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  • FEATURED
    State of the Market

    June 30, 2025
    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global services delivery revenue in 2022. Growth slowed further in 2023, with revenue rising by only 3-5%. Moreover, the global services market saw a marginal increase in headcount in 2024, with roughly 200,000 FTEs added to the workforce across regions. In this Global Locations State of the Market Report 2025, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report in this analysis examines global locations and the center landscape, adoption trends from 2024, and leaders’ priorities for building a successful location mix in 2025. The report also analyzes headcount and revenue growth trends in the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services.
  • Location Spotlight

    June 25, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    June 25, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    June 24, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Executive Briefs

    June 06, 2025
    Over the past several years, South Africa has emerged as a key hub for global service delivery, attracting organizations in search of competitive and future-ready locations. The country offers a large pool of fluent, neutral-accent English speakers who are widely recognized for their soft skills and ability to deliver exceptional customer experiences. Strong government support, a mature and stable outsourcing ecosystem, and a favorable business environment support this talent advantage. Additionally, South Africa’s time-zone alignment with Europe and deep cultural affinity with the US and UK markets enhance collaboration and drive higher customer satisfaction. Developed by Everest Group in collaboration with BPESA, this refreshed analysis goes beyond high-level positioning to unpack the unique attributes and structural strengths that make South Africa an attractive option for global service delivery. In this report, we highlight the key pillars of South Africa’s value proposition: infrastructure and enabling environment, mature industry, people advantage, assured service excellence, cost arbitrage, and tactical advantage. Scope Geography: South Africa Services: IT and BP Contents In this report, we examine South Africa’s: Global services value proposition/li> Infrastructure and enabling environment Mature industry and value-driven growth People advantage Assured service excellence Cost savings potential and business advantage Tactical advantage Locations Insider™ Sourcing and Vendor Management
  • Location Spotlight

    May 30, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Cape Town, South Africa, offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Delivery presence of enterprises and service providers Key languages supported Key environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies.
  • Location Spotlight

    May 28, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Porto offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Enterprises and providers’ delivery presence Key languages supported Key operating and business environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies.
  • Thematic Report

    May 02, 2025
    Japan’s technology and Engineering and Research and Development (ER&D) services market has witnessed steady growth, driven by robust global and domestic demand alongside strong government support, especially in the IT sector. The country’s stable, innovation-friendly business environment and advanced infrastructure make it a key location for global firms looking to establish or expand service delivery operations. Tier-1 cities such as Tokyo, Osaka, and Yokohama remain central hubs, delivering a diverse set of services including analytics, AI, cloud computing, and ER&D. However, rising operational costs and intense competition in these metros are pushing companies to consider emerging tier-2 locations such as Fukuoka, Kyoto, and Sapporo. These alternative cities offer a compelling value proposition in terms of talent availability, cost advantages, and evolving service delivery maturity. Simultaneously, companies are increasingly offshoring transactional and non-voice functions to nearby cost-effective destinations such as Vietnam, the Philippines, and India, capitalizing on talent scalability and operational savings. This report comprehensively overviews Japan’s technology and ER&D services market. It analyzes key tier-1 and tier-2 delivery locations and offers insights into Japan’s service delivery landscape and offshore linkages across Asia. Scope Geography: Japan Service: technology and ER&D services Contents In this report, we assess: Japan’s IT and ER&D services delivery landscape Recent market activity and key offshore geographies supporting Japan Tier-1 and tier-2 delivery locations across talent availability, operating costs, and decision-making drivers Market risks, trends, and key participants shaping the sector The role of government initiatives in addressing talent shortages and attracting investment
  • Viewpoint

    April 29, 2025
    On April 22, 2025, tensions between India and Pakistan escalated sharply after a terrorist attack in Pahalgam, Jammu and Kashmir, that killed 26 civilians. India accused Pakistan of supporting terrorism over the years, while Pakistan denied involvement and called for an international investigation. Despite the unrest, India’s IT-BPO services sector remains resilient, with no immediate disruption. In response to the attack, both countries suspended key agreements, expelled diplomats, and closed major trade routes, dismantling decades of diplomatic and economic ties. While India’s business environment remains stable, Pakistan’s economy is showing signs of stress. This Risk Radar analyzes the evolving geopolitical situation, its macroeconomic impacts, implications for the global services industry, and key considerations for global companies operating in India.

  • April 09, 2025
    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.