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  • Factbook & Primer

    Dec. 20, 2024
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports Provider compendium reports Proprietary databases Company filings Contents In this report, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence Examine providers’ portfolio mix: details of each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess providers’ priority focus and investment areas
  • Factbook & Primer

    July 24, 2024
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in its shift in priorities from cost arbitrage to automation. To meet the market’s needs, third-party providers are refining their growth strategies, while enterprises are exploring various sourcing models to uncover additional value. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for providers and enterprises in this dynamic market. Scope This study is based on the following information sources: PEAK Matrix® reports Provider compendium reports Proprietary databases Contents In this report, we look at Providers’ performance in Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) : each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence Providers’ portfolio mix: each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical The ITS, BPS, and ES segments featured in Everest Group’s PEAK Matrix® reports: each provider’s performance details and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Providers’ priority focus and investment areas Providers’ investments in digital services to maintain competitiveness
  • Factbook & Primer

    Dec. 11, 2023
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of providers’ performance across Everest Group’s PEAK Matrix®; reports in the ITS, BPS, and ES domains/li> Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of providers’ performance across Everest Group’s PEAK Matrix®; reports in the ITS, BPS, and ES domains Provide company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence Examine providers’ portfolio mix: details of providers’ revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix®; reports: details of providers’ performance and business plans to achieve their goals and sustain their position in the ITS, BPS, and ES industries Assess providers’ priority focus and investment areas Evaluate providers’ investments in digital services to maintain competitiveness
  • Factbook & Primer

    Nov. 22, 2023
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix®; reports in the ITS, BPS, and ES domains Provide company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence Examine providers’ portfolio mix: details of each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess providers’ priority focus and investment areas Evaluate providers’ investments in digital services to maintain competitiveness
  • Factbook & Primer

    Nov. 17, 2023
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence Examine providers’ portfolio mix: details of each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess providers’ priority focus and investment areas Evaluate providers’ investments in digital services to maintain competitiveness
  • Factbook & Primer

    Dec. 21, 2022
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring the provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Examine the provider’s portfolio mix: details of the provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix®reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess the provider’s priority focus and investment areas Evaluate the provider’s investment in digital services to maintain its competitiveness
  • Factbook & Primer

    Nov. 22, 2022
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making strategies Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring the provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Examine the provider’s portfolio mix: details of the provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix®reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess the provider’s priority focus and investment areas Evaluate the provider’s investment in digital services to maintain its competitiveness
  • Factbook & Primer

    Nov. 21, 2022
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making approaches Share providers’ histories, evolution, cultures, strategies, performance, and outlook Compare provider performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews featuring the provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence Examine the provider’s portfolio mix: details of the provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries Assess the provider’s priority focus and investment areas Evaluate the provider’s investment in digital services to maintain its competitiveness
  • Factbook & Primer

    Feb. 17, 2022
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is evolving rapidly, as reflected in the shifting of priorities from cost arbitrage to automation in the last few years. To cater to these changing priorities, third-party vendors are continually assessing their market positioning and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. Scope The Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. This report offers: Detailed research on leading providers and a fact-based analysis of their growth drivers and decision-making approaches Providers’ history, evolution, culture, strategy, performance, and outlook A comparison of each provider’s performance against peers across various spend categories This study is based on the following sources of information: PEAK Matrix® reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we: Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains Provide company overviews showcasing provider evolution, including establishment, financial performance, acquisitions, talent management, and delivery presence Examine the portfolio mix: each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industry Assess the priority focus and investment areas: an assessment of focus areas for the provider Evaluate investment in digital services: details of each provider’s investment in digital services to maintain its competitiveness
  • Factbook & Primer

    Dec. 15, 2021
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provides a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions. Scope Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers as well as market evolution. In these reports, we: Provide detailed research on leading providers, including their growth drivers and decision-making approach Share providers’ histories, their evolution, cultures, strategies, performance, and outlook Evaluate provider performance against peers across various spend categories In addition to leveraging our research expertise of over 25 years, the Factbook and Primer Research is based on the following sources of information: PEAK Matrix®reports PEAK Matrix® compendium reports Proprietary databases Company filings Contents In this research, we analyze leading providers across the following: Business Process Services (BPS) and Information Technology Services (ITS): a view of the provider’s performance across Everest Group PEAK Matrix®reports in the BPS and ITS domains Company snapshot: an overview of the provider’s evolution, including its financial performance, acquisitions, talent management, and delivery presence Portfolio mix: details of the provider’s revenue performance across parameters including revenue mix by service, geography, and vertical Details of the provider’s performance and business plans to achieve its goals and sustain its position in the industry Priority focus and investment areas: an assessment of the company’s focus areas Investment in digital services: details of the provider’s investment in digital services to remain competitive in the industry Membership(s) Sourcing and Vendor Management