Give Feedback
Showing 88 results
  • NEW
    PEAK Matrix®

    Nov. 13, 2025
    As cloud costs grow more dynamic and AI use proliferates, FinOps is evolving from cost reporting to a broader operating model that blends granular cost/usage analytics with governance and policy management, AI-powered automation, sustainability/carbon tracking, and unit-economics visibility. Leading platforms integrate with ITSM, ERP, and DevOps pipelines and increasingly span multi-cloud, SaaS, Kubernetes, and AI workloads to align agility with financial accountability. Providers are responding with AI copilots and advanced analytics. However, overall maturity remains uneven. Most platforms deliver strong anomaly detection and actionable insights, but fully automated, hands-free remediation is still uncommon. Buyers need to prioritize demonstrable savings, intuitive usability, seamless integration, flexible commercial models, and partner-like support when selecting platforms. In this report, we assess 19 FinOps providers featured in the FinOps Cost Management Products PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings.
  • Provider Compendium

    Oct. 27, 2025
    The Loyalty Platform – Provider Compendium 2025 provides detailed and fact-based snapshots of 12 loyalty platform providers. Each profile offers a structured overview of the provider’s product and capability focus areas, including platform suite and deployment models, adoption by geography/industry/buyer size, recent developments and investments, key IP and accelerators, integrations and partnership ecosystems, and representative client case examples. The analysis reflects how loyalty platforms are evolving amid tighter privacy/identity expectations, pragmatic buyer preferences for quick integration and ease of use, and the growing role of AI across decisioning, personalization, and operations. The compendium will enable providers to benchmark their capabilities against peers on product depth, ecosystem maturity, and market traction. It will also empower loyalty technology buyers to assess providers based on evidence-backed capabilities and their fit for purpose across industries and regions.
  • Viewpoint

    Oct. 09, 2025
    The retail industry is at an inflection point, shaped by rapidly evolving customer expectations, omnichannel complexity, and mounting competitive pressures. This Viewpoint explores the need for retail enterprises to embrace comprehensive, AI-driven transformation of their customer experience (CX) strategy through an end-to-end CX approach. It focuses on the cohesive orchestration of traditionally siloed business functions, such as merchandising, marketing, sales, and supply chain, to deliver frictionless, consistent, and emotionally resonant experiences across both digital and physical touchpoints. The report highlights key enablers of this transformation, including an integrated CX technology architecture that unifies data across channels, a dynamic KPI framework to measure both experience and business impact, and a representative 360-degree customer insights dashboard for retail enterprises. It also underscores the strategic role of CXM providers and ecosystem partnerships in empowering retailers through innovative engagement models, AI-led personalization, and operational excellence that bridges human empathy with automation. Additionally, it outlines key factors to consider when selecting the right CXM partner. Ultimately, this Viewpoint presents a roadmap for retail enterprises to move beyond isolated experience enhancements toward a connected and intelligent customer ecosystem, where every interaction is optimized for value, empathy, and agility.
  • Viewpoint

    Sep. 01, 2025
    Retail and Consumer Packaged Goods (RCPG) enterprises are at a critical juncture in their AI adoption journeys. With agentic AI emerging as the next frontier, organizations are moving beyond descriptive and prescriptive insights to embedding autonomous agents across the value chain. These agents leverage advanced orchestration frameworks, enable systems to sense, reason, and act with minimal human intervention. Combined with Systems of Execution (SoE), agentic AI is enabling faster decisions, reducing operational friction, and delivering real-time responsiveness in areas such as dynamic pricing, supply planning, and automated returns. In this Viewpoint, we outline how RCPG enterprises can responsibly adopt agentic AI. It examines AI maturity stages, key enterprise implications, and build-versus-buy considerations. It also emphasizes the importance of addressing data quality, governance, and integration challenges early in the journey. Drawing on examples from leading retailers and CPG companies already deploying agentic AI at scale, the report provides a roadmap to benchmark progress, navigate barriers, and unlock tangible value.
  • Viewpoint

    Aug. 29, 2025
    Agentic AI is redefining the foundations of digital commerce. Instead of consumer-driven, click-based funnels, enterprises are increasingly enabling autonomous, intent-led journeys. Intelligent agents can now interpret user context, evaluate alternatives, and execute transactions from discovery and checkout to fulfillment and post-purchase service. This shift marks a fundamental change in customer engagement: while humans transition into the role of strategic overseers, AI agents handle execution at scale. The enabling ecosystem is maturing rapidly, with frameworks such as the Model Context Protocol (MCP), tokenized payments, and multimodal interfaces powering seamless agent coordination. Leading participants such as Google, Microsoft, Shopify, and Visa are embedding these capabilities to accelerate adoption. For enterprises, this means shifting from content designed for human browsing to data structured for machine consumption, and from reactive, linear journeys to predictive, self-healing loops. The report introduces Everest Group’s MAGIC framework for agentic commerce, explores the underlying technology stack, and assesses the implications for brands, platforms, and providers. It also draws on case examples from leading innovators to illustrate how agentic AI is reshaping customer engagement models and value delivery.
  • PEAK Matrix®

    Aug. 25, 2025
    Loyalty platforms are significantly transforming as enterprises move beyond transactional rewards to more engagement-led, experience-centric, and data-driven loyalty strategies. Modern loyalty needs span across B2C and B2B use cases, demanding flexible configurations, cross-channel orchestration, and real-time decision-making. In parallel, organizations face increasing pressures to demonstrate RoI, comply with privacy mandates, and personalize at scale, pushing loyalty platforms to evolve from rules-based engines to intelligent engagement ecosystems. Several market shifts are redefining the loyalty platform landscape. Modular, composable architectures are enabling scalable and tailored deployments. AI and automation are being embedded across campaign planning, segmentation, and performance tracking. Enterprises are also demanding better onboarding, support, and training models to drive adoption across business users. Furthermore, vertical-specific requirements in industries such as retail, BFSI, and telecom are influencing feature development, partnership strategies, and integration depth. This report assesses 23 leading loyalty platform providers as part of Everest Group’s Loyalty Platform PEAK Matrix® Assessment 2025, evaluating each based on technology capability, market presence, and value delivered. Each profile outlines provider strengths, limitations, and key enterprise considerations. The analysis is designed to support enterprises in selecting the right-fit provider and guide providers in benchmarking and refining their competitive positioning.
  • PEAK Matrix®

    Aug. 11, 2025
    In an increasingly volatile and digitally driven environment, CPG companies are balancing growth investments with cost control amid inflation, supply chain instability, and fast-evolving consumer behaviors. As companies pivot toward AI, personalization, and D2C models, they are turning to providers that offer specialized industry knowledge, scalable delivery models, and innovation-backed solutions. To remain competitive, they are investing in modernization across commerce, planning, manufacturing, and engagement functions. This report evaluates how CPG providers are aligning their strategies with enterprise needs through verticalized offerings, gen AI enablement, and cloud-native platforms. This report evaluates 27 leading providers and comprehensively analyzes provider performance across criteria such as domain expertise, pricing flexibility, partnership ecosystems, and the ability to deliver consistent, cross-functional support. Emerging providers demonstrate speed and innovation, while larger providers bring breadth and scale. The report also highlights key sourcing considerations for buyers and profiles market trends driving the future of CPG services.
  • State of the Market

    Aug. 05, 2025
    Rewards and Recognition (R&R) programs are central to cultivating exceptional Employee Experiences (EX), enhancing engagement, and driving organizational success. By acknowledging achievements and fostering meaningful connections, these programs address employee dissatisfaction and intense talent competition. The widespread R&R program adoption, particularly by MNCs, reflects evolving buyer expectations. Buyers now demand AI-enabled automated processes and advanced analytics to reduce manual HR input while delivering strategic, data-driven insights to leadership. Additionally, emerging markets such as the MEA and APAC highlight an increasingly global focus on modern, scalable engagement strategies. Providers are responding with AI-driven tools focused on Diversity, Equity, and Inclusion (DE&I), performance management, and skills intelligence. Sustainability is also taking center stage, with providers emphasizing climate-conscious practices in their partnerships. Flexible reward options, including prepaid cards, experiential incentives, and charitable giving, continue to gain popularity. The industry is experiencing a shift from reward-centric models rooted in manufacturing, procurement, and logistics to comprehensive solutions emphasizing technology and consulting. In this report, we analyze the R&R solutions market and understand key growth drivers, buyer adoption trends, and investments made by providers.
  • State of the Market

    July 31, 2025
    As consumer behaviors shift and economic uncertainty intensifies, enterprises are rethinking loyalty as a strategic lever for sustained customer engagement. This report provides a comprehensive overview of the global loyalty platform landscape, examining how platform providers are using technology and data-driven approaches to deliver personalized, consistent, and meaningful experiences. It examines adoption trends across industries, regions, and generations, highlighting the rising demand for real-time value and seamless omnichannel interactions. The report tracks the rapid rise of modular, mobile-first, and AI-driven platforms that support scalable, agile engagement models aligned with broader digital transformation goals. Platform providers are also addressing new growth areas such as B2B loyalty and gamification, while enterprises are adopting measurement frameworks to assess program effectiveness. The study outlines sourcing considerations, provider archetypes, and enterprise implications to support informed decision-making. To guide loyalty program success, the report introduces Everest Group’s POINT framework, which offers a structured approach to designing scalable, differentiated loyalty programs.
  • PEAK Matrix®

    July 10, 2025
    The US industrial staffing and strategic solutions market slowed down in 2024 due to persistent economic headwinds, including inventory destocking, elevated interest rates, and a cooling manufacturing PMI. Recent labor regulation changes have added operational complexities for providers managing shift-based workforces. Although market demand remained below pre-2022 levels, the pace of decline moderated compared to 2023, indicating early signs of stabilization. Labor shortages, especially in skilled trades, continued to pose fulfillment challenges. However, resilient sectors such as aerospace and defense, semiconductors, infrastructure, logistics, and food processing sustained hiring needs. High-performing providers prioritized these segments while investing in digital staffing platforms, upskilling and safety programs, and outcome-based delivery models such as onsite and cost-per-unit solutions. This report explores the industrial contingent staffing provider landscape in the US and its market impact in 2024. It provides the market’s overview and analyzes how different industrial contingent talent and strategic solutions providers differentiate based on the Everest Group PEAK Matrix® evaluation.