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  • State of the Market

    July 02, 2025
    Rapidly aging population, persistent economic volatility, and rising personalization and digital transformation expectations are revolutionizing the North American annuities industry. Amid record-high annuity sales and regulatory momentum, enterprises are investing heavily in modernization, customer engagement, and strategic technology adoption to stay competitive. This report offers a comprehensive view of the evolving annuity market landscape through 2027, grounded in macroeconomic trends, product design shifts, and emerging digital capabilities. We explore how demographic forces such as Peak 65 and increased pension risk transfer activity are driving long-term growth while intensifying the need for innovation and scale. With increasing product complexities, the demand for modular platforms, data integration, AI-driven personalization, and embedded annuity solutions is rising. The convergence of annuities with retirement plans and wealth management platforms is blurring traditional boundaries, ushering in a new era of embedded, outcome-based offerings tailored to diverse personas. This report provides strategic insights into how carriers are modernizing their operations, digitizing distribution, and aligning IT investments with measurable business outcomes. It also highlights how private equity-backed players, advisory channels, and technology providers are reshaping the competitive landscape with flexible platforms and intelligent servicing models.
  • State of the Market

    June 30, 2025
    The semiconductor industry remains the backbone of digital innovation, from AI and cloud computing to autonomous vehicles and next-generation mobility. After a volatile 2023, the industry rebounded selectively in 2024 with strong growth in high-performance computing, AI accelerators, and advanced-node foundry services. However, this growth is uneven. While global leaders surged with cutting-edge R&D and close ties to hyperscalers, others struggled with legacy demand and geopolitical restrictions. Amid these shifts, the engineering segment of the semiconductor value chain is transforming. Generative AI, chiplet architecture, photonic-electronic co-design, and heterogeneous integration are rethinking their design and manufacturing strategies. Simultaneously, automotive and consumer Original Equipment Makers (OEMs) are increasing their internal silicon initiatives. Additionally, Global Capability Centers (GCCs) have emerged as pivotal hubs to scale innovation, access talent, and mitigate supply risks. This report serves as a comprehensive guide for stakeholders navigating the evolving semiconductor landscape. It offers a data-driven analysis of market dynamics, engineering outsourcing trends, provider positioning, and strategic imperatives for enterprises and suppliers.
  • State of the Market

    June 30, 2025
    In today’s dynamic healthcare landscape, Patient and Member Engagement (PME) has become a strategic imperative for healthcare enterprises and service and platform providers. Historically overlooked and limited to administrative touchpoints, PME has evolved into a mission-critical function that impacts patient/member satisfaction and business outcomes, such as retention, medication adherence, care outcomes, and cost improvements. Rising expectations, omnichannel demand, regulatory pressures, and advanced technology have accelerated the transition toward seamless, intelligent, and personalized engagement across the care journey.  In this report, we analyze the PME’s evolving role in healthcare and its significance in driving better outcomes. The report assesses key adoption trends, identifies technology and organizational accelerators, and highlights the barriers that limit PME’s scaling across the industry. Focusing on real-world enterprise priorities, the report outlines how healthcare organizations are using gen AI, predictive analytics, and agentic AI to enable self-service, deliver personalized communication, and proactively retain members and patients.  Additionally, the report examines the emergence of Systems of Execution (SoE) and their potential to unify data, drive AI-led engagement, and convert insights into real-time execution across touchpoints. It also provides sourcing guidance and strategic recommendations for payers and providers, emphasizing the need for a PME lead to drive enterprise alignment and measure experience success. 
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    State of the Market

    June 30, 2025
    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global services delivery revenue in 2022. Growth slowed further in 2023, with revenue rising by only 3-5%. Moreover, the global services market saw a marginal increase in headcount in 2024, with roughly 200,000 FTEs added to the workforce across regions. In this Global Locations State of the Market Report 2025, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report in this analysis examines global locations and the center landscape, adoption trends from 2024, and leaders’ priorities for building a successful location mix in 2025. The report also analyzes headcount and revenue growth trends in the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services.
  • State of the Market

    June 27, 2025
    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers are increasingly offering low-/no-code capabilities to enable citizen developers to build document intake and processing workflows. Providers are also integrating IDP with large language models and agentic AI capabilities to improve extraction accuracy, enhance context understanding, and enable end-to-end document processing. IDP adoption helps enterprises save costs, improve workforce productivity, and improve employee and customer experiences. In this report, we examine the IDP market, including buyers, software providers, and third-party enablers (providers and system integrators). The report also analyzes market size and adoption trends, buyer satisfaction, product capabilities and trends, solution characteristics, provider landscape, IDP adoption challenges, and outlook for 2025-26. It also offers insights into the Banking and Financial Services (BFS)-specific IDP market, covering key use cases, capabilities, and trends.
  • State of the Market

    June 27, 2025
    The Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) – State of the Market 2025 report comprehensively examines how RCPG enterprises are reimagining their supply chains amid digital disruption, shifting consumer expectations, and geopolitical pressures. The study highlights how providers are integrating IT and business process services with AI, analytics, and automation to drive visibility, inventory optimization, and last-mile delivery. Key insights include: Market size and growth trends across geographies, buyer segments, and service areas Shifts toward integrated IT-BP engagements and agile, tech-driven deal models Strategic priorities such as ESG compliance, AI-enabled forecasting, and supply chain as-a-service Changing commercial models, talent strategies, and delivery footprints The report also explores provider investments, partner ecosystems, and implications for both enterprises and providers, offering strategic guidance to build future-ready, resilient supply chains.
  • State of the Market

    June 25, 2025
    The alternative assets industry is significantly transforming as enterprises face mounting pressures from exponential Assets Under Management (AUM) growth, heightened regulatory scrutiny, and increasing operational complexities. With global alternatives on track to surpass US$30 trillion in AUM by 2030, asset managers must upgrade their legacy infrastructure to support modular, cloud-native platforms capable of delivering near-instant reporting, ESG transparency, and digital fund distribution. Regulatory developments, such as the SEC’s 2025 private fund rules and Europe’s AIFMD II, are catalyzing this shift, enforcing tighter requirements around liquidity, performance disclosure, and investor protection. This report provides a comprehensive view of how alternative asset firms – alongside fund administrators, custodians, brokers, and Global System Integrators (GSIs) – are reshaping their IT strategies. Key themes include the adoption of AI-powered NAV and fee engines, real-time data fabrics, RegTech rule engines, and tokenization-ready fund structures. The study explores technology priorities across asset classes such as private equity, hedge funds, real estate, infrastructure, and private credit, highlighting use cases from algorithmic trading to ESG-led carbon dashboards. It also maps strategic actions for stakeholders seeking to capture demand from wealth channels and improve agility across investment and compliance functions. The report offers a detailed roadmap for technology modernization and ecosystem collaboration to ensure long-term competitiveness in a rapidly evolving market.
  • State of the Market

    June 13, 2025
    Sustainability has evolved from a corporate aspiration into a business-critical mandate, and technology-enabled services are emerging as vital tools in accelerating enterprise sustainability efforts. This report presents a structured, in-depth view of the sustainability enablement technology services landscape, analyzing how enterprises are progressing toward net-zero goals, the forces shaping demand, and how providers are responding. The report examines key drivers and inhibitors influencing sustainability investments, provides a detailed overview of adoption trends across industries and regions, and maps the maturity of enterprise sustainability initiatives. It also highlights emerging themes, such as sustainable IT, climate finance, and sustainability-as-a-service, that are poised to shape the market over the next two years. Through focused supplier-side analysis, the report outlines how providers are developing capabilities, prioritizing use cases, and building ecosystems to support enterprise needs. This research is intended to support stakeholders across the sustainability technology ecosystem – including enterprise buyers, providers, and partners – in understanding the market’s evolution, aligning on key priorities, and identifying emerging opportunities. Scope All industries and geographies Contents In this report, we examine: Enterprise progress toward net-zero goals Market drivers, barriers, and demand trends Adoption maturity across industries and regions Provider strategies and capability development Memberships Sustainability Technology and Services Sourcing and Vendor Management
  • State of the Market

    June 11, 2025
    Life and Annuities (L&A) carriers are navigating a complex landscape shaped by changing demographics, evolving customer expectations, and mounting regulatory and cost pressures. This report presents a comprehensive view of how carriers are responding by investing in product and process innovation, digital modernization, and strategic outsourcing. Key focus areas include group benefits, annuities, and retirement insurance segments, where demand is rising due to workforce trends and interest rate shifts. Carriers are adopting AI and generative AI to improve underwriting, personalize services, and reduce cycle times, while also redesigning benefits to support wellness and workforce retention. The report explores how sourcing strategies are evolving, with carriers favoring flexible engagement models such as BPaaS and platform-based deals. Increased outsourcing to manage closed blocks and support transformation initiatives across group L&A products is driving growth. Regional outlooks emphasize market maturity in North America, regulatory innovation in the UK/EU, and expanding demand in APAC. With technology at the core of customer experience and compliance, carriers are seeking providers that can deliver both domain expertise and next-generation capabilities. Scope Geography: global Industry: L&A insurance Business Process Services (BPS) market Service: BPS Contents The report outlines: Broader L&A insurance market trends and growth segment Enterprise priorities, sourcing strategies, and outsourcing models Group life insurance innovation and convergence with wellness benefits Provider performance and buyer expectations L&A insurance BPS market dynamics, deal characteristics, and regional adoption patterns
  • State of the Market

    June 06, 2025
    Banks are navigating a complex environment of revenue pressures, cost challenges, and rising regulatory and security demands. Despite a slowdown in growth, they remain committed to targeted IT investments in customer experience, AI, cybersecurity, cloud, and modernization to enhance efficiency, resilience, and competitiveness. This report examines how enterprise technology priorities are shifting across key Lines of Business (LoBs) – retail banking, commercial banking, payments, and lending – with a growing focus on AI-led transformation, digital workflows, and automation. It also explores regional developments, particularly in Europe and the UK&I, where PSD3, ESG mandates, and real-time payments are reshaping the banking technology agenda. Cybersecurity is gaining further prominence as banks move away from fragmented controls toward more integrated and scalable security strategies. At the same time, core and horizontal technology providers are enabling platform-driven modernization and process transformation. These shifts are mandating providers to align their capabilities with evolving enterprise priorities, including domain-specific innovation, regulatory alignment, and outcome-based delivery. While outsourcing softened in 2023-24, the report outlines how a cautious recovery is expected in 2025 as banks reassess sourcing models to support long-term transformation goals. Scope Geography: global Industry: banking and financial services Contents In this report, we examine: Evolving enterprise technology priorities and spend areas Regional trends in the UK&I and Europe regions Themes driving growth opportunities across banking LoBs Customer experience as a core digital transformation priority Increasing AI adoption across banking value chains Strengthening data security amid rising digital fraud Technology providers’ role in enabling modernization