As the Finance & Accounting Outsourcing (FAO) industry shifts from an arbitrage-first to a digital-first model, buyers are increasingly trying to understand the digital ecosystem of service providers to minimize human effort, improve efficiencies, and drive better outcomes. Everest Group has developed the Digital Capability Platform (DCP) – a framework that helps understand the digital ecosystem with multiple levers, each addressing different buyer needs. While individual digital components such as RPA and analytics are important, the impact is much higher when they are integrated and implemented collectively as a suite. The purpose of this research is to understand and assess service providers based on their FAO solutions. In this research, we focus on: Everest Group Solutions PEAK Matrix™ evaluation, a comparative assessment of 19 FAO service providers’ DCP solutions, based on which the providers are segmented into three categories: Leaders: Accenture, Capgemini, Genpact, IBM, Infosys, and TCS Major Contenders:Cognizant, DXC Technology, Exela Technologies, EXL, HCL, NTT DATA, Sutherland Global Services, Wipro, and WNS Aspirants: Conduent, Datamatics, Hexaware, and IQ BackOffice Service provider digital capability assessment Key strengths and areas of improvement for each FAO service provider Scope Services: FAO Geography: global Service providers: 19 leading FAO service providers Membership(s) Finance & Accounting Outsourcing

As the FAO industry shifts from arbitrage-first to digital-first model, buyers are increasingly seeking to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components (such as Robotic Process Automation (RPA) and analytics) are important, the impact is much higher when they are integrated and implemented collectively as a suite. Such solutions are referred to as Digital Augmentation Suite (DAS). The purpose of this research is to understand and assess service providers based on DAS solutions offered by them in the FAO market. In this research, we focus on Everest Group Solutions PEAK Matrix™ evaluation, a comparative assessment of DAS solutions of 19 FAO service providers, based on which the providers are segmented into three categories Leaders: Accenture, Capgemini, Genpact, IBM, and TCS Major Contenders: Cognizant, Exela Technologies, EXL, HCL, Infosys, NTT Data, Sutherland Global Services, Wipro, and WNS Aspirants: Conduent, Datamatics, Hexaware, Intelenet, and IQ BackOffice Service provider digital capability assessment Remarks on key strengths and areas of improvement for each FAO service provider The scope and methodology of this report includes: Services: FAO Geography: Global Service providers: 19 leading FAO service providers Membership(s) Finance & Accounting Outsourcing