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  • State of the Market

    Feb. 21, 2025
    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as modeling processes, managing business rules, designing user interfaces to capture/present data, managing the hybrid workforce of enterprises, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market, software providers, and third-party enablers, including providers and system integrators. The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine process orchestration and its market overview, buyer insights, solution characteristics, product capabilities and trends, and provider landscape. Memberships Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management
  • Provider Compendium

    Dec. 27, 2024
    Process orchestration enables businesses to design, manage, and monitor end-to-end processes. They act as central control hub for Intelligent Automation (IA) technologies while enabling workflow distribution between human and digital workforce. The rise of generative AI is revolutionizing process orchestration capabilities, prompting technology providers to rapidly enhance their products to align with emerging AI trends and evolving market demands. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between IA technologies. Businesses leverage process orchestration solutions that design, manage, and monitor end-to-end processes, enabling greater efficiency, accountability, and process governance. This compendium provides accurate, comprehensive, and fact-based snapshots of 24 process orchestration technology providers’ offerings and capabilities. Each provider profile includes company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. This report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product features, functionalities, and key enhancements Measure providers’ capabilities across PEAK Matrix® dimensions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Tech Launch Perspective

    Nov. 20, 2024
    Celonis announced new features under its process intelligence capabilities at its Celosphere 2024 event, which took place October 23-24, 2024, in Munich, Germany. This release further strengthens Celonis’s AI and process intelligence-related efforts across industries to improve operational efficiency, boost employee productivity, and continuously optimize processes. In this report, we analyze the new features, including how well Celonis’s offerings align with enterprise objectives and requirements and identify the strengths and improvement areas. Scope All industries and geographies The report assesses the information Celonis released during the Celosphere 2024 event Contents In this report, we: Outline key AI-led process transformation objectives and requirements Examine themes driving and limiting demand Detail Celonis’s current positioning and its AI and process intelligence offerings Highlight key themes and analyze the new features’ strengths and improvement areas Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • PEAK Matrix®

    Nov. 11, 2024
    Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater efficiency, accountability, and process governance. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between intelligent automation technologies, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and process intelligence. Process orchestration platforms act as a central control hub for Intelligent Automation (IA) technologies while augmenting the distribution of workflows between human and digital workforce. Recognizing market needs, technology providers are updating their product capabilities, features, and functionalities. In this report, we analyze 24 process orchestration technology providers featured on Everest Group’s PEAK Matrix® based on their capabilities and offerings. The report will empower buyers to select the right technology providers for their needs and enable providers to benchmark themselves against their competition. Scope Process orchestration software products that are sold on license All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: All industries and geographies Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess process orchestration products and different applications Analyze the process orchestration technology provider market Examine key process orchestration technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • Viewpoint

    July 30, 2024
    To transform digitally, enterprises are adopting Intelligent Automation (IA) technologies to streamline operations and enhance customer experiences. Despite initial success with automating simple, high-volume tasks, many organizations struggle to scale these initiatives to more complex, long-running processes. Process Orchestration (PO) helps design, execute, and monitor end-to-end business processes. It also helps orchestrate the flow of work across human workers, digital workers, and enterprise applications in long-running workflows. In this viewpoint, we explore process orchestration’s role in overcoming these challenges and driving effective automation at scale. The report examines the need to integrate PO with IA technologies such as Robotic Process Automation (RPA) and Intelligent Document Processing (IDP), highlighting how this modern approach facilitates continuous process improvements. This comprehensive guide is essential for organizations aiming to scale their automation programs, executives leading digital transformation, and operational leaders focused on optimizing business processes. Discover how effective PO can propel your enterprise toward superior business outcomes and sustained automation success. Scope All industries and geographies Contents In this report, we examine: Enterprise business priorities and barriers to scaling automation PO’s role within the IA ecosystem A PO solution’s key components Real-world use cases across various industries Key challenges and best practices to adopt PO Memberships Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • State of the Market

    Dec. 22, 2023
    Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as process modeling, managing business rules, designing user interfaces for capturing/presenting data, overseeing hybrid (human + digital) workforce management, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market for buyers, software providers, and third-party enablers (including providers and system integrators). The report offers a comprehensive view across various dimensions, including market size and adoption trends, buyer expectations, key barriers to adoption, and best practices. The analysis covers solution characteristics, product capabilities and trends, the technology provider landscape, and the outlook for 2024. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies Contents In this report, we examine:Market size and adoption trends across buyer geography, industry, and business function Buyer expectations including key barriers to adoption and best practices Process orchestration solution characteristics and key product capabilities and trends Process orchestration provider landscape Outlook for 2024 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • PEAK Matrix®

    Nov. 03, 2023
    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success. In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we provide: Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process orchestration products and different applications Competitive landscape of the process orchestration technology provider market Key process orchestration technology trends Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas