This report analyzes current trends and strategic approaches in Customer Experience Management (CXM) across global retail and Consumer Packaged Goods (CPG) and e-commerce industries. It highlights the growing significance of personalized, AI-driven, and omnichannel experiences that shifting consumer expectations and technology innovations shape. Additionally, the report examines the dynamics of outsourced CXM, regional adoption patterns, and implications of macroeconomic factors such as tariffs. It also identifies prominent CXM providers and assesses preparedness for generative AI adoption, delivering strategic guidance for enterprises and providers alike.

The Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) – State of the Market 2025 report comprehensively examines how RCPG enterprises are reimagining their supply chains amid digital disruption, shifting consumer expectations, and geopolitical pressures. The study highlights how providers are integrating IT and business process services with AI, analytics, and automation to drive visibility, inventory optimization, and last-mile delivery. Key insights include: Market size and growth trends across geographies, buyer segments, and service areas Shifts toward integrated IT-BP engagements and agile, tech-driven deal models Strategic priorities such as ESG compliance, AI-enabled forecasting, and supply chain as-a-service Changing commercial models, talent strategies, and delivery footprints The report also explores provider investments, partner ecosystems, and implications for both enterprises and providers, offering strategic guidance to build future-ready, resilient supply chains.

As Revenue Growth Management (RGM) quickly becomes a top executive agenda item in the Retail and Consumer Packaged Goods (RCPG) sector, technology providers are uniquely positioned to lead its evolution. With inflationary pressures, fragmented data, and increasingly complex consumer dynamics, enterprises are seeking smarter, more integrated ways to manage pricing, promotions, assortment, and trade spend. This report explores how technology providers are becoming central to the transformation of RGM through more integrated, intelligent, and scalable approaches. While adoption is growing, most enterprises still rely on fragmented tools, siloed data, and manual processes, leaving the RGM technology landscape underdeveloped and inconsistent. However, the growing urgency for real-time decision-making, AI-powered insights, and end-to-end commercial integration is creating a powerful opportunity for innovation. Through an overview of current market trends, emerging provider capabilities, and whitespace opportunities, this report highlights how intelligent platforms that go beyond point solutions will define the next wave of RGM. The report includes use cases and strategic gaps, offering a forward-looking view of how technology can enable scalable, adaptive, and profitable growth strategies. Scope Industry: RCPG Geography: global Contents In this report, we examine: RGM’s importance for enterprises and technology providers RGM’s core pillars and how current technology capabilities align, or fall short, across these dimensions Enterprise case studies on the transformative impact of RGM solutions Memberships Retail and CPG Sourcing and Vendor Management

Escalating tariffs and retaliatory measures are fundamentally altering global sourcing strategies and operational cost structures today. This disruption is forcing retail and CPG organizations to reevaluate their technology roadmaps, delay full-suite technology upgrades, and instead focus on modular, high-impact investments tied to sourcing agility, cost visibility, and inventory resilience. This viewpoint offers a practical framework for enterprises to evaluate their readiness across two critical dimensions – tariff resilience and platform readiness – while aligning their transformation priorities effectively. The report also outlines how organizations can realign their transformation roadmaps by identifying core and non-core initiatives. Service providers can reposition themselves by offering modular, intelligence-driven solutions, such as tariff simulation engines and outcome-linked pricing models. Designed for enterprise leaders and provider executives, this viewpoint delivers actionable insights to convert near-term trade turbulence into a strategic inflection point for long-term operational resilience. Scope Industry: retail and CPG Geography: North America Contents In this viewpoint, we: Evaluate the impact of tariffs and regulations on retailers’ and CPG enterprises’ technology and operations spends Assess enterprises’ tariff resilience and technology readiness Provide insights on how providers can focus on specific solutions in the value chain to help enterprises navigate changes in an agile manner Memberships Retail and CPG Sourcing and Vendor Management

Supply chain services are the most significant investment area for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are essential in optimizing supply chain operations and improving visibility. Additionally, robust demand forecasting, inventory management, and supplier collaboration capabilities are vital to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this compendium, we present comprehensive and fact-based snapshots of the 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including profile overviews, key solutions, investment areas, and case studies of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Sourcing and Vendor Management

The Food and Beverage (F&B) and Consumer Packaged Goods (CPG) industries are significantly transforming, driven by shifting consumer preferences, regulatory frameworks, and technology advances. Sustainability has become a key focus, with regulations defining sustainability and emission mandates and consumers seeking environment-friendly and ethically produced products. In response, companies are adopting sustainable practices, such as reducing waste, incorporating alternative and naturally derived ingredients, and developing new product formats and environmentally benign processes to meet consumer expectations and regulatory requirements. Simultaneously, technology advances are revolutionizing how companies approach R&D, product development, and manufacturing, redefining how consumers interact with brands. Data analytics and automation are enhancing operational efficiency, enabling companies to streamline supply chains, optimize inventory management, and improve production processes – all essential to staying competitive in a rapidly evolving market landscape. The Top 10 Game-changing F&B and CPG Technologies industry report spotlights 10 key technologies set to revolutionize these sectors, highlighting their applications, benefits, and potential challenges. Scope Industry: F&B, retail, CPG, personal care, and FMCG All geographies Contents Technologies covered in the report include: Advanced fermentation Synthetic biology advances Upcycled packaging Plant-based alternatives Water-less technologies Digital augmentation for product development Trackability and traceability technologies Functional ingredients Non-thermal processing technologies Nutricosmetics

Supply chain services are the top investment priority for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are vital in optimizing supply chain operations and improving visibility. Additionally, robust capabilities in demand forecasting, inventory management, and supplier collaboration are essential to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Procurement and Supply Chain Sourcing and Vendor Management

Pulses deliver forward-looking insights into the evolution and impact of science, technology, and trends on global transformation. By engaging with our Pulses, you will gain a deeper understanding of each topic's significance, the key innovators driving change, and the future direction we anticipate. These insights are designed to stimulate discussions within your teams, challenging you to consider your preparedness for impacts on new product development, innovation, vision, strategy, R&D, and beyond. Membership(s) Advanced SciTech

Shrinkage, the loss of inventory due to theft, fraud, errors, or damage, is a significant challenge for retailers globally. Beyond its direct impact on profitability, shrinkage disrupts operational efficiency, undermines customer trust, and threatens long-term business sustainability. For retailers, effective shrinkage management is vital to optimizing inventory control, safeguarding investments, and creating a secure and reliable shopping environment. Proactive strategies, powered by advanced technologies, are reshaping how retailers address shrinkage. AI-driven surveillance, inventory tracking systems, and loss prevention software are helping businesses mitigate shrinkage and maintain customer convenience. These technologies reduce losses and enhance product availability and pricing consistency, which are vital for fostering customer loyalty. In this report, we examine key trends and prominent providers in shrinkage management. The report offers actionable insights to help retailers implement effective solutions and thrive in an increasingly dynamic and competitive marketplace. Scope Industry: retail Geography: global Contents In this report, we: Define shrinkage and its impact on retailers and the value chain Identify key contributors, highlighting practical use cases for effective shrinkage management IEvaluate key shrinkage management solution providers Membership(s) Retail and CPG Sourcing and Vendor Management

In today’s rapidly evolving Retail and Consumer Packaged Goods (RCPG) sectors, Data, Analytics, and AI (DAAI) have moved from being competitive advantages to essential survival tools. In this period marked by rapid digital transformation and evolving consumer behaviors, RCPG enterprises face intense pressure to adapt or risk obsolescence. DAAI tools offer insights into consumer preferences, streamline inventory and supply chain management, enable personalized marketing, and optimize pricing strategies. The insights derived from advanced analytics and AI models allow companies to act on real-time data, fostering agility and responsiveness in a volatile market. RCPG enterprises that effectively integrate these capabilities gain significant competitive advantages, improve customer satisfaction, increase operational efficiency, and drive revenue growth. Meanwhile, enterprises lagging in DAAI adoption face challenges in keeping up with faster, data-driven competitors, seeing adverse effects on their market shares and brand loyalty. In this report, we analyze the RCPG DAAI services market, including adoption trends, typical deal characteristics, and the evolving market scenario. Scope Industry: RCPG Geography: all Contents In this report, we: Examine DAAI services’ future outlook in the RCPG industry Evaluate the RCPG DAAI services market and its adoption trends Analyze the RCPG DAAI transformation deals’ trends Assess the dynamic RCPG DAAI buyer objectives Membership(s) Retail and CPG Sourcing and Vendor Management