The energy sector is undergoing a major transformation driven by technological advancements, regulatory pressures, and the shift toward renewable energy. This transformation is driving the demand for green and technology skills while creating challenges in sourcing and developing the right talent. The need for upskilling is critical, and strategies such as AI integration, global talent sourcing, and data-driven workforce planning are key to building a resilient workforce. These insights provide a roadmap for navigating the sector’s evolving landscape. Faced with talent shortages and skill gaps, energy and utility organizations are partnering with MSPs and RPO providers to attract top talent, strengthen employee value propositions, and harness market intelligence and emerging technologies to streamline talent acquisition. In this viewpoint, we explore ways energy and utility organizations can future-proof their talent acquisition and management strategies, taking a skill-first approach to thrive in an ever-evolving business landscape. Scope Industry: energy and utility Geography: global Contents In this report, we explore: Talent landscape’s evolution in the energy sector The need for focused skill-based talent programs in the energy sector Key challenges in implementing skill-based talent programs The future of energy sector The role of talent acquisition outsourcing providers to implement skill transformation Membership(s) Recruitment Contingent Staffing Contingent Workforce Management Sourcing and Vendor Management

Driven by advanced analytics and AI’s increased adoption, enterprises across industries are better realizing their business goals and bolstering new initiatives. The Oil and Gas (O&G) industry is one among the industries quick to adopt data analytics and AI(DAAI) adoption with major investments seen in use cases related to improving operational efficiency, strengthening decarbonization initiatives, reducing demand fluctuations, mitigating volatility in asset management and maintenance, and enhancing cyber resilience. While major DAAI applications are seen in upstream businesses, O&G firms are also now, investing in solutions related to downstream and midstream firms to develop differentiation in the market and better realize operational efficiencies. Stimulated by post-pandemic conditions, O&G organizations are focusing more on digital initiatives that ensure workforce safety and build operational resilience. In this report, we assess DAAI adoption’s current state in the O&G industry, emerging themes causing enterprises to adopt DAAI, assessing market adoption levels and value delivered by DAAI across use cases in the O&G value chain. Furthermore, the report discusses advanced analytics and AI use cases that support O&G enterprises across the value chain and the future landscape shaping for enterprises and service providers. Scope Industry: O&G Services: DAAI Geography: global Sources: publicly available information, including 120+ DAAI case studies Contents In this report, we assess: The O&G market overview – current state of analytics, DAAI engagement types, and challenges hindering further DAAI adoption The emerging themes in O&G industry such as digital twins, generative AI applications, AI-based decarbonization initiatives, 5G’s implications in AI adoption, and AI-enhanced cybersecurity initiatives DAAI adoption use cases across O&G value chain based on value delivered and market adoption The future landscape for enterprises and providers to stay relevant under dynamic business environments Memberships Data & Analytics Artificial Intelligence (AI) Sourcing and Vendor Management

Pulses deliver forward-looking insights into the evolution and impact of science, technology, and trends on global transformation. By engaging with our Pulses, you will gain a deeper understanding of each topic's significance, the key innovators driving change, and the future direction we anticipate. These insights are designed to stimulate discussions within your teams, challenging you to consider your preparedness for impacts on new product development, innovation, vision, strategy, R&D, and beyond. Membership(s) Advanced SciTech

In the post-pandemic era, customer-centricity takes precedence, fueled by rapid advances in technology and shifting customer expectations. The Energy and Utilities (E&U) industry, traditionally focused on operations and infrastructure, now faces a paradigm shift toward prioritizing personalized experiences and seamless interactions across digital channels. The rise of the digital-native customer segment further emphasizes the need for frictionless engagement at every touchpoint. To meet these evolving demands, E&U enterprises are increasingly investing in Customer Experience (CX) technologies. According to Everest Group, a majority of surveyed enterprises allocated substantial budgets to CX initiatives in 2023. Leading energy providers are prioritizing CX enhancements to fortify customer connections and stay competitive in dynamic markets. Data and AI play vital roles in transforming customer engagement within the E&U sector. In this report, we address the challenges hindering CX enhancement, provide a strategic roadmap for navigating the evolving landscape, and highlight key use cases integrating data, AI, and CRM solutions. Additionally, guidance on effective provider selection processes ensures the successful implementation of CX strategies tailored to meet customer expectations and industry demands. Scope This report delves into the challenges hindering CX enhancement within the Energy and Utilities (E&U) industry, offers a strategic blueprint to navigate the evolving CX landscape, explores impactful Data + AI + CRM use cases, and provides expert guidance on vendor selection processes for effective implementation of CX initiatives. Contents All geographies Energy and utilities industry The assessment is based on findings from an Everest Group survey of technology leaders from 52 enterprises with revenues > US$500 million Membership(s) Enterprise Platform Services (EPS) Outsourcing Excellence

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q2 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q1 2018 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q3 2017 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies

The Oil and Gas (O&G) industry has been a moderate adopter of global sourcing. However, with declining oil prices and associated cost pressures, the industry is going through a transformative phase. Leading players have increased their focus on cost optimization to deal with declining revenues and profit margins. As a result, firms have started adopting emerging technologies (e.g., analytics, mobility, and IoT) to enhance operational efficiency. Moreover, players have also explored global services in upstream processes, that have traditionally been supported onsite and internally. Scope In this research, we have analyzed global sourcing trends in the oil & gas industry. The research covers: Key drivers for adoption of global sourcing in the O&G industry Buyer adoption trends for leading players (aggregated and differentiated by upstream vs. downstream line of business), covering: Functions/processes Locations Sourcing model(s) Technology landscape in the O&G industry – covering digital maturity of global services, extent of adoption, and investments in future growth areas by leading firms Growth outlook in next few years Key findings Driven by a volatile market environment, multiple O&G companies have adopted the global services model – outsourcing and offshoring Amid the financial pressures surrounding the oil and gas industry, buyers are focusing on enhancing digital capabilities for increase in efficiency-/-productivity While at an industry level, firms utilize both Global In-house Centers (GICs) and service providers, and are skewed towards more resources in offshore/nearshore locations, there are variations based on lines of business (downstream vs. upstream), functions, and individual players SPs typically cater to IT services, even as the share of BPS continues to increase in outsourcing deals GICs deliver both IT and BP services. However, share of BP services FTEs is higher, with F&A and HR being the leading functions Membership(s) Catalyst Market Vista

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions specific to particular industries. SCOPE Outsourcing transaction trends GIC market overview Service provider activity and deal information CONTENTS The Q2 2017 Industry Trends report for Energy & Utilities (E&U) includes data and insights specific to this industry spanning: Outsourcing transaction trends by function, geography, and subvertical Outsourcing transaction activities by process and subprocesses, and type of deal (new and restructured/renewals) GIC market assessment including recent set-ups, expansions, and divestitures Transaction activity by service provider and service provider market share Significant deals signed by leading companies