On June 22, Everest Group hosted a webinar titled, "Digital for Good: Shape Your Sustainability Journey." Businesses play a vital role in the economy by creating jobs, fostering innovation, and providing essential goods and services. In recent years, we’ve seen a significant increase in sustainability reporting by large organizations but struggle to make it about competitive advantage. With factors like people/social and planet/environment, organizations are looking to digital technologies to improve innovation and to help integrate sustainability initiatives into their core operating model. In this webinar, our experts discussed the current sustainability landscape, including: Where are organizations in terms of sustainability maturity How are organizations combining sustainability with digital transformation in 2021 and into 2022 Which specific sustainability segments are seeing the most traction What is the impact on sourcing, talent, data, cloud, and technology strategies How are companies, service providers and vendors, and governments responding to new sustainability trends

COVID-19 has compelled organizations to take a hard look at their business models and associated societal license to operate. Organizations recognize that they cannot go about their businesses in isolation from their people, society, and environment. CFOs and finance leaders need to play a key role in ensuring that Environment, Social, and Governance (ESG) considerations are a part of their companies’ core strategies and integrate them into business decision-making. As a finance leader, it is imperative to define a robust governance framework aligned with the organizational strategy to implement ESG initiatives and demonstrate success through a set of measurable and standardized metrics. Initiatives such as climate accounting, ESG investing, and carbon disclosures are the first steps in the right direction. Scope All industries and geographies Contents In this report, we explore the role of finance organizations and CFO offices in the context of ESG and examine: Evolution of ESG programs over the years Key drivers and expected benefits from ESG Overview of a purpose-driven ESG program ESG integration with investment, accounting, and business decision-making ESG performance metrics – financial and non-financial Membership(s) Finance and Accounting Sourcing and Vendor Management

On December 7, Everest Group hosted a webinar titled, "ESG in Services: What Sourcing Teams Must Know to Do More." While environmental, social, and governance (ESG) objectives have been important to sourcing teams for years, most efforts have focused on the materials supply chain or smaller, less strategic suppliers. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers. In this webinar, our analysts shared current ESG trends in the global services industry and provide guidance on how to use your services spend to better reach your organization’s diversity and sustainability goals. What questions will our experts answer? What does sustainability look like in services categories? What challenges do procurement teams face in reaching sustainability objectives, and how can they overcome them? How do supplier diversity programs meet AND miss sustainability opportunities? What questions should you ask your suppliers about ESG? What is impact sourcing, and how can you know if it’s right for our organization? What interesting things are service providers doing to move ESG forward? What should procurement teams be doing in 2022 to reach their ESG initiatives in services categories?

On May 10, Everest Group hosted a webinar titled, "Why Technology is the Key to Enabling Sustainability." As customers become more environmentally and socially conscious, companies across industries are targeting sustainability as a powerful business opportunity that can enable top-line growth and operational efficiencies. To reach their sustainability goals quickly and efficiently, enterprises like yours can utilize global systems integrators (SIs) as strategic partners to accelerate sustainability agendas. Emerging digital technologies such as AI, IoT, and blockchain are proving to deliver immense value and maximized sustainability initiatives. Watch this webinar as our experts discuss in detail current sustainability enablement technology services market trends and provide insights on how the market is shaping up. The speakers explored: How the role of technology is progressing as a key enabler for sustainability Which trends are prevailing in the sustainability enablement technology services market How the sustainability enablement technology services market is developing Who the leaders and the major contenders in the market are, and what makes them stand out

Enterprises have started adopting a triple-bottom-line approach, which encompasses people, planet, and profit in business strategies. The role of technology is fast evolving as the key enabler of sustainable and responsible business models, with emerging technologies such as Artificial Intelligence (AI), Internet of Things (IoT), predictive analytics, and blockchain underpinning the sustainability services market. While, currently, the focus is more on the planet aspect of sustainability, with providers designing net zero strategies, providing climate risk assessment, and auditing, and enabling sustainable product life cycles for their clients, the pandemic has put the social aspect of sustainability into the spotlight. Service providers have proactively started enhancing their people-led solution portfolios to help clients with accessibility, Diversity, Equity, Inclusion, and Belonging (DEIB), and Environment, Health, and Safety (EHS) services, along with planet-focused offerings. In this inaugural Everest Group research, we present detailed assessments of 14 IT service providers featured on Everest Group’s Sustainability Enablement Technology Services PEAK Matrix® 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings across the people, planet, and profit aspects of sustainability services. Scope All industries and geographies Contents In this report, we provide: An assessment of 14 leading sustainability enablement technology service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the sustainability enablement technology services market Strengths and limitations of the sustainability enablement technology service providers examined Membership(s) Digital Services Sourcing and Vendor Management

Enterprises have started adopting a triple-bottom-line approach, which encompasses people, planet, and profit in business strategies. The role of technology is fast evolving as the key enabler of sustainable and responsible business models, with emerging technologies such as Artificial Intelligence (AI), Internet of Things (IoT), predictive analytics, and blockchain underpinning the sustainability services market. While, currently, the focus is more on the planet aspect of sustainability, with providers designing net zero strategies, providing climate risk assessment, and auditing, and enabling sustainable product life cycles for their clients, the pandemic has put the social aspect of sustainability into the spotlight. Service providers have proactively started enhancing their people-led solution portfolios to help clients with accessibility, Diversity, Equity, Inclusion, and Belonging (DEIB), and Environment, Health, and Safety (EHS) services, along with planet-focused offerings. In this inaugural Everest Group research, we present detailed assessments of 14 IT service providers featured on Everest Group’s Sustainability Enablement Technology Services PEAK Matrix® 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings across the people, planet, and profit aspects of sustainability services. Scope All industries and geographies Contents This research features 14 sustainability enablement technology service provider profiles, each of which includes: An overview of the provider’s sustainability services business and offerings – vision, scale, and extent of adoption of its sustainability services across enterprise segments and geographies An assessment of the provider’s case studies case studies encompassing people planet and profit aspect of sustainability, domain investments, key solutions, and partnerships A detailed assessment of the provider’s strengths and limitations Membership(s) Sustainability Technology and Services Sourcing and Vendor Management

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us. With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety. Watch this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies. The webinar has answered key questions, including: Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety? How do sustainable sourcing practices impact content moderation? Why is moderator wellbeing important for ESG policies for organizations?

Enterprises worldwide have started recognizing the importance of sustainability as a value driver and are adopting a triple bottom-line approach, which focuses on people, the planet, and profit, to realize their business goals. Technology is fast evolving as the key enabler for sustainable and responsible business models, with significant adoption of AI, IoT, predictive analytics, and blockchain for many use cases in the sustainability services market. Presently, the planet aspect of sustainability is garnering maximum industry focus, with providers designing net-zero strategies, offering climate risk assessment and auditing, and assessing product life cycles. The pandemic has also made enterprises realize their responsibilities toward business stakeholders and communities. Thus, they have started investing in stakeholder-centric operations, products and services focused on accessibility, end-user experience, Diversity, Equity, Inclusion, and Belonging (DEIB), and Employee, Health, and Safety (EHS) services. The demand for sustainability services is increasing, and so is enterprises’ need to leverage end-to-end strategic partners that can create seamless sustainability-led journeys. This report captures the current state of the sustainability technology and services market and emphasizes the importance of striking the right balance between sustainable IT and IT for sustainability. Scope All industries and geographies Contents In this report, we: Provide a detailed outlook of the sustainability-enablement technology services market Deep dive into major use cases of sustainability enablement across people, planet, and profits Emphasize the importance of striking the right balance between sustainable IT and IT for sustainability Membership(s) Sustainability Technology and Services Sourcing and Vendor Management

Climate change is the paramount problem of the decade, demanding urgent attention and action. Communities worldwide feel the consequences such as rising sea levels, extreme weather events, ecological disruptions, and health risks. This underscores the need for immediate and concerted efforts to mitigate and adapt to this unprecedented crisis. In response, enterprises increasingly recognize the importance of embarking on their net-zero journey to address the climate crisis. However, many enterprises face challenges that hinder their progress such as limited resources, unclear roadmaps, siloed Environmental, Social, and Governance (ESG) data, and the complexity of transitioning their operations and supply chains to low-carbon alternatives. Additionally, boardrooms are divided between short-term budgetary constraints and long-term net-zero commitments and compliance mandates due to macroeconomic uncertainty and geopolitical tensions. Net-zero consulting service providers play a vital role in helping enterprises navigate these challenges. They offer innovative data-backed solutions and technologies, such as AI, ML, blockchain, and IoT, to contextualize sustainability and drive maximum value. Furthermore, they assist enterprises in achieving the necessary behavioral shift through change management efforts This report captures the current state of the net-zero consulting services market, exploring trends and key drivers shaping the demand-supply dynamics. The report also provides a detailed view of the net-zero consulting capabilities of 31 providers based on their service focus, key Intellectual Property (IP) / solutions, domain investments, and demonstrated market proof points Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading net-zero consulting service providers, client reference checks, and an ongoing analysis of the sustainability services market Contents In this report, we: Provide a detailed description of the net-zero consulting services market Examine the key factors and technologies shaping the net-zero consulting services market Outline our perspective on buyer adoption trends and deep dive into capabilities of 31 net-zero consulting service providers Membership(s) Sustainability Technology and Services Sourcing and Vendor Management

Climate change has emerged as the defining challenge of our era, demanding immediate and unwavering attention. The far-reaching impact, from rising sea levels and extreme weather events to disruptions in ecosystems and health threats, emphasize the pressing need for global efforts to address this unparalleled crisis. Central to combating climate change is the concept of achieving net-zero emissions. Enterprises are increasingly recognizing the significance of embarking on their net-zero journeys. However, they often grapple with a host of formidable challenges, including limited resources, unclear roadmaps, fragmented ESG data, and the intricate complexities of transitioning their operations and supply chains toward low-carbon alternatives. The ongoing macroeconomic uncertainties and geopolitical tensions further complicate the dilemma faced by boardrooms, torn between short-term budget constraints and long-term commitments to achieving net-zero emissions. In this intricate landscape, net-zero consulting service providers play an indispensable role, helping enterprises contextualize sustainability within their operations and extract maximum value from their investments in net-zero initiatives. Leveraging innovative data-driven solutions and cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), blockchain, and the Internet of Things (IoT), these experts also facilitate the necessary behavioral shifts within organizations through effective change management strategies. This compendium provides comprehensive and fact-based snapshots of 31 providers featured on the Net Zero Consulting Services PEAK Matrix® Assessment 2023 and categorizes them as Leaders, Major Contenders, and Aspirants based on their net zero consulting capabilities and offerings. Each profile offers a detailed overview of the provider’s vision and strategy, adoption across enterprise segments and geographies, investments, partnerships, case studies, and strengths and limitations. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading net zero consulting service providers, client reference checks, and an ongoing analysis of the sustainability services market Contents In this report, we evaluate 31 net zero consulting service provider profiles and include: Key trends in the net zero consulting services space Classification of 31 net zero consulting service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework A summary dashboard on providers’ market impact and vision and capabilities An overview of providers’ net zero consulting services business – vision, practice size and scale, and presence across enterprise segments and geographies An overview of providers’ net zero consulting services investments, key solutions/IP, and partnerships Key net zero consulting services case studies Providers’ key strengths and limitations Membership(s) Sustainability Technology and Services Sourcing and Vendor Management