Give Feedback
Showing 662 results
  • NEW
    Viewpoint

    July 10, 2025
    The rapid rise of generative AI has led to a global infrastructure transformation, accelerating demand for high-performance computing and next-generation data centers. As enterprises and governments invest in sovereign compute capabilities, India is emerging as a key player due to its expanding digital economy, progressive policy environment, and growing hyperscaler activity. This report explores how India’s data center ecosystem is evolving, from concentrated tier-1 city hubs to a more distributed, regionally balanced model aligned with AI demands. However, not all regions are equally equipped to support dense, latency-sensitive AI workloads. Power availability, network infrastructure, land access, and environmental resilience vary widely across cities. To evaluate these differences, Everest Group introduces the CALIBER-DC framework, a comprehensive model that assesses regional data center readiness across key dimensions. This Viewpoint offers strategic insights for infrastructure developers, policymakers, and enterprises seeking to scale AI infrastructure in India.
  • NEW
    Viewpoint

    July 09, 2025
    Generative AI has moved from an experimental tool to a core enterprise engine, unlocking business value across the entire IT stack. Yet every new parameter-rich model brings a heavy sustainability price tag: soaring electricity draw, intensified cooling loads, and water usage that stretches local resources. The very clouds that promise digital transformation risk casting a shadow over global net-zero goals. In this Viewpoint, Everest Group unpacks the contradiction. We trace how exponential AI workloads are stress-testing hyperscalers’ original green growth pledges, such as 100 percent renewable energy, water-positive campuses, circular hardware, placing these commitments at a pivotal phase of execution and accountability. Beyond this, this Viewpoint focuses on future opportunities. Hyperscalers, based on their scale and influence, hold immense power to reset ambitions and raise the bar for sustainable growth. We examine how hyperscalers are already investing in next-generation technologies that can improve energy and resource efficiency, as well as how they can do more in the future. Ultimately, this Viewpoint offers a forward-thinking playbook for technology providers and enterprises navigating the intersection of AI and sustainability. By turning intent into impact, hyperscalers, their ecosystems, and enterprises can work together to drive responsible innovation that not only meets the moment but defines the next era of cloud leadership.
  • NEW
    Viewpoint

    July 07, 2025
    After months of speculation, Capgemini announced that it has entered into an agreement to  acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay  $76.50 per share, representing a 17% premium over WNS’s closing share price on Friday, July  4, 2025.    This Everest Group viewpoint highlights the key positives of the Capgemini–WNS combination,  particularly in terms of complementarity across industry verticals, geographies, and service  offerings, as well as enhanced business scalability. These benefits are expected to bolster the  combined entity’s competitive positioning against other leading broad-based IT-BPS providers.  The analysis also sheds light on potential challenges beyond integration, including timing,  cultural alignment, and value premium justification. Finally, it explores the implications for  enterprise clients, both existing and prospective, as well as the broader impact on the IT-BPS  industry. 
  • NEW
    Viewpoint

    July 07, 2025
    In today’s volatile and growth-focused economic landscape, with increasing stakeholder expectations, traditional Financial Planning and Analysis (FP&A) systems are no longer sufficient. These systems are often static, rely on manual data consolidation, and offer siloed reporting, making them unable to keep pace with modern enterprises’ dynamic needs. Finance leaders are now expected not only to interpret historical performance but also to steer business strategy in real-time. Systems of Execution (SoE) are autonomous, decision-executing enterprise platforms that close the gap between insight and action. Unlike traditional systems of record or engagement, SoE unify real-time data integration, AI-orchestrated decision-making, and autonomous execution to equip FP&A teams with continuous, adaptive planning capabilities. These platforms enable enterprises to respond proactively to external shocks, dynamically model business scenarios, and align finance operations with enterprise-wide strategic objectives.
  • Viewpoint

    June 30, 2025
    Telecom operators face rising complexities from large-scale, always-on networks, rapid 5G expansion, hybrid infrastructures, and increasing customer expectations for zero downtime. Traditional tools such as ticketing and network management systems and siloed dashboards, while providing visibility, lag in agility and autonomy. This leads to frequent manual escalations, monitoring silos, and slower incident response, making this approach increasingly unsustainable over time. Systems of Execution (SoE) offer a powerful shift by autonomously detecting issues, making decisions, and acting in real time. For telecom, this translates to intelligent anomaly detection, predictive maintenance, and self-healing networks, bringing a proactive approach to operations. By fusing AI-driven diagnostics, dynamic orchestration, and automation across the network, SoE minimize downtime, speed up resolution, and improve resource use. The payoff: stronger SLA performance, lower costs, and higher customer satisfaction. This Viewpoint unpacks how SoE are revolutionizing telecom operations, highlighting their unique architecture and value. It also provides a practical adoption roadmap for CIOs to drive transformation at scale.
  • Viewpoint

    June 30, 2025
    Impact sourcing steers formal employment toward those historically left on the sidelines, melding social equity with enterprise performance. Yet this model’s success depends massively on a steady supply of job-ready talent. Consequently, training institutions – from government academies and CSR cohorts to vocational colleges and digital learning platforms – have shifted from the margins to becoming central to the ecosystem, translating inclusive intent into market-validated capabilities.  Across this ecosystem, demand for adaptive skills is sparking inventive pedagogy. Programs now blend online scalability with in-person mentorship, compress months of theory into high-intensity bootcamps, and embed continuous upskilling into earn-and-learn pathways, ensuring income does not pause while skills evolve. Meanwhile, widespread connectivity, cross-sector partnerships, and analytics that tether training inputs to workplace outcomes are turning previously distant communities into reliable talent reservoirs.  The Viewpoint traces this terrain – exploring institution archetypes, demand drivers, delivery logics, curriculum strategies, inclusion mechanisms, and the enabling technologies and partnerships that bind them together. It brings together high-level analysis and practical frameworks to help stakeholders navigate complexity and unlock value across the impact sourcing landscape. 
  • Viewpoint

    June 30, 2025
    Enterprises are shifting from traditional project-based models to product-aligned operating models that enable speed, agility, and better alignment with customer value. This shift demands more than structural adjustments; it requires a fundamental redesign of how organizations operate across teams, processes, talent, and technology. This Everest Group Viewpoint introduces the Reinvent, Redefine, Reshape, and Reimagine 4R framework to guide enterprise-wide transformation: Reinvent organizational design to enable cross-functional, outcome-driven teams Redefine processes for iterative, value-centric delivery Reshape talent through competency-based, product-oriented roles Reimagine technology as a scalable, modular platform that powers rapid innovation This report outlines how organizations can dismantle silos, streamline governance, and empower teams with the autonomy and tools needed to deliver sustained business impact. It addresses common roadblocks, such as legacy systems, fragmented accountability, and skill mismatches, while offering ways to achieve measurable improvements in time-to-market, operational efficiency, and stakeholder satisfaction. The report is a pragmatic guide for business and technology leaders seeking to modernize operating models and build resilient, product-driven enterprises.
  • Viewpoint

    June 30, 2025
    Integrated services is a unified approach to sales services, trust and safety, and CXM across functions and channels, creating a cohesive, high-performing customer ecosystem. This approach promotes collaboration, encourages data sharing, breaks down silos, and improves both decision-making and customer experiences. By fostering synergies throughout the customer journey, integrated services enable cross-team collaboration during both pre- and post-sales phases. This allows enterprises to build meaningful relationships, uncover hidden insights, and exceed customer expectations, all of which are vital components for sustained success. In today’s fast-paced and competitive digital marketplace, meeting rising customer expectations is essential to staying relevant. Integrated services facilitate this shift by anticipating customer needs, uncovering new sales opportunities, and cultivating trust and loyalty.  This Viewpoint explores an integrated framework’s components and benefits, discusses key opportunities for synergies across services, and examines providers’ role in driving enterprise adoption. It emphasizes integrated services’ importance in enabling enterprises to continuously innovate, adapt to new trends, and capitalize on emerging opportunities, ensuring they remain relevant and resilient in an ever-evolving market. 
  • FEATURED
    Viewpoint

    June 27, 2025
    Gen AI is transforming how SOCs detect, respond to, and manage cyber threats. It enables automating repetitive tasks such as log analysis, alert triage, and incident investigation – freeing analysts to focus on strategic threat hunting and decision-making. Integrated effectively, gen AI enhances operational efficiency, reduces mean time to respond, and supports real-time risk profiling. This Viewpoint explores how gen AI fits across SOC architecture layers – from data collection and processing to analytics and incident response. It highlights real-world use cases, including AI-generated threat summaries, vulnerability detection through SAST/SCA automation, and intelligent response orchestration. Gen AI is also essential in workforce development, helping junior analysts upskill through guided workflows and natural language-based interfaces. While the benefits are compelling, organizations must navigate risks such as rising implementation costs, expanded attack surfaces, governance complexities, and the potential erosion of analyst skill development. Planning, budgeting, and responsibly integrating gen AI are key to realizing its full value. A structured SMART-G framework defined in this Viewpoint can guide enterprises through strategic alignment, infrastructure readiness, model optimization, workforce training, and governance. The result is a future-ready SOC – resilient, scalable, and built for a rapidly evolving threat landscape.
  • Viewpoint

    June 27, 2025
    As enterprise technology ecosystems grow increasingly complex and fragmented, legacy SIAM models are reaching their limits. The traditional SIAM function – often reactive, siloed, and under-tooled – has struggled to keep pace with the demands of multi-provider orchestration and evolving business needs. With 40% of enterprises planning significant changes to their provider mix, the need for a more intelligent, scalable, and execution-oriented SIAM model has become urgent. This report introduces Systems of Execution (SoE) as a next-generation paradigm to transform how SIAM is structured and delivered. SoE bring together automation, observability, and AI-powered agents to enable predictive service management, cross-provider coordination, and operational agility. It explores high-impact use cases, outlines a reference operating model, and provides an illustrative business case to showcase tangible benefits. The report also identifies common pitfalls, offers strategic imperatives for both enterprises and providers, and concludes with a CIO-ready checklist to guide SoE adoption and execution.