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  • Tech Launch Perspective

    June 26, 2025
    As enterprise AI adoption accelerates, organizations are ramping up investments in infrastructure capable of supporting a broad spectrum of AI workloads, from training to inference, across data center, cloud, and edge environments. AI is fueling demand for high-performance, low-latency network fabrics, streamlined operations, open, and secure architectures, and infrastructure that is energy efficient and sustainable. This report comprehensively analyzes Cisco’s networking infrastructure for AI announcements made at Cisco Live 2025. It examines Cisco’s current strategic positioning and highlights key innovations across switches, routers, and access points designed to enable AI-native infrastructure. The report also evaluates how Cisco is addressing key enterprise priorities such as operational simplification, architectural openness, extensibility, and sustainability. The report is intended to help infrastructure and technology leaders, architects, and ecosystem partners in evaluating Cisco’s portfolio strategy and its alignment with the evolving demands of future-ready, AI-powered enterprise environments.
  • Tech Launch Perspective

    March 12, 2025
    Telecom-specific AI-powered solutions will be vital in optimizing telecom infrastructure and delivering next-generation connectivity as 5G, Open RAN, and network disaggregation gain momentum. The industry is significantly transforming, with Large Language Models (LLMs) and Small Language Models (SLMs) being increasingly adopted to automate, optimize, and enhance network operations, customer service, and infrastructure planning. Unlike generic AI models, industry-specific LLMs and SLMs are designed to understand, process, and generate telecom-relevant insights, making them more efficient and accurate for domain-specific applications. SLMs are particularly valuable for low-power, real-time AI applications, making AI-driven network optimization and diagnostics more scalable. This LLM integration offers numerous benefits, including improved efficiency, personalized customer interactions, and advanced network optimization. In this report, we explore NetoAI’s SLM product TSLAM 1.5B's transformative potential, examining its key features and impact on network management, customer support, and security assistance. We also provide insights into its market positioning, key benefits, and broader implications for telecom enterprises as they cost-effectively adapt to sustainable standards. Scope All industries and geographies Contents In this report, we: Provide insights into the global telecommunications industry Examine NetoAI’s current positioning and alignment among telecommunication enterprises Explore the features, benefits, and challenges of NetoAI’s product TSLAM 1.5B Membership(s) Application Services Artificial Intelligence (AI) Banking and Financial Services Information Technology Cloud and Infrastructure Services Clinical Development Technology Cybersecurity Data & Analytics Digital Services Digital Workplace Enterprise Platform Services (EPS) Healthcare Payer and Provider Information Technology Insurance Information Technology Marketing and Interactive Experience Life Sciences Information Technology Retail and CPG Sustainability Technology and Services Sourcing and Vendor Management
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • PEAK Matrix®

    Dec. 20, 2024
    The Secure Access Service Edge (SASE) services market in the EMEA region is significantly growing, transforming enterprises' networking and security landscape. The shift toward cloud-centric operations, global hybrid workforce expansion, and the increasing adoption of zero-trust principles drive this evolution. These factors are prompting enterprises to integrate network and security functions, enhance user experiences, strengthen security postures, and simplify their IT environment management. In response, leading SASE service providers in the EMEA region are enhancing their SASE services solution portfolio through strategic technology partnerships and capability enhancements. Providers are also significantly investing in innovation through next-generation technologies such as AI-driven threat detection, automation, and generative AI to further improve the performance, reliability, and adaptability of SASE solutions. In this report, we assess 15 SASE providers featured on SASE Services for EMEA Enterprises PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope EMEA geography All industries The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading SASE providers in EMEA, client reference checks, and an ongoing analysis of the SASE services market Contents In this report, we examine: The market impact, vision, and capabilities of 15 providers focused on SASE services in the EMEA region Providers’ key strengths and limitations Enterprise sourcing considerations Memberships Cloud and Infrastructure Services Cybersecurity Sourcing and Vendor Management
  • State of the Market

    Dec. 12, 2024
    The network services market is steadily growing due to the enterprise demand for secure, adaptable, and high-performance connectivity solutions. The rapid adoption of cloud computing, IoT, data-intensive applications, and AI workloads highlights how robust network infrastructure enables business resilience and scalability. To address these needs, enterprises are increasingly outsourcing specialized expertise and cost-effective solutions, presenting opportunities and challenges for providers. Key enterprise concerns include strengthening cybersecurity, safeguarding data privacy, and ensuring seamless user experiences. Furthermore, stricter regulations and rising cyber threats are intensifying the need for agile, compliant networks that deliver enhanced speed, scalability, and security to meet evolving enterprise requirements. In this report, we examine the current global network services market, including trends across industries, geographies, and service segments. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2023-2024, interactions with leading network providers, client reference checks, and an ongoing analysis of the network services market Contents In this report, we Examine the global network services market Evaluate network services trends and demand drivers Analyze service providers’ offerings Assess how current technologies, innovations, and practices impact enterprise needs Membership(s) Cloud and Infrastructure Services Network Services & 5G Sourcing and Vendor Management
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Dec. 20, 2023
    The rise in digital transformation has led enterprises to adopt more Software-as-a-Service (SaaS) applications, increased cloud-based workloads, and embraced Work From Anywhere (WFA) policies. Consequently, enterprises seek reliable security services to navigate the modern IT and network landscape. In response, technology providers offer Secure Access Service Edge (SASE) solutions – a unified, cloud-based platform integrating multiple security functions and networking landscape, enhancing control, security, and visibility over users, traffic, and data. Despite its potential, SASE adoption faces challenges related to integration complexity, existing infrastructure, and organizational shifts. The SASE market, still in its early stages, is expected to grow significantly as more organizations adopt this new cloud-based product. In this report, we analyze the global SASE market, addressing key growth drivers, enterprise adoption challenges, the SASE provider landscape, and key considerations. Additionally, it provides a comprehensive overview of the top 10 SASE technology providers. Scope All industries and geographies Contents In this report, we examine: Global SASE market overview with market size, growth, demand drivers, and enterprise adoption concerns and key considerations The top 10 SASE technology providers Membership(s) Cybersecurity Cloud and Infrastructure Services Sourcing and Vendor Management
  • State of the Market

    Dec. 11, 2023
    Enterprise objectives have rapidly evolved in the course of their network transformation journey, with an increased emphasis on business value creation and the adoption of next-generation network services such as SDN, NaaS, Wi-Fi 6/6E, and private 5G. Factors such as value realization, AI-led automation, and demand for as-a-service models are propelling growth. However, challenges stemming from macroeconomic conditions, insufficient RoI realization, and enterprises’ legacy mindset are inhibiting the demand for network services. Wireless networks are poised to become a crucial element in enterprises’ business transformation, offering various benefits such as enhanced flexibility, security, cost-efficiency, and compliance. While these benefits are significant and attractive, they also present unique challenges such as network interference, bandwidth limitations, scalability issues, and interoperability concerns. Various market participants, such as hyperscalers, technology providers, system integrators, and communication service providers, play vital roles, focusing on distinct trends and aspects in the wireless enterprise market. In this research, we explore the current state of the market related to network services, encompassing growth outlook, key themes, and geographical and industry-specific insights. We delve into the exploration of wireless enterprise, including its architecture, benefits, and challenges for enterprises, as well as business use cases. Scope All industries and geographies Contents In this report, we: Provide an overview of the global network services market Examine key themes in network services, along with geography and industry-specific insights Explore the evolution, architecture, benefits, and challenges of a wireless enterprise network Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Provider Compendium

    Nov. 16, 2023
    Network transformation is becoming an integral component of successful business and technology transformations for digital enterprises. In the continuously evolving network landscape, enterprises are increasingly utilizing next-generation network services such as private 5G, Wi-Fi 6, SD-WAN, network automation, network-as-a-service, IoT, and multicloud to optimize business performance. More specifically, these technologies can help enterprises to automate operations, increase efficiency, accelerate digital transformation, and enhance user experience. System Integrators (SIs) are investing in building their network portfolios to provide comprehensive end-to-end network transformation solutions, encompassing consulting, managed, and design and build services. SIs are also realigning their network strategy to prioritize use case relevance and value creation. This shift is due to challenging macroeconomic conditions prompting enterprises to focus largely on cost optimization and RoI in network investments. As a result, SIs are developing industry-contextualized applications and frameworks to address the unique requirements of different sectors and maximize value for enterprises. Additionally, SIs are strengthening partnerships with equipment providers, hyperscalers, and providers to build more effective network platforms and solutions. In this report, we assess 19 cloud SIs featured on the Network Transformation and Managed Services PEAK Matrix® Assessment 2023 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading SIs, client reference checks, and an ongoing analysis of the network services market Contents In this report, we examine: Characteristics of Leaders, Major Contenders, and Aspirants Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas