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  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Provider Compendium

    Dec. 05, 2024
    The wealth management industry is evolving to meet emerging trends and client demands. To manage costs and boost revenue, firms are introducing new products, expanding into new regions, and enhancing advisor platforms to improve productivity and service delivery. AI is a key focus, with investments in AI-driven advisory platforms, predictive analytics, and conversational AI to provide more accurate, timely, and personalized advice. Firms are also leveraging hyper-personalization to tailor recommendations to clients' unique needs. The industry is adapting to the multigenerational wealth transfer as baby boomers pass assets to Gen Z, requiring new strategies to address diverse preferences. Additionally, technology transformation is driving operational efficiency and growth, while demand grows for innovative products such as ESG-focused investments, digital assets, and cryptocurrencies, reflecting changing investor values. This compendium provides detailed, fact-based snapshots of 17 wealth management technology providers. Each profile outlines the provider’s vision, capability, and market impact, helping providers benchmark their capabilities against peers and enabling enterprises to assess the providers based on their desired capabilities. Scope Industry: wealth management Geography: global Contents In this report, we evaluate wealth management technology providers on their: Company overview Recent partnerships and acquisitions Proprietary IP/solutions Market adoption and capabilities Client portfolio mix Key offerings and investments Client success stories Membership(s) Banking Information Technology Sourcing and Vendor Management
  • PEAK Matrix®

    Oct. 17, 2024
    The wealth management industry is significantly transforming to meet the complex needs of a diverse client base. By leveraging AI, wealth management firms are enhancing advice accuracy and timeliness through predictive analytics and conversational AI, enabling personalized investment strategies. This report delves into how firms are using AI to foster hyper-personalization and operational efficiency, thus driving cost management and revenue growth. The integration of sustainable and impact-investing solutions, alongside digital assets and cryptocurrencies, reflects shifting investor values and is reshaping wealth management strategies. We comprehensively analyze the wealth management sector's adaptation to multi-generational wealth transfer and technology transformation, featuring the industry's key providers on Everest Group’s PEAK Matrix® framework. In this report, we analyze 17 key providers in the wealth management industry featured on Everest Group’s proprietary PEAK Matrix® framework. Scope Industry: wealth management Geography: global This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology providers, client reference checks, and an ongoing analysis of the open banking IT services market Contents In this report, we: Examine key trends in the wealth management industry Position the providers on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Evaluate the wealth management provider landscape Compare providers’ key strengths and limitations Membership(s) Banking Information Technology Sourcing and Vendor Management
  • Provider Compendium

    Aug. 12, 2024
    The financial services industry is transforming across open banking, capital markets, and Private Equity (PE) sectors due to technology advances, regulatory changes, and evolving market demands. This compendium series examines how these sectors adapt to digital innovation and strategic shifts to efficiency and security. Open banking innovations and regulations enhance customer experiences, foster innovation, and create new revenue through API ecosystems and data analytics. Capital markets leverage AI, ML, and blockchain to improve predictive analytics, automate trading, and ensure regulatory compliance. In PE, IT services drive value creation and operational excellence using AI, cloud computing, and data analytics. This compendium provides comprehensive and fact-based snapshots of 43 capital markets, open banking, and PE providers. Each profile offers a detailed overview of the provider’s vision, services, delivery footprint, practice size and scale, presence, investments, key solutions/IP,
  • PEAK Matrix®

    June 27, 2024
    The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. There is a significant shift toward emerging technologies. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice. Blockchain is vital to improve transaction transparency, reduce fraud, and accelerate processing times. Regulatory compliance is becoming stricter, compelling firms to adopt agile compliance strategies. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations. Additionally, cybersecurity has become vital, requiring firms to implement robust measures to protect sensitive data and secure digital transactions. In this report, we analyze 27 capital markets IT service providers featured on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Scope Industry: Banking and Financial Services (BFS) Geography: global This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of the capital markets IT services market Contents In this report, we: Examine key trends in the capital markets IT services industry Classify 27 capital markets IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Discuss the IT service providers’ competitive landscape for capital markets IT services in BFS Assess providers’ key strengths and limitations Membership(s) Banking Information Technology Asset and Wealth Management Financial Services Technology (FinTech) Sourcing and Vendor Management
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Provider Compendium

    Sep. 05, 2023
    The Asset and Wealth Management (AWM) space is transforming in terms of democratization of services, transfer of generational wealth, and increased demand for hyper-personalized and digital-first services. There is a growing focus on product and experience innovation to meet the rising demand for unconventional asset classes such as digital assets, cryptocurrencies, and ESG-compliant products. This is happening amid the growing need to manage security and compliance challenges. As AWM firms adapt to evolving client, employee, and advisor demands, AWM IT service providers must prepare to collaborate and deliver innovative solutions at speed and scale. These providers are forging partnerships with technology providers and building solutions within AWM to enhance their service capabilities. They are also investing in tools, accelerators, Centers of Excellence (CoEs), and talent to strengthen their AWM offerings. This compendium provides comprehensive and fact-based snapshots of 29 providers featured on the AWM IT Services PEAK Matrix® Assessment 2023. Each profile offers a comprehensive view of the provider’s vision and strategy, practice size and scale, scope of services and solutions offered, investments, partnerships, case studies, and key strengths and limitations. The compendium will enable providers to benchmark their capabilities against their peers, while enterprises will be able to assess the providers based on their desired set of capabilities. Scope Industry: Banking and Financial Services (BFS) Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of AWM in BFS IT services market Contents In this report, we evaluate 29 AWM IT service provider profiles and include: Key trends in the AWM space Classification of 29 AWM IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework A summary dashboard on providers’ market impact and vision and capabilities An overview of providers’ AWM IT services business – vision, scope of services offered, delivery footprint, practice size and scale, and presence across enterprise segments and geographies An overview of providers’ AWM IT services investments, key solutions/IP, and partnerships Key AWM IT services case studies Providers’ key strengths and limitations Membership(s) Banking and Financial Services Information Technology Sourcing and Vendor Management
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas
  • Provider Compendium

    Aug. 09, 2023
    The Asset and Wealth Management (AWM) industry is realizing the democratization of finance, with a growing demand for personalized digital experiences and the emergence of new products such as digital assets and ESG-compliant investments. To adapt to evolving customer preferences and meet regulatory requirements, AWM managers are increasingly adopting Digital Experience Platforms (DXPs) to revamp their operations, streamline costs, enhance data management capabilities, and deliver tailored client experiences. By leveraging DXPs, AWM firms aim to provide advisors a comprehensive, real-time view of data through intuitive dashboards, enabling them to deliver better service. The integration of DXPs empowers asset and wealth managers to optimize their processes, personalize client interactions, and create an enhanced advisor experience. DXP providers are addressing functionality gaps through build, buy, and partnership investments, incorporating emerging technologies into their current product offerings. Additionally, they are establishing a robust partnership ecosystem comprising FinTech point solutions, technology providers, WealthTechs, and consulting and implementation partners to drive commercial and GTM innovations. In this compendium, we provide detailed profiles of 12 leading DXP providers for asset and wealth management in terms of their product vision and capability and market impact. The research will assist buyers in selecting the right-fit technology provider for their needs, while also allowing technology providers to benchmark themselves against each other. Scope Industry: AWM Geography: global Contents This report provides a snapshot of 12 DXP providers’ offerings and capabilities for AWM products and includes the following details: Company overview Recent partnerships and acquisitions Proprietary IP/solutions Market adoption and client portfolio mix Key offerings and investments Client success storiess Providers’ key strengths and limitations Membership(s) Banking and Financial Services Information Technology Sourcing and Vendor Management
  • Thematic Report

    July 07, 2023
    In recent years, the Financial Crime and Compliance (FCC) space has transformed rapidly due to the growth of RegTechs, virtual banks, and alternative payment methods. This has introduced new complexities as regulators struggle to keep pace with the surge in cybercrime and next-generation technologies. Financial crimes in various forms, along with the challenge of meeting complex and evolving compliance requirements, are causing increasing concerns regarding profitability and reputational risk for Banking and Financial Services (BFS) enterprises. Firms relying on legacy systems and outdated cybersecurity protocols are facing pressure to transform their technology and partner portfolios, actively seeking innovative solutions to prevent and combat financial crimes. In response, FCC technology providers are investing in Artificial Intelligence (AI) / Machine Learning (ML), cloud-based platforms, anti-money laundering and fraud investigation technologies to enhance their existing solutions. They are engaging in co-innovation and customization efforts with hyperscalers, third-party providers, and clients. The FCC technology provider landscape comprises both point-solution providers specializing in specific functions within the FCC value chain and experienced end-to-end providers. Over the past three years, there has been a surge in funding and forged increased partnerships with BFS technology providers looking to develop industry-specific offerings in online fraud prevention. In this report, we examine the FCC technology provider ecosystem and study key trends in the FCC space and their implications on technology investments by BFS enterprises. Additionally, the report profiles 16 technology providers, assessing their capabilities across the FCC value chain and highlighting case studies of their FCC solutions for BFS enterprise clients. Scope Industry: BFS Geography: global Contents In this report, we examine: Key trends in the FCC space The macroeconomic and geopolitical impact on FCC Enterprise challenges and priorities Technology-led disruptions in FCC The competitive technology provider landscape for FCC solutions, including end-to-end providers and emerging participants Implications for service and technology providers The current vs. future state of FCC Membership(s) Banking Information Technology Sourcing and Vendor Management