Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as modeling processes, managing business rules, designing user interfaces to capture/present data, managing the hybrid workforce of enterprises, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market, software providers, and third-party enablers, including providers and system integrators. The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine process orchestration and its market overview, buyer insights, solution characteristics, product capabilities and trends, and provider landscape. Memberships Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management

In today’s era of rapid digital disruptions, businesses are under significant pressure to enhance operational efficiencies, reduce costs, and deliver exceptional customer experiences. Increasing process complexities, the need for faster turnaround times, and the ever-evolving stakeholder expectations further amplify the demand for innovation. As organizations strive to remain competitive, they are transitioning from isolated digital tools to comprehensive solutions that unify capabilities across the automation spectrum. Intelligent Automation Platforms (IAPs) address these challenges by consolidating process mining, Robotic Process Automation (RPA), AI, and document processing into a unified ecosystem. These platforms enable seamless discovery, automation, and orchestration of end-to-end business processes. With advanced tools to detect inefficiencies, automate repetitive tasks, and integrate human and machine workflows, IAPs streamline operations, enhance decision-making, and drive superior outcomes. In this report, we provide accurate, comprehensive, and fact-based snapshots of 13 IAP providers’ offerings and capabilities. Each profile covers the provider’s recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features, functionalities, and key enhancements. The report enables providers to benchmark themselves against competitors and empowers IAP software buyers to assess providers based on their capabilities. Scope All industries and geographies Contents In this report, we evaluate 13 IAP providers and include: Company overview Recent deals and announcements Product overview Market adoption and client portfolio mix Product features, functionalities, and enhancements Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

The need to evolve into a digital-first business is becoming increasingly vital as manual operations lead to inefficiencies and limit scalability. Additionally, enterprises struggle with rising inflation, economic slowdowns, geopolitical tensions, and supply chain disruptions. To stay competitive, enterprises must make automation a strategic priority. Robotic Process Automation (RPA) is the cornerstone of enterprise automation, which is strengthened by Intelligent Document Processing (IDP), process mining, task mining, API-based automation, process orchestration, and conversational AI. RPA offers several enterprise benefits, including improved operational efficiency and productivity, increased cost savings, and enhanced customer and employee experiences. However, organizations must choose the right enterprise-grade RPA solution that aligns with their specific needs to harness RPA’s benefits. In this report, we provide accurate, comprehensive, and fact-based snapshots of 27 RPA technology providers’ offerings and capabilities. Each profile covers the provider’s recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features, functionalities, and key enhancements. The report enables providers to benchmark their capabilities against competitors and empowers RPA software buyers to assess the providers based on their capabilities. Scope All industries and geographies Contents In this report, we evaluate 27 RPA technology providers and include: Company overview Recent deals and announcements Product overview Market adoption and client portfolio mix Product features, functionalities, and enhancements Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables businesses to design, manage, and monitor end-to-end processes. They act as central control hub for Intelligent Automation (IA) technologies while enabling workflow distribution between human and digital workforce. The rise of generative AI is revolutionizing process orchestration capabilities, prompting technology providers to rapidly enhance their products to align with emerging AI trends and evolving market demands. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between IA technologies. Businesses leverage process orchestration solutions that design, manage, and monitor end-to-end processes, enabling greater efficiency, accountability, and process governance. This compendium provides accurate, comprehensive, and fact-based snapshots of 24 process orchestration technology providers’ offerings and capabilities. Each provider profile includes company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. This report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product features, functionalities, and key enhancements Measure providers’ capabilities across PEAK Matrix® dimensions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

With repetitive manual tasks straining limited resources and escalating labor costs, businesses are pressured to do more with less. Additionally, the growing complexity of business processes and rising customer expectations for speed and accuracy highlight the need for holistic solutions with multiple capabilities. While businesses started their digital transformation journeys with a best-of-breed approach, the demand for best-in-class solutions has gained traction due to the rising need for integrated technologies and provider consolidation. To address this demand, technology providers are integrating technologies across rules-based automation, AI-based automation, process intelligence, and process orchestration on a single platform that meets businesses’ digital transformation requirements. With Intelligent Automation Platforms (IAP), technology providers aim to become a one-stop shop for all automation-related enterprise requirements. While IA technologies such as process mining and DII help in the discovery of processes and automation opportunities, RPA, IDP, and AI are essential to automate business operations. Process orchestration acts as the central control hub which ties in all the technologies and human workforce together, providing integrated workflow management and monitoring. Integrating IA technologies into a single platform ensures seamless information flow and streamlined workflows, enhancing efficiency and effectiveness. In this report, we analyze 13 IAP providers featured on Everest Group’s PEAK Matrix® framework based on their capabilities and offerings. The report will help buyers select the right technology provider for their needs and enable providers to benchmark themselves against their competition. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading IAP providers, client reference checks, and an ongoing analysis of the IAP market Contents In this report, we: Analyze 13 IAP providers Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess IAP products and their applications Examine the IAP provider market Assess key IAP technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater efficiency, accountability, and process governance. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between intelligent automation technologies, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and process intelligence. Process orchestration platforms act as a central control hub for Intelligent Automation (IA) technologies while augmenting the distribution of workflows between human and digital workforce. Recognizing market needs, technology providers are updating their product capabilities, features, and functionalities. In this report, we analyze 24 process orchestration technology providers featured on Everest Group’s PEAK Matrix® based on their capabilities and offerings. The report will empower buyers to select the right technology providers for their needs and enable providers to benchmark themselves against their competition. Scope Process orchestration software products that are sold on license All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: All industries and geographies Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess process orchestration products and different applications Analyze the process orchestration technology provider market Examine key process orchestration technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. Intelligent automation platforms now drive end-to-end process automation, incorporating new technologies – such as intelligent document processing, process mining, digital interaction intelligence, task mining, API-based automation, process orchestration, and conversational AI – to enhance efficiency and Robotic Process Automation (RPA) outcomes. Furthermore, generative AI revolutionizes automation by handling complex cognitive tasks and empowering citizen developers to build and deploy bots, integrating business users into the automation process. Enterprises benefit from RPA through better operational efficiency, improved customer and employee experiences, and strategic workforce engagement. Enterprises, GBS organizations, and providers across industries are investing heavily in RPA, making it a top-growing software market. In this report, we study 27 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves. Scope All industries and geographies Contents This PEAK Matrix® report examines: Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants The RPA technology provider market’s competitive landscape Key RPA technology trends Each RPA technology provider’s key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management