Showing 112 results
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PEAK Matrix®
Retail Services PEAK Matrix® Assessment 2025
June 30, 2025Retail enterprises are struggling with rapidly shifting consumer expectations, technology-led disruptions, and persistent economic pressures. As they seek to balance growth with profitability, many are increasing investments in digital technologies and seeking partners with deep industry expertise and engineering-led capabilities. Retailers are prioritizing unified commerce, real-time analytics, and experience-led transformation, where providers are vital in enabling agility and resilience. In this report, we analyze how 33 leading retail service providers respond to evolving enterprise needs through vertically integrated offerings, IP-led solutions, and ecosystem-based delivery models. The report highlights how providers are helping clients modernize core systems, build data-driven supply chains, and adopt gen AI, cloud, and automation at scale.
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State of the Market
Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) – State of the Market 2025
June 27, 2025The Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) – State of the Market 2025 report comprehensively examines how RCPG enterprises are reimagining their supply chains amid digital disruption, shifting consumer expectations, and geopolitical pressures. The study highlights how providers are integrating IT and business process services with AI, analytics, and automation to drive visibility, inventory optimization, and last-mile delivery. Key insights include: Market size and growth trends across geographies, buyer segments, and service areas Shifts toward integrated IT-BP engagements and agile, tech-driven deal models Strategic priorities such as ESG compliance, AI-enabled forecasting, and supply chain as-a-service Changing commercial models, talent strategies, and delivery footprints The report also explores provider investments, partner ecosystems, and implications for both enterprises and providers, offering strategic guidance to build future-ready, resilient supply chains.
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May 14, 2025With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value network adaptations, environmental priorities, socioeconomic and geopolitical shifts, and transformative technologies – helps organizations understand systemic changes and align their strategies with the evolving business landscape. The Mega Forces: Retail Reimagined report spotlights three pivotal forces shaping the evolution of business models and value network adaptations. It outlines disruptive signals, real-world use cases across industries, long-term evolution of forces through 2040, and key considerations and critical next steps for business leaders. Scope All industries and geographies Contents In this report, we examine: Unified commerce: full integration of all retail channels, systems, and user data into one unified platform, enabling retailers to respond instantly and consistently across any touchpoint, medium, or device Meta commerce: sensory-rich, digitally immersive, and interactive retail environment where shopping blends with entertainment, social interaction, and self-expression Invisible commerce: highly automated retail journey with limited or no active customer input
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Viewpoint
Evolving Tariffs, Long-term Shifts: Preparing Retail and CPG Enterprises for Enduring Volatility
May 08, 2025Escalating tariffs and retaliatory measures are fundamentally altering global sourcing strategies and operational cost structures today. This disruption is forcing retail and CPG organizations to reevaluate their technology roadmaps, delay full-suite technology upgrades, and instead focus on modular, high-impact investments tied to sourcing agility, cost visibility, and inventory resilience. This viewpoint offers a practical framework for enterprises to evaluate their readiness across two critical dimensions – tariff resilience and platform readiness – while aligning their transformation priorities effectively. The report also outlines how organizations can realign their transformation roadmaps by identifying core and non-core initiatives. Service providers can reposition themselves by offering modular, intelligence-driven solutions, such as tariff simulation engines and outcome-linked pricing models. Designed for enterprise leaders and provider executives, this viewpoint delivers actionable insights to convert near-term trade turbulence into a strategic inflection point for long-term operational resilience. Scope Industry: retail and CPG Geography: North America Contents In this viewpoint, we: Evaluate the impact of tariffs and regulations on retailers’ and CPG enterprises’ technology and operations spends Assess enterprises’ tariff resilience and technology readiness Provide insights on how providers can focus on specific solutions in the value chain to help enterprises navigate changes in an agile manner Memberships Retail and CPG Sourcing and Vendor Management
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Provider Compendium
Supply Chain Transformation Services for Retail and CPG – Provider Compendium 2025
April 14, 2025Supply chain services are the most significant investment area for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are essential in optimizing supply chain operations and improving visibility. Additionally, robust demand forecasting, inventory management, and supplier collaboration capabilities are vital to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this compendium, we present comprehensive and fact-based snapshots of the 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including profile overviews, key solutions, investment areas, and case studies of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Sourcing and Vendor Management
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March 12, 2025Supply chain services are the top investment priority for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are vital in optimizing supply chain operations and improving visibility. Additionally, robust capabilities in demand forecasting, inventory management, and supplier collaboration are essential to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Procurement and Supply Chain Sourcing and Vendor Management
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Tech Launch Perspective
Retail Media – Review of Amazon’s Retail Ad Service Launch
Feb. 06, 2025Amazon recently launched Retail Ad Service, a new addition to its retail media offerings. This solution enables retailers to establish their retail media networks using e-commerce websites or apps. By leveraging Amazon’s advertising expertise, retailers gain access to its extensive portfolio of advertisers, a secure cloud environment, and AWS Clean Rooms, facilitating privacy-enhanced collaboration and generating anonymized, aggregated reports for retailers and advertisers. This report evaluates Amazon’s Retail Ad Service, analyzing how well it addresses key enterprise challenges and objectives. We examine its strengths, limitations, and overall potential to support retailers in maximizing their media networks. Scope Industry: retail media Geography: US Contents In this report, we examine: Key themes that are driving and inhibiting demand and the extent to which Amazon’s Retail Ad Service addresses those issues Detail Amazon’s current positioning in retail media and its solution components Provide our take on what works and what could be better Memberships Retail and CPG Sourcing and Vendor Management
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Thematic Report
Retail Media: A New Frontier in the Advertising Landscape
Jan. 28, 2025Retail media leverages retailers’ digital platforms, such as websites and mobile apps, to deliver targeted advertising using first-party data. This approach, driven by the growth of e-commerce and data-driven marketing, merges commerce and advertising, creating value for advertisers, retailers, and consumers. Furthermore, AI is revolutionizing retail media by enabling highly personalized, efficient, and data-driven advertising campaigns. It empowers retailers and brands to optimize their campaigns, streamline operations, and enhance consumer shopping experiences, driving higher engagement and better outcomes. This report explores retail media’s evolution, global spending trends, and key trends shaping the ecosystem. It provides insights into the implications for advertisers, technology, and service providers, offering valuable guidance for stakeholders navigating this rapidly evolving space. Scope Industry: retail media Geography: global Services: retail and consumer packaged goods and interactive experience Contents In this report, we examine: The definition and evolution of retail media The global spend on retail media The trends governing the retail media ecosystem Implications for advertisers and technology and service providers Memberships Retail and CPG Marketing and Interactive Experience Sourcing and Vendor Management
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Thematic Report
Future of Shrinkage: Redefining Loss Prevention in a Digital Age
Jan. 20, 2025Shrinkage, the loss of inventory due to theft, fraud, errors, or damage, is a significant challenge for retailers globally. Beyond its direct impact on profitability, shrinkage disrupts operational efficiency, undermines customer trust, and threatens long-term business sustainability. For retailers, effective shrinkage management is vital to optimizing inventory control, safeguarding investments, and creating a secure and reliable shopping environment. Proactive strategies, powered by advanced technologies, are reshaping how retailers address shrinkage. AI-driven surveillance, inventory tracking systems, and loss prevention software are helping businesses mitigate shrinkage and maintain customer convenience. These technologies reduce losses and enhance product availability and pricing consistency, which are vital for fostering customer loyalty. In this report, we examine key trends and prominent providers in shrinkage management. The report offers actionable insights to help retailers implement effective solutions and thrive in an increasingly dynamic and competitive marketplace. Scope Industry: retail Geography: global Contents In this report, we: Define shrinkage and its impact on retailers and the value chain Identify key contributors, highlighting practical use cases for effective shrinkage management IEvaluate key shrinkage management solution providers Membership(s) Retail and CPG Sourcing and Vendor Management
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Dec. 13, 2024Unattended checkout solutions are becoming increasingly essential for retailers and customers in today's fast-paced retail environment. These systems can significantly reduce operational costs for retailers by minimizing the need for staff at traditional checkout counters. This automation speeds up the checkout process and improves the overall customer experience by reducing long wait times, a crucial factor for customer satisfaction and loyalty. From a customer perspective, unattended checkouts offer greater convenience and flexibility. Shoppers can complete their purchases quickly using self-checkout kiosks or mobile apps without interacting with cashiers. This is particularly appealing in the age of contactless interactions, where speed and ease of use are prioritized. Additionally, with the rise of e-commerce, these solutions provide a competitive advantage by offering an integrated, seamless online and in-store shopping experience. In this report, we evaluate specialist technology providers providing unattended checkout technology to retailers. Scope Industry: retail Geography: global Contents In this report, we focus on: Exploring and defining the unattended checkout market Evaluating emerging providers that are challenging established retail models with advanced, frictionless checkout solutions Membership(s) Retail and CPG Sourcing and Vendor Management