will cover various aspects such as key technology bets, the cooling talent war, and expected changes to the sourcing ecosystem. The report will enable enterprises to make informed decisions, navigate through the uncertainties of the business environment, and capitalize on growth opportunities. Scope Services: IT All industries and geographies Contents In this report, we: Present the outlook and priorities for 2023 Examine the top business IT services challenges and priorities that enterprise are likely to face in 2023 Discuss the key themes that will drive decision-making during these uncertain times Evaluate the expected changes to provider portfolios and provider-related challenges and priorities Membership(s) Application Services Artificial Intelligence (AI) Banking and Financial Services Information Technology Clinical Development Technology Cloud and Infrastructure Services Cybersecurity Data & Analytics Digital Services Digital Workplace Engineering Services Healthcare Payer and Provider Information Technology Insurance Information Technology Life Sciences Information Technology
  • Thematic Report

    Feb. 07, 2023
    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the top sustainability approaches and roadblocks. View this webinar where we delivered the survey results along with strategies and ESG best practices that incentivize and grow sustainability within the organization. Our speakers also introduced Everest Group’s emerging philosophy for sustainability, which helps organizations remain aware of current conversations, opportunities, competitive advantages, and strategic decision-making. Our speakers discussed: The newest trends for 2023 on sustainability Sustainability planning challenges and how to address them Our philosophy for sustainability and how organizations can embrace the business benefits and opportunities
  • Provider Compendium

    Dec. 12, 2022
    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, SAP service providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help them adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this compendium, we provide detailed and fact-based snapshots of 25 providers featured on the SAP Business Application Services PEAK Matrix®. Each provider profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market All industries and geographies Contents In this report, we: Assess providers’ strengths and limitations Examine providers’ SAP business application services offerings – projects completed; resources used; and revenue by services value chain, product segment, buyer size, industry, and geography Review providers’ SAP business application services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Provider Compendium

    Dec. 12, 2022
    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help them adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this compendium, we provide detailed and fact-based snapshots of 12 providers featured on the SAP Business Application Services PEAK Matrix® – Europe. Each provider profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business applications services market Industry: all Geography: Europe Contents In this report, we: Assess providers’ strengths and limitations Examine providers’ SAP business application services offerings – projects completed; resources used; and revenue by services value chain, product segment, buyer size, industry, and geography Review providers’ SAP business application services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Cybersecurity Sourcing and Vendor Management
  • PEAK Matrix®

    Nov. 17, 2022
    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, SAP service providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help them adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this research, we assess 25 providers featured on the SAP Business Application Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market All industries and geographies Contents This report features detailed assessments, including strengths and limitations, of 25 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    Nov. 17, 2022
    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with SAP. In line with this shift, providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays. Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and help enterprises adopt SAP business applications effectively. To address these expectations, providers are skilling talent across products and furthering partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions. In this research, we assess 12 providers featured on the SAP Business Application Services PEAK Matrix® – Europe. Each provider profile provides a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.  Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business applications services market All industries and Europe region Contents This report features detailed assessments, including strengths and limitations, of 12 providers that focus on SAP business applications services in Europe. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management