The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we analyze nine key providers and compare their growth, profitability, and cash flow utilization to help enterprises navigate an evolving business landscape. The report addresses four key enterprise needs: preliminary provider evaluation for RFPs, strategic insights on provider adaptability to macroeconomic shifts, contract optimization for effective pricing and negotiations, and risk mitigation to strengthen supplier risk assessments.

As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence. Transition from traditional IT management to a strategic, value-driven approach is essential. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages. Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency. However, realizing the full potential of IT services in PE requires assessing technical infrastructure, understanding value propositions, and managing integration risks. Adopting a proactive approach to IT service management ensures PE firms stay ahead of the technological curve and foster sustainable growth and scalability within their portfolios. In this report, we analyze 17 private equity service providers featured in the Everest Group’s Private Equity (PE) Services PEAK Matrix® Assessment 2024. Scope Industry: PE Geography: global This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading private equity IT service providers, client reference checks, and an ongoing analysis of the sustainability services market Contents In this report, we share: An assessment of 17 leading Private Equity (PE) IT service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the PE IT services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Banking Information Technology Sourcing and Vendor Management