Give Feedback
Showing 54 results
  • PEAK Matrix®

    June 30, 2025
    Retail enterprises are struggling with rapidly shifting consumer expectations, technology-led disruptions, and persistent economic pressures. As they seek to balance growth with profitability, many are increasing investments in digital technologies and seeking partners with deep industry expertise and engineering-led capabilities. Retailers are prioritizing unified commerce, real-time analytics, and experience-led transformation, where providers are vital in enabling agility and resilience. In this report, we analyze how 33 leading retail service providers respond to evolving enterprise needs through vertically integrated offerings, IP-led solutions, and ecosystem-based delivery models. The report highlights how providers are helping clients modernize core systems, build data-driven supply chains, and adopt gen AI, cloud, and automation at scale.
  • FEATURED
    Thematic Report

    June 27, 2025
    This report analyzes current trends and strategic approaches in Customer Experience Management (CXM) across global retail and Consumer Packaged Goods (CPG) and e-commerce industries. It highlights the growing significance of personalized, AI-driven, and omnichannel experiences that shifting consumer expectations and technology innovations shape. Additionally, the report examines the dynamics of outsourced CXM, regional adoption patterns, and implications of macroeconomic factors such as tariffs. It also identifies prominent CXM providers and assesses preparedness for generative AI adoption, delivering strategic guidance for enterprises and providers alike.
  • State of the Market

    June 27, 2025
    The Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) – State of the Market 2025 report comprehensively examines how RCPG enterprises are reimagining their supply chains amid digital disruption, shifting consumer expectations, and geopolitical pressures. The study highlights how providers are integrating IT and business process services with AI, analytics, and automation to drive visibility, inventory optimization, and last-mile delivery. Key insights include: Market size and growth trends across geographies, buyer segments, and service areas Shifts toward integrated IT-BP engagements and agile, tech-driven deal models Strategic priorities such as ESG compliance, AI-enabled forecasting, and supply chain as-a-service Changing commercial models, talent strategies, and delivery footprints The report also explores provider investments, partner ecosystems, and implications for both enterprises and providers, offering strategic guidance to build future-ready, resilient supply chains.
  • Viewpoint

    June 04, 2025
    As Revenue Growth Management (RGM) quickly becomes a top executive agenda item in the Retail and Consumer Packaged Goods (RCPG) sector, technology providers are uniquely positioned to lead its evolution. With inflationary pressures, fragmented data, and increasingly complex consumer dynamics, enterprises are seeking smarter, more integrated ways to manage pricing, promotions, assortment, and trade spend. This report explores how technology providers are becoming central to the transformation of RGM through more integrated, intelligent, and scalable approaches. While adoption is growing, most enterprises still rely on fragmented tools, siloed data, and manual processes, leaving the RGM technology landscape underdeveloped and inconsistent. However, the growing urgency for real-time decision-making, AI-powered insights, and end-to-end commercial integration is creating a powerful opportunity for innovation. Through an overview of current market trends, emerging provider capabilities, and whitespace opportunities, this report highlights how intelligent platforms that go beyond point solutions will define the next wave of RGM. The report includes use cases and strategic gaps, offering a forward-looking view of how technology can enable scalable, adaptive, and profitable growth strategies. Scope Industry: RCPG Geography: global Contents In this report, we examine: RGM’s importance for enterprises and technology providers RGM’s core pillars and how current technology capabilities align, or fall short, across these dimensions Enterprise case studies on the transformative impact of RGM solutions Memberships Retail and CPG Sourcing and Vendor Management
  • Viewpoint

    May 08, 2025
    Escalating tariffs and retaliatory measures are fundamentally altering global sourcing strategies and operational cost structures today. This disruption is forcing retail and CPG organizations to reevaluate their technology roadmaps, delay full-suite technology upgrades, and instead focus on modular, high-impact investments tied to sourcing agility, cost visibility, and inventory resilience. This viewpoint offers a practical framework for enterprises to evaluate their readiness across two critical dimensions – tariff resilience and platform readiness – while aligning their transformation priorities effectively. The report also outlines how organizations can realign their transformation roadmaps by identifying core and non-core initiatives. Service providers can reposition themselves by offering modular, intelligence-driven solutions, such as tariff simulation engines and outcome-linked pricing models. Designed for enterprise leaders and provider executives, this viewpoint delivers actionable insights to convert near-term trade turbulence into a strategic inflection point for long-term operational resilience. Scope Industry: retail and CPG Geography: North America Contents In this viewpoint, we: Evaluate the impact of tariffs and regulations on retailers’ and CPG enterprises’ technology and operations spends Assess enterprises’ tariff resilience and technology readiness Provide insights on how providers can focus on specific solutions in the value chain to help enterprises navigate changes in an agile manner Memberships Retail and CPG Sourcing and Vendor Management
  • Provider Compendium

    April 14, 2025
    Supply chain services are the most significant investment area for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are essential in optimizing supply chain operations and improving visibility. Additionally, robust demand forecasting, inventory management, and supplier collaboration capabilities are vital to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this compendium, we present comprehensive and fact-based snapshots of the 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including profile overviews, key solutions, investment areas, and case studies of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Sourcing and Vendor Management

  • April 09, 2025
    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.
  • PEAK Matrix®

    March 12, 2025
    Supply chain services are the top investment priority for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are vital in optimizing supply chain operations and improving visibility. Additionally, robust capabilities in demand forecasting, inventory management, and supplier collaboration are essential to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Procurement and Supply Chain Sourcing and Vendor Management
  • Tech Launch Perspective

    Feb. 06, 2025
    Amazon recently launched Retail Ad Service, a new addition to its retail media offerings. This solution enables retailers to establish their retail media networks using e-commerce websites or apps. By leveraging Amazon’s advertising expertise, retailers gain access to its extensive portfolio of advertisers, a secure cloud environment, and AWS Clean Rooms, facilitating privacy-enhanced collaboration and generating anonymized, aggregated reports for retailers and advertisers. This report evaluates Amazon’s Retail Ad Service, analyzing how well it addresses key enterprise challenges and objectives. We examine its strengths, limitations, and overall potential to support retailers in maximizing their media networks. Scope Industry: retail media Geography: US Contents In this report, we examine: Key themes that are driving and inhibiting demand and the extent to which Amazon’s Retail Ad Service addresses those issues Detail Amazon’s current positioning in retail media and its solution components Provide our take on what works and what could be better Memberships Retail and CPG Sourcing and Vendor Management
  • Viewpoint

    Jan. 29, 2025
    This breaking viewpoint provides Everest Group’s view on how AI infusion – integrating AI into existing enterprise workflows – will outpace full AI replacement in key industries. It explores AI's role in financial services, healthcare, and regulatory compliance, where real-time fraud detection, anomaly identification, and instant diagnostics are driving transformation. The viewpoint highlights the advantages of embedding AI within current systems to enhance efficiency, reduce latency, and optimize decision-making. It provides insights into market trends, enterprise adoption strategies, and the evolving regulatory landscape, helping businesses navigate AI-driven innovation while maintaining operational continuity. Membership(s) Available to all membership areas