Give Feedback
Showing 969 results
  • NEW
    Thematic Report

    July 15, 2025
    Private Equity (PE) firms are navigating a shifting landscape marked by rising borrowing costs, regulatory pressures, and evolving limited partner expectations. In response, general partners are emphasizing creating operational value over traditional financial engineering. IT and BPS have become central to this strategy, enabling faster transformation, scalable operations, and enhanced reporting. The report highlights how PE firms are embedding digital, AI, ESG, and cloud capabilities across the investment life cycle, from diligence to exit, to accelerate returns and differentiate in a competitive fundraising environment. With deal execution slowing, creating value within portfolio companies has become a top priority. This report examines demand trends across sectors such as healthcare, SaaS, FinTech, and industrial technology, where digital readiness and regulatory momentum drive investments. It also outlines emerging PE models and offers practical guidance for providers to build scalable, outcome-linked solutions that align with PE firms’ unique strategies. Through sector-specific insights and a PE value impact framework, the report provides actionable strategies to navigate today’s complex market dynamics.
  • NEW
    Thematic Report

    July 15, 2025
    Europe’s digital and regulatory environment is reshaping how cloud services are consumed and governed. With growing geopolitical tensions, increasing data protection mandates, and rising concerns around foreign surveillance laws, the sovereign cloud has become central to enterprise and public sector digital strategies. This report examines the sovereign cloud market in Europe through strategic, regulatory, and operational lenses. It outlines the drivers pushing sovereignty from compliance to a digital architecture priority, including the importance of AI and data security, jurisdictional clarity, and operational autonomy. The report introduces a detailed sovereignty framework across data, operational, and technical dimensions and evaluates three dominant delivery models: hyperscaler-led, datacenter-led, and national sovereign platforms. It highlights enterprise experience gaps, outlines enterprise-grade sovereignty, and shares implications for enterprises, service providers, and technology providers shaping Europe’s digital sovereignty future.
  • NEW
    Thematic Report

    July 14, 2025
    Agentic AI is an evolved form of artificial intelligence that enables autonomous agents to set goals, make decisions, and take adaptive actions independently. These agents can decompose complex workflows into manageable subtasks, align their actions with defined objectives, and execute processes with minimal human oversight. By combining real-time reasoning, contextual memory, and the ability to interact with diverse enterprise systems, agentic AI allows for truly end-to-end, goal-driven automation. This new paradigm surpasses the capabilities of traditional intelligent automation and generative AI by enabling autonomous, context-aware systems that have the potential to make processes more time-efficient and less dependent on humans. As a result, agentic AI is rapidly gaining traction across industries and business functions. In this report, we examine the global agentic AI market, including the evolution of agentic automation, market characteristics, and the adoption landscape segmented by geography, industry, buyer size, and business process. We evaluate key solution characteristics such as training and support, partner ecosystems, deployment models, and commercial models. Additionally, we analyze the competitive landscape along with exploring emerging technology trends shaping the agentic ecosystem, such as large action models, model context protocol, agent-to-agent communication, and neuro-symbolic programming.
  • Thematic Report

    July 04, 2025
    The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP providers, empowers providers with the intelligence they need to navigate this volatile environment. This report addresses five key questions that IT-BP providers struggle to answer: Where do I stand versus my competition in terms of growth and margins? How do the industry’s growth prospects look in the foreseeable future? Why? Which segments provide opportunities to grow faster than the industry? Why? How am I doing in these segments versus my competition? Am I dealing with the same forces that are impacting my competition’s margins?
  • Thematic Report

    July 01, 2025
    The global automotive industry is undergoing a profound structural transformation. Electrification, connected ecosystems, autonomous driving, and shared mobility are reshaping not just vehicles but also the underlying frameworks through which innovation is developed and delivered. Technology has become central to competitiveness, challenging traditional product development models through the rising need for software-first thinking, modularity, and digital continuity across the vehicle lifecycle. This transformation is taking place amid growing macroeconomic and geopolitical complexity. Inflation, interest rate hikes, and evolving trade policies are exerting cost pressures and creating operational uncertainty. Simultaneously, shifts in consumer demand, stricter environmental regulations, and competitive intensity are compelling automotive enterprises to rethink their focus on engineering investments. The focus is moving from mechanical systems to software-defined architectures due to the need for faster innovation, real-time features, and long-term platform flexibility. This report examines how leading automotive Original Equipment Manufacturers (OEMs) and tier-1 suppliers are realigning their R&D strategies in response. It examines the move toward centralized compute platforms, over-the-air update capabilities, embedded software ecosystems, and tier-0.5 supplier models. The report highlights the growing reliance on global capability centers as scalable hubs for software development, validation, and systems integration. Together, these shifts mark a decisive evolution in how automotive firms approach technology, talent, and transformation.
  • Thematic Report

    June 30, 2025
    The Global Capability Center (GCC) market continues to grow steadily at ~6% YoY, fueled by access to scalable talent, favorable cost structures, mature ecosystems, and low entry barriers. As GCCs evolve beyond traditional service delivery, they are increasingly becoming innovation, capability development, and enterprise transformation hubs. This shift presents a significant opportunity for providers. Enterprises are seeking end-to-end support across the GCC lifecycle. Providers are key in establishing GCCs through Build-Operate-Transfer (BOT), assisted/virtual, and joint venture models. Additionally, they enable access to talent through staff augmentation and managed services. There is strong momentum around GCC transformation, with providers helping to reimagine processes, technology, and functional operations. Strategic carve-outs and GCC acquisitions represent another area where providers are actively engaged. To capitalize on these opportunities, providers are increasingly aligning with client expectations across capabilities, commercials, culture, and compliance. In this report, we provide a comprehensive analysis of the offshore and nearshore GCC landscape and strategic implications for providers.
  • Thematic Report

    June 30, 2025
    Customer Experience (CX) has emerged as a key differentiator for insurers facing rising customer expectations, intensified competition from InsurTechs, and tighter regulatory scrutiny. To build lasting value and loyalty, leading insurers across both Life and Annuities (L&A) and Property and Casualty (P&C) lines are transforming their operations around personalized, empathetic, and seamlessly orchestrated customer journeys. By delivering consistent, emotionally intelligent, and real-time engagement across key touchpoints, such as onboarding, claims, renewals, and servicing, insurers are not only elevating satisfaction but also unlocking greater agility and long-term growth. This report outlines how insurers are embracing intelligent journey design, embedded AI, and digitally enabled BPS partnerships to elevate CX delivery. It details key transformation imperatives including agentic AI, outcome-linked service models, and front-to-back office integration.
  • Thematic Report

    June 27, 2025
    Rapid technology advances, regulatory shifts, and economic volatility are reshaping the BFSI industry. Trends such as AI adoption, rising cybersecurity needs, and sustainability focus are transforming workforce demands, creating new roles, phasing out legacy skills, and intensifying the race for digital and niche talent. Enterprises now face mounting pressure to attract, retain, and upskill a dynamic, diverse workforce amid growing talent shortages. Within the subsectors of banking, capital markets, insurance, and FinTech, digital agendas and regulatory demands are fueling distinct hiring challenges. Organizations are rethinking workforce models, balancing permanent and contingent talent, and adopting agile, skill-based hiring. Strategic outsourcing through Recruitment Process Outsourcing (RPO) and contingent workforce management is gaining traction, while employer branding and early talent initiatives are becoming essential in a competitive talent market. This report offers a global and country-level view of evolving BFSI talent trends, talent acquisition maturity, and strategic priorities. It provides actionable insights to help BFSI enterprises optimize talent acquisition through modular RPO, curated managed service providers, and AI-driven recruitment, enabling them to build agile, future-ready workforces aligned with the industry’s rapid transformation.
  • FEATURED
    Thematic Report

    June 27, 2025
    This report analyzes current trends and strategic approaches in Customer Experience Management (CXM) across global retail and Consumer Packaged Goods (CPG) and e-commerce industries. It highlights the growing significance of personalized, AI-driven, and omnichannel experiences that shifting consumer expectations and technology innovations shape. Additionally, the report examines the dynamics of outsourced CXM, regional adoption patterns, and implications of macroeconomic factors such as tariffs. It also identifies prominent CXM providers and assesses preparedness for generative AI adoption, delivering strategic guidance for enterprises and providers alike.
  • Thematic Report

    June 26, 2025
    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to grow. In response to this demand, a broad range of technology providers now offer CTDR platforms tailored to diverse enterprise needs. Additionally, managed service providers deliver threat detection and response services through third-party platforms, proprietary solutions, or a hybrid of both. Regardless of the delivery model, whether in-house, managed, or hybrid, CTDR platforms serve as the foundation for threat visibility, investigation, and response. In this report, we provide an in-depth evaluation of enterprises’ CTDR postures, challenges, and investment priorities, based on a survey of enterprise customers using leading CTDR platforms. We also highlight evolving expectations and adoption dynamics in the CTDR space. Additionally, this report evaluates customer satisfaction across eight distinct parameters for 12 leading CTDR platform providers and provides an overview of their solution portfolios, helping enterprises navigate the evolving threat landscape and make informed decisions.