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  • NEW
    Executive Briefs

    July 10, 2025
    As IT procurement becomes vital to enabling agile, cost-effective digital transformation, enterprises are re-evaluating how they source technology. Traditional procurement processes struggle with extended cycles, poor provider governance, and limited alignment to cloud-native spend models. Cloud marketplaces are emerging as a strategic procurement channel, offering faster vendor onboarding, dynamic pricing, streamlined license management, and increased spending visibility. In this report, we examine how enterprises can leverage hyperscaler cloud marketplaces, such as AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace, to unlock financial and operational value across procurement, governance, and partner management. It outlines the marketplace features that enable faster deployment, better control, and enhanced committed cloud spend use. The report also offers strategic recommendations for aligning procurement strategies with marketplace capabilities and maximizing value through private offers, curated partner solutions, and co-sell models involving Independent Software Vendor(ISVs) and providers.
  • NEW
    Accelerator

    July 10, 2025
    The PEAK Matrix® Heatmap and Highlights are available only to Outsourcing Excellence members. For information on membership, please contact us The Heatmap and Highlights are designed to help sourcing and category managers compare their current and potential service providers across multiple functional areas/spend categories to understand the relative alignment of their portfolio. Together they cover more than 390+ service providers and over 100+ spend categories. Within a category, the relevant service providers have been classified as Leaders, Contenders, and Aspirants. Please refer to the Heatmap’s introduction tab to understand the definitions of these categories. The Heatmap and Highlights are updated monthly. Membership(s) Sourcing and Vendor Management
  • Executive Briefs

    June 30, 2025
    The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we analyze nine key providers and compare their growth, profitability, and cash flow utilization to help enterprises navigate an evolving business landscape. The report addresses four key enterprise needs: preliminary provider evaluation for RFPs, strategic insights on provider adaptability to macroeconomic shifts, contract optimization for effective pricing and negotiations, and risk mitigation to strengthen supplier risk assessments.
  • Executive Briefs

    June 06, 2025
    Over the past several years, South Africa has emerged as a key hub for global service delivery, attracting organizations in search of competitive and future-ready locations. The country offers a large pool of fluent, neutral-accent English speakers who are widely recognized for their soft skills and ability to deliver exceptional customer experiences. Strong government support, a mature and stable outsourcing ecosystem, and a favorable business environment support this talent advantage. Additionally, South Africa’s time-zone alignment with Europe and deep cultural affinity with the US and UK markets enhance collaboration and drive higher customer satisfaction. Developed by Everest Group in collaboration with BPESA, this refreshed analysis goes beyond high-level positioning to unpack the unique attributes and structural strengths that make South Africa an attractive option for global service delivery. In this report, we highlight the key pillars of South Africa’s value proposition: infrastructure and enabling environment, mature industry, people advantage, assured service excellence, cost arbitrage, and tactical advantage. Scope Geography: South Africa Services: IT and BP Contents In this report, we examine South Africa’s: Global services value proposition/li> Infrastructure and enabling environment Mature industry and value-driven growth People advantage Assured service excellence Cost savings potential and business advantage Tactical advantage Locations Insider™ Sourcing and Vendor Management
  • Accelerator

    May 19, 2025
    The Service Provider Health Check is a quarterly report assessing leading IT-BP and engineering providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover 12 major providers and compare and analyze their growth, profitability, talent strategies, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs: a preliminary provider evaluation for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover 12 providers: Accenture, Capgemini, CGI, Cognizant, EPAM, HCLTech, Infosys, LTIMindtree, Mphasis, TCS, Tech Mahindra, and Wipro Metrics assessed include organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we evaluate: The need for a comprehensive provider evaluation Providers’ relative health based on profitability, growth, talent strategy, and cash flow utilization Providers’ financial health and organizational changes
  • Executive Briefs

    April 02, 2025
    Service Provider Health Check: BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover nine key providers and compare and analyze their growth, profitability, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs: a preliminary provider evaluation to shortlist providers for RFPs, strategic insights into how providers are adapting to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover nine providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, TELUS Digital, Transcom, and WNS Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we: Examine the need for a comprehensive provider evaluation Analyze providers’ relative health based on profitability, growth, and cash flow utilization Assess providers' financial health and organizational changes
  • Category Strategy Templates

    March 24, 2025
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. In this report, we offer a comprehensive, ready-to-use toolkit for category managers, procurement and sourcing professionals, and CPOs. The report provides structured frameworks for internal category assessments and effective category strategy development. With these editable frameworks and category-specific market intelligence reports, category managers can align category strategies with internal priorities and external market trends. Scope All industries and geographies Contents In this report, we: Suggest editable frameworks for internal state assessment of the category Recommend a structured approach to develop a robust category strategy
  • Executive Briefs

    Feb. 26, 2025
    The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover nine key providers and compare and analyze their growth, profitability, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover nine providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, Telus Digital, Transcom, and WNS Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we: Examine the need for a comprehensive provider evaluation Analyze providers’ relative health based on profitability, growth, and cash flow utilization Assess providers' financial health and organizational changes Membership(s) Forces & Foresight
  • Executive Briefs

    Feb. 19, 2025
    The Service Provider Health Check is a quarterly report assessing leading IT-BP and Engineering providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover 12 major providers and compare and analyze their growth, profitability, talent strategies, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover 12 providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, EPAM, Mphasis, CGI, and LTIMindtree Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we: Evaluate the need for a comprehensive provider evaluation Analyze providers’ relative health based on profitability, growth, talent strategy, and cash flow utilization Assess providers’ financial health and organizational changes
  • Accelerator

    Dec. 26, 2024
    This report is available only to Outsourcing Excellence members. For information on membership, please contact us Vendor Management Organizations (VMOs) are essential to building strategic supplier relationships, optimizing value, and mitigating risks. As businesses increasingly rely on external vendors for key functions and services, a VMO ensures seamless collaboration, value delivery, and alignment with organizational objectives. Its importance extends beyond transactional oversight, encompassing governance, performance management, and innovation. This report delves into VMOs’ multifaceted capabilities, shedding light on how they drive efficiency and value through vendor relationships. It explores the organizational structures that enable VMOs to function effectively, highlighting best practices and alignment with broader business goals. Additionally, the report examines technology’s transformative role in enhancing vendor management activities. From automation to analytics, technology is reshaping how VMOs operate, enabling smarter decision-making and stronger supplier relationships. Scope All industries and geographies Contents In this report, we explore: A VMO’s role and its capabilities Organizational structure Technology’s role