The US industrial staffing and strategic solutions market slowed down in 2024 due to persistent economic headwinds, including inventory destocking, elevated interest rates, and a cooling manufacturing PMI. Recent labor regulation changes have added operational complexities for providers managing shift-based workforces. Although market demand remained below pre-2022 levels, the pace of decline moderated compared to 2023, indicating early signs of stabilization. Labor shortages, especially in skilled trades, continued to pose fulfillment challenges. However, resilient sectors such as aerospace and defense, semiconductors, infrastructure, logistics, and food processing sustained hiring needs. High-performing providers prioritized these segments while investing in digital staffing platforms, upskilling and safety programs, and outcome-based delivery models such as onsite and cost-per-unit solutions. This report explores the industrial contingent staffing provider landscape in the US and its market impact in 2024. It provides the market’s overview and analyzes how different industrial contingent talent and strategic solutions providers differentiate based on the Everest Group PEAK Matrix® evaluation.  

The energy sector is undergoing a major transformation driven by technological advancements, regulatory pressures, and the shift toward renewable energy. This transformation is driving the demand for green and technology skills while creating challenges in sourcing and developing the right talent. The need for upskilling is critical, and strategies such as AI integration, global talent sourcing, and data-driven workforce planning are key to building a resilient workforce. These insights provide a roadmap for navigating the sector’s evolving landscape. Faced with talent shortages and skill gaps, energy and utility organizations are partnering with MSPs and RPO providers to attract top talent, strengthen employee value propositions, and harness market intelligence and emerging technologies to streamline talent acquisition. In this viewpoint, we explore ways energy and utility organizations can future-proof their talent acquisition and management strategies, taking a skill-first approach to thrive in an ever-evolving business landscape. Scope Industry: energy and utility Geography: global Contents In this report, we explore: Talent landscape’s evolution in the energy sector The need for focused skill-based talent programs in the energy sector Key challenges in implementing skill-based talent programs The future of energy sector The role of talent acquisition outsourcing providers to implement skill transformation Membership(s) Recruitment Contingent Staffing Contingent Workforce Management Sourcing and Vendor Management

In the post-pandemic era, customer-centricity takes precedence, fueled by rapid advances in technology and shifting customer expectations. The Energy and Utilities (E&U) industry, traditionally focused on operations and infrastructure, now faces a paradigm shift toward prioritizing personalized experiences and seamless interactions across digital channels. The rise of the digital-native customer segment further emphasizes the need for frictionless engagement at every touchpoint. To meet these evolving demands, E&U enterprises are increasingly investing in Customer Experience (CX) technologies. According to Everest Group, a majority of surveyed enterprises allocated substantial budgets to CX initiatives in 2023. Leading energy providers are prioritizing CX enhancements to fortify customer connections and stay competitive in dynamic markets. Data and AI play vital roles in transforming customer engagement within the E&U sector. In this report, we address the challenges hindering CX enhancement, provide a strategic roadmap for navigating the evolving landscape, and highlight key use cases integrating data, AI, and CRM solutions. Additionally, guidance on effective provider selection processes ensures the successful implementation of CX strategies tailored to meet customer expectations and industry demands. Scope This report delves into the challenges hindering CX enhancement within the Energy and Utilities (E&U) industry, offers a strategic blueprint to navigate the evolving CX landscape, explores impactful Data + AI + CRM use cases, and provides expert guidance on vendor selection processes for effective implementation of CX initiatives. Contents All geographies Energy and utilities industry The assessment is based on findings from an Everest Group survey of technology leaders from 52 enterprises with revenues > US$500 million Membership(s) Enterprise Platform Services (EPS) Outsourcing Excellence

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q2 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q1 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2017 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q2 2017 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q1 2017 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions suited to their focus region. Scope Outsourcing transaction trends GIC market overview Service provider activity and deal information Contents The Q4 2016 Industry Trends report for Energy & Utilities includes data and insights, specific to this region spanning across: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies