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    PEAK Matrix®

    July 10, 2025
    The US industrial staffing and strategic solutions market slowed down in 2024 due to persistent economic headwinds, including inventory destocking, elevated interest rates, and a cooling manufacturing PMI. Recent labor regulation changes have added operational complexities for providers managing shift-based workforces. Although market demand remained below pre-2022 levels, the pace of decline moderated compared to 2023, indicating early signs of stabilization. Labor shortages, especially in skilled trades, continued to pose fulfillment challenges. However, resilient sectors such as aerospace and defense, semiconductors, infrastructure, logistics, and food processing sustained hiring needs. High-performing providers prioritized these segments while investing in digital staffing platforms, upskilling and safety programs, and outcome-based delivery models such as onsite and cost-per-unit solutions. This report explores the industrial contingent staffing provider landscape in the US and its market impact in 2024. It provides the market’s overview and analyzes how different industrial contingent talent and strategic solutions providers differentiate based on the Everest Group PEAK Matrix® evaluation.
  • PEAK Matrix®

    June 30, 2025
    Retail enterprises are struggling with rapidly shifting consumer expectations, technology-led disruptions, and persistent economic pressures. As they seek to balance growth with profitability, many are increasing investments in digital technologies and seeking partners with deep industry expertise and engineering-led capabilities. Retailers are prioritizing unified commerce, real-time analytics, and experience-led transformation, where providers are vital in enabling agility and resilience. In this report, we analyze how 33 leading retail service providers respond to evolving enterprise needs through vertically integrated offerings, IP-led solutions, and ecosystem-based delivery models. The report highlights how providers are helping clients modernize core systems, build data-driven supply chains, and adopt gen AI, cloud, and automation at scale.
  • PEAK Matrix®

    June 27, 2025
    As enterprise IT ecosystems grow more complex with hybrid environments, expanding threat surfaces, and an urgent need for faster threat response, organizations are partnering with specialist Managed Detection and Response (MDR) providers for highly tuned and expert-led cybersecurity services. These specialists are becoming vital partners in enabling 24×7 monitoring, rapid containment, and advanced threat detection across endpoints, cloud, and operational technology. Specialist MDR providers offer identity-aware threat detection, curated threat intelligence, and fully integrated remediation support, often tailored to lean security teams. The emphasis is on deployment agility, customized detection pipelines, and seamless scalability, coupled with investments in automation, unified telemetry, and co-innovation partnerships. In this report, Everest Group analyzes eight MDR providers featured on the Managed Detection and Response (MDR) Services Specialists PEAK Matrix® Assessment 2025. The report is designed to offer enterprises an informed lens to evaluate MDR specialist partners and equip providers with a benchmarking tool to examine their relative market positioning and investment priorities.
  • PEAK Matrix®

    June 25, 2025
    VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates. Additionally, they are enhancing their VMS solutions’ UI/UX, services procurement, total talent solutions, integration capabilities, and AI integration. In this report, we use Everest Group’s proprietary PEAK Matrix® framework to evaluate 25 VMS providers’ capabilities across two key dimensions – market impact and vision and capability. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.
  • PEAK Matrix®

    June 24, 2025
    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Heightened expectations for automation, predictive analytics, and experience-centric service delivery are expanding the addressable market for focused ITSM specialists. These providers stand out through strong vendor partnerships, platform-agnostic consulting, and proprietary accelerators that shorten transformation timelines. Boutique players differentiate themselves with deep ITSM talent pools, neutral consulting stances, and early adoption of generative AI, AIOps, and hyperautomation across ITSM workflows. Their flexible engagement models, ranging from rapid implementations and modular services to adaptive operations, deliver the agility and measurable RoI today’s enterprises require. The 2025 PEAK Matrix® assessment profiles these 10 specialists, highlighting strengths, limitations, and sourcing considerations to guide buyer selection while enabling providers to benchmark performance.
  • PEAK Matrix®

    June 16, 2025
    A Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas. It is one of the fastest-growing markets in the intelligent automation space. To support enterprise objectives, technology providers are upgrading their process mining product capabilities. While providers continue to invest steadily in generative AI-based enhancements, some of them have also started exploring agentic AI capabilities. In this report, we assess 23 process mining technology providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. The research will help buyers select the best-fit provider for their requirements, while providers will be able to benchmark themselves against their competition. Scope 
All industries and geographies Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing, or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents 
In this report, we: Position the providers on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants Offer an overview of process intelligence products Examine the process mining technology provider market’s competitive landscape Evaluate key process mining technology trends Assess providers’ key strengths and limitations
  • PEAK Matrix®

    June 09, 2025
    The life sciences industry is undergoing rapid digital transformation, fueled by the need for greater agility, regulatory compliance, and patient-centric operations. Enterprise platforms such as SAP, Oracle, and Salesforce have evolved from back-end systems of record to strategic innovation enablers, powering R&D, strengthening supply chains, and enhancing commercial effectiveness. However, challenges remain, as many organizations still operate fragmented legacy systems, struggle with complex migrations, and navigate the trade-offs between global standardization and local compliance. To address these needs, providers are investing in industry-specific accelerators, compliance-ready architectures, and intelligent automation capabilities. They are strengthening their expertise across SAP, Oracle, and Salesforce platforms, while also expanding AI/ML offerings to drive more proactive, insights-led operations. In this report, we assess 20 life sciences enterprise platform providers and position them on Everest Group’s PEAK Matrix®, a composite index of distinct metrics related to the providers’ capabilities and market impact. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performances against each other. Scope Industry: life sciences Geography: global Services: life sciences enterprise platform services Contents In this report, we examine: The provider landscape for life sciences enterprise platform services Life sciences enterprise platform providers on several capabilities and market success-related dimensions
  • PEAK Matrix®

    June 09, 2025
    The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services and stepped up by providing tailored and customized services to address the need for greater agility. They also invested in technology advances to support their clients in emerging needs for skills-based recruitment and generative AI. Consulting and value-added services gained utmost importance as buyers looked to their RPO providers to help them navigate the volatile environment through strategic workforce planning, upskilling/reskilling, skills advisory, and graduate and early careers hiring. In this report, we examine the RPO provider landscape and assess 31 providers featured in Everest Group’s Recruitment Process Outsourcing (RPO) PEAK Matrix® Assessment 2025 – Global. Additionally, the report provides an overview of the market and analyzes providers’ differentiation areas. The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their peers. Scope All industries and geographies This report includes third-party RPO deals, excluding shared services or global business services This report examines over 6,700 multi-process RPO deals as of 2024, each involving a minimum of two recruitment processes Contents In this report, we: Examine the RPO providers’ landscape Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess providers’ overall RPO capabilities across market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy
  • PEAK Matrix®

    June 09, 2025
    As enterprises navigate application modernization to drive agility, resilience, and business alignment, they face a key hurdle: a scarcity of talent with niche skills. Capabilities in areas such as cloud-native development, low-code platforms, microservices, DevOps, and legacy application modernization are high in demand but short in supply. Rising attrition, wage inflation, and the rapid obsolescence of technical skills further intensify this talent gap, creating significant execution risks for large-scale transformation programs. In response, organizations are increasingly seeking IT providers with mature and forward-looking talent development strategies tailored to application services’ evolving needs. Providers are making proactive investments to build future-ready talent pipelines by combining traditional learning approaches, digital platforms, and hands-on training. In line with future-of-work principles, many are embedding AI readiness into their workforce strategies, ensuring teams are equipped to work alongside intelligent tools and automation. At the same time, they are focusing on integrating Gen Z talent by reshaping workplace culture, communication, and learning experiences to align with their digital-native expectations. To sustain long-term capability, providers are also enhancing employee engagement and retention through personalized career paths, continuous learning opportunities, and inclusive, purpose-driven work environments. In this report, we assess 29 IT service providers featured on the Talent Readiness for Next-generation Application Services PEAK Matrix®. The research will help buyers select the right-fit application service provider for their needs, while application service providers will be able to benchmark themselves against each other. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading application service providers, client reference checks, and an ongoing analysis of the application services market Contents In this report, we evaluate: 29 application service providers featured on Everest Group’s Talent Readiness for Next-generation Application Services PEAK Matrix® The characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective Providers’ key strengths and limitations
  • PEAK Matrix®

    June 05, 2025
    Increasing demand for integrated benefits platforms, rising employer expectations, and a heightened focus on operational efficiency are rapidly transforming the North American Life and Annuity (L&A) insurance industry. As insurers modernize their core legacy systems, cloud-native Policy Administration Systems, AI-driven automation, and low-/no-code development platforms have become essential business transformation enablers. To support evolving workplace benefits models, platform providers are delivering API-driven, SaaS-based ecosystems with embedded compliance, modular integration, and real-time analytics. Simultaneously, the rise of voluntary benefits and supplemental health products is driving insurers and niche insurance providers to introduce differentiated offerings tailored to diverse workforce needs, further intensifying the demand for flexible, configurable solutions. Several providers are also leveraging TPA and hybrid SaaS models to offer seamless claims processing, provider administration, and multi-line support. This report comprehensively assesses 15 leading core technology providers featured on Everest Group’s Group Life Insurance and Benefits Core Technology Products PEAK Matrix® Assessment 2025. Based on our annual RFI process, client feedback, and ongoing market research, it evaluates leading providers’ capabilities in enabling digital-first insurance operations. The assessment focuses on their abilities to deliver scalable cloud architectures, AI-powered solutions, stakeholder experience initiatives, and seamless integration across the insurance technology ecosystem. Scope Industry: L&A insurance Geography: North America Contents In this report, we assess: 15 group life insurance and benefits insurance core technology providers on Everest Group’s Group Life Insurance and Benefits Core Technology Products PEAK Matrix® Assessment 2025: North America Leaders’, Major Contenders’, and Aspirants’ characteristics Providers’ offerings, along with their visions, product capabilities, adoption characteristics across geographies, case studies, partnerships, and investments North America’s group life insurance and benefits core technology provider market’s market size, growth drivers, investment themes, and future outlook Enterprises’ priorities and demand themes