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  • Tech Launch Perspective

    Sep. 25, 2025
    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia LLM, addresses key enterprise priorities such as workflow orchestration, data governance, low-code adoption, and personalized engagement. The analysis highlights Zoho’s strong alignment with internal interoperability and privacy-first infrastructure, making it relevant for organizations pursuing embedded automation across business functions. While Zoho delivers a tightly integrated experience within its platform, broader enterprise adoption may be limited by ecosystem depth, scalability challenges, and early-stage multilingual capabilities. Everest Group’s analysis underscores Zoho’s differentiation in end-to-end AI infrastructure while also flagging potential areas for improvement. Enterprises evaluating AI-native platforms will benefit from this review’s insights into usability, extensibility, and real-world readiness of Zoho’s agentic AI offerings.
  • Tech Launch Perspective

    Aug. 05, 2025
    Jaggaer’s product announcements at REV 2025 mark a strategic shift toward autonomous procurement, highlighted by the launch of Jaggaer AI (JAI), an AI assistant embedded across its source-to-pay suite. Designed to streamline workflows through contextual automation and natural language interactions, JAI reinforces Jaggaer’s focus on efficiency and compliance. Jaggaer also emphasized responsible AI adoption and showcased capabilities such as deep supplier intelligence, ESG integration, and procurement orchestration. This report reviews Jaggaer’s positioning and approach in the context of procurement technology landscape. While Jaggaer is well-positioned to meet evolving procurement objectives, few challenges remain. This report identifies challenges including limited clarity on integration with enterprise systems and scalability for complex, global operations.
  • Webinar

    July 03, 2025
    Procurement leaders are navigating an increasingly complex landscape, marked by heightened demands for cost efficiency, sustainability, and risk mitigation. Traditional automation tools are no longer sufficient to meet these challenges. Enter Agentic AI – a transformative technology characterized by autonomous decision-making capabilities that can revolutionize procurement processes. In this webinar, our experts Bhanushee Malhotra, Prateek Singh, and Amit Lad delved into the concept of Agentic AI within procurement. This webinar explored the technological landscape, functionalities, and transformative impact of Agentic AI across various procurement processes. Attendees gained clarity on Agentic AI’s role, potential benefits, and key considerations for successful implementation. What questions did the webinar answer for the participants? What is Agentic AI, and how does it differ from traditional procurement automation tools? Which procurement processes are most suitable for Agentic AI adoption? What are the various Agentic AI use cases currently offered by procurement technology providers? What are the essential functionalities and capabilities to look for in AI agents within procurement solutions?
  • Webinar

    Nov. 12, 2024
    As global organizations face ongoing challenges like supply chain disruptions and price volatility, procurement functions are becoming more of an asset than ever. Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems. Watch our experts as they explored the top priorities of CPOs, the current state of procurement functions, and future aspirations. We provided insights into how procurement leaders are addressing challenges and aligning strategies to drive stronger business outcomes. This session offered procurement professionals the opportunity to compare their internal initiatives with industry trends and plan for future developments that align with the market. What questions did the webinar answer? What challenges does the procurement function currently face Which outcomes are top priorities for the procurement function What is the typical maturity of vendor/supplier management processes within organizations?
  • Thematic Report

    May 02, 2024
    This Virtual Roundtable Discussion Summary is available for everyone. If you require more information or have questions, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. By identifying previously untapped talent pools that can provide leverage in various roles across the outsourcing industry, impact sourcing can create both inward (business) and outward (social) impact for enterprises. In this virtual roundtable, Everest Group experts and Sustainability Fellows spearheaded a discussion on strategically implementing an impact sourcing program into your business strategy, the required infrastructure, work policies, and most importantly, an effective partnership ecosystem. Collaborating with your peers, we explored the essential components required to create meaningful and deliberate impact within both the business and the broader community.
  • Thematic Report

    Feb. 27, 2024
    Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement. In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features. What questions did the webinar answer for the participants? What does the SRM technology landscape currently look like? What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool? What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?
  • Viewpoint

    Feb. 05, 2024
    Since the introduction of ChatGPT, organizations have shown a keen interest in exploring the applications of generative AI across various business functions, with procurement being no exception. As procurement has evolved from a back-office function to a strategic one, organizations are increasingly focused on transforming procurement operations by leveraging advanced technologies. While procurement has traditionally utilized technologies such as Robotic Process Automation (RPA), Optical Character Recognition (OCR), and basic analytics, the adoption of advanced technologies such as AI/ML is still in its early stages compared to more mature functions such as Finance and Accounting (F&A) and HR. However, the emergence of generative AI and growing enterprise interest in its applicability are expected to accelerate the adoption of next-generation technologies, including AI/ML, to drive further efficiencies and achieve better business outcomes across procurement operations. Generative AI’s creative and cognitive capabilities offer multiple potential use cases across the Source-to-Pay (S2P) value chain, with some organizations already piloting generative AI-based solutions within procurement. It can potentially transform procurement operations by facilitating increased automation, offering decision support, and reducing manual intervention through virtual assistants. With the buzz around generative AI and its emerging use cases, it is imperative for organizations to prioritize the most impactful use cases while also being cognizant of the various challenges associated with the application of generative AI-based solutions in procurement. In this viewpoint, we explore the current landscape of digital adoption in procurement, examining existing AI/ML-based solutions across the S2P value chain. The report also highlights the emergence of generative AI and its implications for procurement, exploring specific use cases within the procurement value chain and emphasizing the prioritization of these use cases for implementation. Scope All industries and geographies Contents In this viewpoint, we examine: The current state of digital adoption in procurement Use cases of AI-/ML-based solutions across the S2P value chain The emergence of generative AI and its implications Generative AI’s use cases within procurement operations and their prioritization Key considerations to ensure generative AI solutions’ successful implementation Membership(s) Procurement and Supply Chain Outsourcing Excellence
  • Thematic Report

    Dec. 05, 2023
    In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive. Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage. Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential. What questions has the webinar answered for the participants? What is the impact of generative AI across the source to pay value chain? What business challenges can generative AI solve for procurement organizations? Who are the technology providers in the generative AI space that organizations can work with? How are organizations using AI in procurement? What are the adoption trends of generative AI in procurement? What are the risks, challenges, and barriers to generative AI adoption? iframe:
  • Viewpoint

    May 04, 2023
    AI has advanced rapidly in recent years, with continuous advances in Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), among other areas. However, there is one area in which traditional AI has fallen short – displaying human creativity and creating new and unique content. But the advent of generative AI is ready to change that. Generative AI can create new and unique content in the form of text, images, videos, audios, codes, and more. One of the most noteworthy examples of generative AI, which has taken the world by storm, is ChatGPT, an extremely advanced chatbot that OpenAI launched in November 2022. Based on users’ text prompts, ChatGPT can create all kinds of text outputs – articles, blogs, codes, job descriptions, and more – which are difficult to distinguish from human-generated text. In this viewpoint, we help enterprises and providers understand generative AI technology and its impact on their businesses. We also look at generative AI’s implications for enterprises, including data, ethical, and workforce-related concerns, and discuss some of the best practices to maximize RoI from generative AI. Scope All industries and geographies Contents In this report, we discuss: The meaning and current market landscape of generative AI Use cases of generative AI and potential benefits Implications for enterprises, and technology and service providers Challenges and best practices for successfully implementing generative AI Membership (s) Banking Business Process Contingent Workforce Management Contingent Staffing Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence Finance and Accounting Human Resources Insurance Business Process Life Sciences Business Process Marketing and Interactive Experience Procurement and Supply Chain Recruitment Service Optimization Technologies (SOT) Healthcare Payer and Provider Business Process Trust and Safety Sourcing and Vendor Management
  • Webinar

    Jan. 19, 2023
    Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession. Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable. In this webinar, our experts discussed how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need. What questions have our experts covered? How does economic recession impact the BPS industry? Will the impact of this potential recession be different from previous ones? How does outsourcing help organizations weather economic uncertainties and periods of recession? What benefits can organizations capture by driving increased outsourcing maturity?