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  • Thematic Report

    July 04, 2025
    The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP providers, empowers providers with the intelligence they need to navigate this volatile environment. This report addresses five key questions that IT-BP providers struggle to answer: Where do I stand versus my competition in terms of growth and margins? How do the industry’s growth prospects look in the foreseeable future? Why? Which segments provide opportunities to grow faster than the industry? Why? How am I doing in these segments versus my competition? Am I dealing with the same forces that are impacting my competition’s margins?
  • Thematic Report

    July 01, 2025
    The global automotive industry is undergoing a profound structural transformation. Electrification, connected ecosystems, autonomous driving, and shared mobility are reshaping not just vehicles but also the underlying frameworks through which innovation is developed and delivered. Technology has become central to competitiveness, challenging traditional product development models through the rising need for software-first thinking, modularity, and digital continuity across the vehicle lifecycle. This transformation is taking place amid growing macroeconomic and geopolitical complexity. Inflation, interest rate hikes, and evolving trade policies are exerting cost pressures and creating operational uncertainty. Simultaneously, shifts in consumer demand, stricter environmental regulations, and competitive intensity are compelling automotive enterprises to rethink their focus on engineering investments. The focus is moving from mechanical systems to software-defined architectures due to the need for faster innovation, real-time features, and long-term platform flexibility. This report examines how leading automotive Original Equipment Manufacturers (OEMs) and tier-1 suppliers are realigning their R&D strategies in response. It examines the move toward centralized compute platforms, over-the-air update capabilities, embedded software ecosystems, and tier-0.5 supplier models. The report highlights the growing reliance on global capability centers as scalable hubs for software development, validation, and systems integration. Together, these shifts mark a decisive evolution in how automotive firms approach technology, talent, and transformation.
  • Thematic Report

    June 30, 2025
    The Global Capability Center (GCC) market continues to grow steadily at ~6% YoY, fueled by access to scalable talent, favorable cost structures, mature ecosystems, and low entry barriers. As GCCs evolve beyond traditional service delivery, they are increasingly becoming innovation, capability development, and enterprise transformation hubs. This shift presents a significant opportunity for providers. Enterprises are seeking end-to-end support across the GCC lifecycle. Providers are key in establishing GCCs through Build-Operate-Transfer (BOT), assisted/virtual, and joint venture models. Additionally, they enable access to talent through staff augmentation and managed services. There is strong momentum around GCC transformation, with providers helping to reimagine processes, technology, and functional operations. Strategic carve-outs and GCC acquisitions represent another area where providers are actively engaged. To capitalize on these opportunities, providers are increasingly aligning with client expectations across capabilities, commercials, culture, and compliance. In this report, we provide a comprehensive analysis of the offshore and nearshore GCC landscape and strategic implications for providers.
  • Thematic Report

    June 30, 2025
    Customer Experience (CX) has emerged as a key differentiator for insurers facing rising customer expectations, intensified competition from InsurTechs, and tighter regulatory scrutiny. To build lasting value and loyalty, leading insurers across both Life and Annuities (L&A) and Property and Casualty (P&C) lines are transforming their operations around personalized, empathetic, and seamlessly orchestrated customer journeys. By delivering consistent, emotionally intelligent, and real-time engagement across key touchpoints, such as onboarding, claims, renewals, and servicing, insurers are not only elevating satisfaction but also unlocking greater agility and long-term growth. This report outlines how insurers are embracing intelligent journey design, embedded AI, and digitally enabled BPS partnerships to elevate CX delivery. It details key transformation imperatives including agentic AI, outcome-linked service models, and front-to-back office integration.
  • Thematic Report

    June 27, 2025
    Rapid technology advances, regulatory shifts, and economic volatility are reshaping the BFSI industry. Trends such as AI adoption, rising cybersecurity needs, and sustainability focus are transforming workforce demands, creating new roles, phasing out legacy skills, and intensifying the race for digital and niche talent. Enterprises now face mounting pressure to attract, retain, and upskill a dynamic, diverse workforce amid growing talent shortages. Within the subsectors of banking, capital markets, insurance, and FinTech, digital agendas and regulatory demands are fueling distinct hiring challenges. Organizations are rethinking workforce models, balancing permanent and contingent talent, and adopting agile, skill-based hiring. Strategic outsourcing through Recruitment Process Outsourcing (RPO) and contingent workforce management is gaining traction, while employer branding and early talent initiatives are becoming essential in a competitive talent market. This report offers a global and country-level view of evolving BFSI talent trends, talent acquisition maturity, and strategic priorities. It provides actionable insights to help BFSI enterprises optimize talent acquisition through modular RPO, curated managed service providers, and AI-driven recruitment, enabling them to build agile, future-ready workforces aligned with the industry’s rapid transformation.
  • FEATURED
    Thematic Report

    June 27, 2025
    This report analyzes current trends and strategic approaches in Customer Experience Management (CXM) across global retail and Consumer Packaged Goods (CPG) and e-commerce industries. It highlights the growing significance of personalized, AI-driven, and omnichannel experiences that shifting consumer expectations and technology innovations shape. Additionally, the report examines the dynamics of outsourced CXM, regional adoption patterns, and implications of macroeconomic factors such as tariffs. It also identifies prominent CXM providers and assesses preparedness for generative AI adoption, delivering strategic guidance for enterprises and providers alike.
  • Thematic Report

    June 26, 2025
    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to grow. In response to this demand, a broad range of technology providers now offer CTDR platforms tailored to diverse enterprise needs. Additionally, managed service providers deliver threat detection and response services through third-party platforms, proprietary solutions, or a hybrid of both. Regardless of the delivery model, whether in-house, managed, or hybrid, CTDR platforms serve as the foundation for threat visibility, investigation, and response. In this report, we provide an in-depth evaluation of enterprises’ CTDR postures, challenges, and investment priorities, based on a survey of enterprise customers using leading CTDR platforms. We also highlight evolving expectations and adoption dynamics in the CTDR space. Additionally, this report evaluates customer satisfaction across eight distinct parameters for 12 leading CTDR platform providers and provides an overview of their solution portfolios, helping enterprises navigate the evolving threat landscape and make informed decisions.
  • Thematic Report

    June 25, 2025
    In 2024, software and internet companies faced a volatile landscape marked by persistent economic uncertainty, inflationary pressures, and an increasingly complex regulatory environment. Yet, amid these headwinds, firms remained committed to future-focused investments, particularly in generative AI, real-time data systems, cloud-native infrastructures, and secure platform engineering. The rise of multimodal AI, zero-trust architectures, and sustainable computing reflects the industry’s enduring emphasis on innovation and resilience. This report provides an in-depth analysis of Engineering Research and Development (ER&D) spending and outsourcing strategies among the top 100 global software and internet firms. It offers insights into how companies are allocating budgets, scaling innovation, and leveraging external partnerships to advance product and platform development. By examining trends across company size, geography, and key verticals, this research identifies strategic patterns in spend intensity, outsourcing behaviors, and modernization priorities. Additionally, it offers insights into future growth trajectories, emerging trends, and their strategic implications for providers, enabling them to navigate the shifting market landscape and seize new opportunities.
  • FEATURED
    Thematic Report

    June 24, 2025
    Scope All industries and geographies Contents This report examines: Key market trends in Q1 2025 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q2 2025 report The Market Vista Q2 2025 dashboard
  • Thematic Report

    June 12, 2025
    In an era of digital transformation and hybrid work, enterprise print environments remain fragmented, inefficient, and vulnerable. This Viewpoint presents a strategic roadmap to transform these outdated systems by adopting a Vendor-agnostic Print Platform (VAPP) – a unified, data-driven framework that integrates OEMs, MSPs, cloud management, and analytics to deliver seamless, scalable, and secure print operations. Enterprises and print service providers alike can leverage this report to transition from print as an operational cost center to a strategic differentiator delivering measurable business value. Scope All industries and geographies. Contents In this report, we examine: The current challenges in enterprise print – fragmentation, high costs, poor user experiences, and sustainability issues The VAPP framework, which redefines enterprise print by orchestrating the producer-consumer ecosystem with transparency, collaboration, and intelligence Strategic value drivers such as cost optimization, security assurance, sustainability, and employee-centric design Implementation enablers and best practices to ensure agile transformation, including strong governance, real-time analytics, and modular platform design