The public cloud market is significantly growing due to enterprises’ pursuit of digital transformation, innovation, and operational resilience. Microsoft Azure has effectively addressed this demand through strategic investments in generative AI (in collaboration with OpenAI), industry-tailored cloud offerings, Microsoft Fabric for data, and robust security capabilities. As Azure’s portfolio expands, enterprises are turning to specialized Azure service providers to lead cloud migration efforts and drive ongoing optimization. These partners bring key expertise in cost efficiency, resource management, and cloud-native development, enabling organizations to maximize their Azure investments’ value. In response to evolving enterprise needs, Azure service providers are enhancing their go-to-market approaches, earning certifications and specializations, and building proprietary Azure-aligned IP. Their close collaboration with Microsoft allows them to deliver industry-specific, high-impact solutions that strengthen operations and unlock new growth opportunities. In this report, we assess 29 cloud service providers featured in the Microsoft Azure Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions on offer, investments, and market success.

As AWS evolves, there is a growing demand for AWS providers that can ensure smooth cloud migrations. These providers are essential to transform and manage AWS environments, focusing on managing costs, providing skilled resources, and leveraging cutting-edge technologies to create business value. Their strong partnerships with AWS also allow for customized solutions that cater to specific industry requirements, improve operational efficiency, and foster innovation. AWS providers are intensifying their joint go-to-market strategies, enhancing their accreditations and competencies, and developing proprietary AWS-focused innovations and solutions. This strategic advance continues to solidify their strong position in the market. In this report, we assess 31 AWS providers featured in the AWS Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AWS providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 31 providers with AWS expertise Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

The public cloud market is growing substantially, fueled by enterprises' increasing demands for digital transformation, innovation, and operational resilience. Microsoft Azure has leveraged this trend, boosting its uptake through investments in advanced technologies such as generative AI in collaboration with OpenAI, tailored industry cloud solutions, data management (including Microsoft Fabric), and enhanced security measures. Enterprises are turning to Azure service providers to assist with smooth cloud migrations and enhance their cloud setups. These providers deliver essential services in managing costs, optimizing resources, and fostering cloud-native development, enabling businesses to fully utilize Azure's capabilities to spur growth and innovation. To adapt to these growing demands, Azure service providers are intensifying their market approach, broadening their certifications and specializations, and crafting Azure-centered IP. Their close partnerships with Microsoft allow them to offer customized, sector-specific solutions that boost operational efficiency and open new paths to create business value. In this report, we assess 29 Microsoft Azure service providers featured in the Microsoft Azure Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading Microsoft Azure service providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 29 providers with expertise in Microsoft Azure services Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

The public cloud market is rapidly growing, driven by enterprises' heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. Google Cloud has become a prominent participant, capitalizing on its comprehensive technology offerings, including cutting-edge data analytics and AI/ML capabilities, to address evolving enterprise needs. With tools such as BigQuery and Vertex AI, along with its commitment to open-source frameworks, Google Cloud is a top choice for organizations focused on data-centric innovation and environmental sustainability. As the landscape evolves, more enterprises are engaging with Google Cloud service providers to facilitate smooth cloud integration, cost optimization, and cloud-native development. These providers enable organizations to fully leverage Google Cloud, providing specialized expertise in migration, automation, and scalability and delivering industry-specific insights directly aligned with client objectives. To meet these growing demands, Google Cloud providers are expanding their service offerings by acquiring advanced certifications, creating unique tools tailored for Google Cloud, and reinforcing their partnerships with Google. In this report, we assess 26 Google Cloud service providers featured in the Google Cloud Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading Google Cloud service providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 26 providers with expertise in Google Cloud services The providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Google Cloud Sourcing and Vendor Management

With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. Many enterprises across industries are leveraging Amazon Web Services (AWS), especially where data can drive differentiation. This preference has created the demand for AWS specialists, who can help enterprises navigate AWS offerings, integrating them into tailored solutions that unlock business value. There is a growing need for specialists who can optimize compute costs, bring technical depth, and harness AWS’ extensive product portfolio. These specialists are becoming integral to large cloud engagements with other technology providers and major global system integrators due to their unique value propositions and focused expertise. In this report, we assess 14 AWS providers featured in the AWS Services Specialists PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions on offer, investments, and market success. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading specialist AWS service providers, client reference checks, and an ongoing analysis of the cloud services market Contents In this report, we feature 14 providers’ profiles specializing in AWS services and include: A summary dashboard highlighting their market impact and vision and capability assessment Their key strengths and limitations A general overview of their cloud services business – vision, scope of services offered, and adoption across enterprise segments and geographies Key AWS services’ case studies An overview of their cloud services investments, key solutions, and partnerships Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. Notably, many enterprises across industries are leveraging Amazon Web Services (AWS), especially where data can drive differentiation. This preference has created the demand for AWS specialists, which can help enterprises navigate the landscape of AWS offerings, seamlessly weaving them into tailored solutions that unlock business value. These specialists are gradually becoming a key part of large cloud engagements with other technology vendors and major global system integrators due to their unique value propositions and focused expertise. In this report, we assess 14 AWS service providers featured in the AWS Services Specialists PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading specialist cloud service providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we: Examine the market impact and vision and capabilities of 14 service providers specializing in AWS services Assess the providers’ key strengths and limitations Evaluate enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

The public cloud market is transforming, driven by increasing enterprise maturity in cloud adoption and sustained demand for hyperscaler services. This transformation is marked by a surge in innovative solutions focusing on AI, advanced data analytics, and integrated security. Google Cloud is gaining momentum across various industries, particularly in sectors where data is a key differentiator. This shift has led to a significant demand for Google Cloud specialists that can navigate its complex offerings and tailor solutions that deliver tangible business value. These specialists play a vital role in optimizing compute costs, providing technical expertise, and leveraging Google Cloud’s Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) offerings effectively. As a result, they have become essential partners in major cloud projects alongside other technology providers and Global System Integrators (GSIs), thanks to their unique value proposition and specialized expertise. In this report, we assess 12 cloud service providers featured in the Google Cloud Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions on offer, investments, and market success. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading specialist cloud service providers, client reference checks, and an ongoing analysis of the cloud services market Contents In this report, we feature 12 provider profiles specializing in Google Cloud services and include: A summary dashboard – market impact and vision and capability assessment Providers’ key strengths and limitations A general overview of providers’ cloud services business – vision, scope of services offered, and adoption across enterprise segments and geographies Membership(s) Cloud and Infrastructure Services Outsourcing Excellence

In 2023, global providers struggled to regain the client satisfaction lost in the post-pandemic year. Although overall satisfaction remained challenging, improvements were evident across select segments that experienced a drop in satisfaction in 2022. Maintaining client satisfaction is a vital aspect of the global technology services market, as it generates value for clients and providers, strengthens their relationships, and ensures healthy revenue streams. To understand the satisfaction levels of clients with their providers, Everest Group conducted 890 unique interviews with key stakeholders from multiple enterprises nominated as reference clients by 146 providers worldwide. These interviews were part of multiple Everest Group proprietary PEAK Matrix® assessments carried out under 15 different research programs in 2023. As part of the study, key enterprise stakeholders rated their IT services partners on various dimensions related to client satisfaction. These enterprises were nominated as reference clients by different providers and product vendors examined across Everest Group’s multiple PEAK Matrix® evaluations. Scope All industries and geographies The report is based on a detailed assessment of multiple client reference feedback that Everest Group gathered as part of its numerous PEAK Matrix® assessments conducted in 2022 Contents In this report, we: Provide an in-depth evaluation of the feedback from various enterprises across different satisfaction dimensions based on various parameters such as geography, revenue, and industry Gather feedback from enterprise client references nominated by 146 providers while also highlighting 79 providers’ key strengths and limitations Membership(s) Application Services Banking and Financial Services Information Technology Cloud and Infrastructure Services Cybersecurity Data & Analytics Digital Services Digital Workplace Enterprise Platform Services (EPS) Healthcare Payer and Provider Information Technology Insurance Information Technology Marketing and Interactive Experience Life Sciences Information Technology Retail and CPG Sustainability Technology and Services Sourcing and Vendor Management

The public cloud market is experiencing a notable shift, driven by increasing enterprise maturity in cloud adoption and a sustained demand for hyperscaler services. This transformation is marked by a surge in innovative solutions focused on AI, advanced data analytics, and integrated security. Google Cloud is gaining traction across various industries, particularly in sectors where data is a key differentiator. This shift has sparked a significant demand for Google Cloud specialists that can navigate its complex offerings and tailor solutions that deliver tangible business value. These specialists play a vital role in optimizing compute costs, providing technical expertise, and leveraging Google Cloud’s Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) offerings effectively. As a result, they are becoming essential partners in major cloud projects alongside other technology providers and major Global System Integrators (GSIs), due to their unique value proposition and specialized expertise. In this report, we assess 12 cloud service providers featured in the Google Cloud Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading specialist cloud service providers, client reference checks, and an ongoing analysis of the cloud services market Contents In this report, we: Examine the market impact and vision and capabilities of 12 service providers specializing in Google Cloud services Study providers’ key strengths and limitations Evaluate enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

Network transformation is becoming an integral component of successful business and technology transformations for digital enterprises. In the continuously evolving network landscape, enterprises are increasingly utilizing next-generation network services such as private 5G, Wi-Fi 6, SD-WAN, network automation, network-as-a-service, IoT, and multicloud to optimize business performance. More specifically, these technologies can help enterprises to automate operations, increase efficiency, accelerate digital transformation, and enhance user experience. System Integrators (SIs) are investing in building their network portfolios to provide comprehensive end-to-end network transformation solutions, encompassing consulting, managed, and design and build services. SIs are also realigning their network strategy to prioritize use case relevance and value creation. This shift is due to challenging macroeconomic conditions prompting enterprises to focus largely on cost optimization and RoI in network investments. As a result, SIs are developing industry-contextualized applications and frameworks to address the unique requirements of different sectors and maximize value for enterprises. Additionally, SIs are strengthening partnerships with equipment providers, hyperscalers, and providers to build more effective network platforms and solutions. In this report, we assess 19 cloud SIs featured on the Network Transformation and Managed Services PEAK Matrix® Assessment 2023 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading SIs, client reference checks, and an ongoing analysis of the network services market Contents In this report, we examine: Characteristics of Leaders, Major Contenders, and Aspirants Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management