The talent market has evolved rapidly following the pandemic, impacting every industry. The manufacturing industry which was already grappling with issues such as labor shortage and skill gaps, candidate misconceptions, and lacking employee engagement had to face newer challenges when the pandemic struck. However, the Recruitment Process Outsourcing (RPO) industry demonstrated strong resilience during this period of global disruption. It rapidly evolved to become more dynamic and reliable and significantly more agile in driving and shaping clients’ next-generation talent needs. This evolution paved the way for the future of RPO – RPO 4.0. This report examines RPO 4.0 and its key levers to address talent acquisition-related challenges. Scope Industry: Manufacturing Domain: RPO Geography: global Contents In this report, we look at: Talent- and talent acquisition-related challenges facing the manufacturing industry The role of RPO and its evolution RPO 4.0’s value proposition and its key levers Key levers to address talent acquisition-related challenges Membership(s) Recruitment Sourcing and Vendor Management

The Retail, Consumer Packaged Goods, and Manufacturing (RCM) industry stands on the cusp of a shift to a marketplace model, marked by overwhelming product choices and brand interaction channels. Notably, the COVID-19 outbreak has impacted the way stakeholders – both external (consumers) and internal (employees, partners) – transact on a daily basis and evolved RCM enterprises’ experience management practices. Enterprises can no longer rely on traditional methods and business models to meet evolving consumer expectations. Enterprises are also viewing experience design as a key element of a sustainable growth strategy. To make the required shift in delivering a superior stakeholder experience, enterprises are embracing emerging technologies, along with new operating models and ways of working, to enable an iterative cycle that facilitates transformation at scale. In this viewpoint, we explore how RCM enterprises can embrace digital to deliver memorable experiences focused on human-centered design. Scope Industry: RCM Geography: global Contents In this viewpoint, we examine: The evolving experience landscape for RCM enterprises Experience design adoption across industries Benefits of experience design RCM enterprises’ adoption of next-generation operating models – the shift from customer experience to stakeholder experience The future of experience framework Membership(s) Digital Services Sourcing and Vendor Management