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  • Viewpoint

    Oct. 09, 2025
    Finance and Accounting (F&A) teams are expected to do more than ensure compliance – they must now manage a growing array of risks while enhancing resilience and business value. Traditional risk management methods, such as periodic audits and retrospective controls, are no longer sufficient in today’s environment of macroeconomic volatility, digital transaction complexities, and heightened regulatory scrutiny. This Viewpoint introduces Finance Risk Intelligence (FRI) as a dedicated, AI-powered capability designed to embed continuous, predictive, and autonomous risk monitoring across the F&A value chain. FRI represents a distinct evolution in the F&A technology stack. These solutions function as an intelligence layer that integrates with ERP and process execution platforms to ingest financial transaction data, apply layered AI models for anomaly detection, and enable near real-time intervention. The report outlines the FRI architecture, comprising data processing, intelligence, and action layers, and details how enterprises can use FRI for use cases across procure-to-pay, order-to-cash, and record-to-report processes. It also presents the emerging provider landscape and provides practical adoption guidance, including imperatives to align people, processes, and technology.
  • Provider Compendium

    Sep. 30, 2025
    Everest Group’s Supply Chain Management (SCM) BPS – Provider Compendium 2025 provides comprehensive and fact-based snapshots of 11 SCM service providers and includes insights into the global SCM service provider landscape. It offers detailed profiles of each SCM service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report will enable providers to benchmark their capabilities against their peers and empower buyers to assess providers based on their capabilities.
  • PEAK Matrix®

    Sep. 30, 2025
    Enterprises are increasingly turning to modern Order-to-Cash (O2C) products in response to growing cost pressures, tighter regulations, and the need for improved agility. Once viewed as a back-office finance function, O2C is becoming a strategic enabler of cash optimization, risk management, and customer experience. This shift is driving demand for O2C solutions that combine visibility, automation, and intelligence through integrated platforms and modular deployments. In parallel, the provider landscape is evolving. Two distinct provider archetypes, receivables-focused specialists and billing-led platforms, are expanding their portfolios to offer more comprehensive O2C capabilities. Meanwhile, enterprise platforms are entering the space, intensifying competition and accelerating innovation. Providers are embedding technologies such as generative AI, embedded analytics, and orchestration capabilities to support more accurate forecasting, enhanced control, and streamlined end-to-end O2C processes. In this research, we assess 16 leading O2C products, analyzing their strengths, limitations, and market positioning to guide CFOs and finance leaders in selecting best-fit technology partners that align with their strategic and operational goals.
  • PEAK Matrix®

    Sep. 03, 2025
    In 2024, Finance and Accounting Outsourcing (FAO) providers continued to pursue quick wins and digital enablement, while enhancing their capabilities by investing in AI-driven solutions, expanding delivery footprints, GCC services, and tailored offerings for private equity and mid-market clients. The growing focus on technology-led transformation and the need for tailored delivery models further accelerated the adoption of provider-supported hybrid delivery and GCC setups. However, the global multi-process FAO market experienced relatively slower-than-expected growth in 2024 due to economic and geopolitical uncertainties and delayed decision-making in the second half of 2024, especially in large-scale deals. As a result, while short-term growth may remain constrained due to inflation, recessionary concerns, and global instability, long-term market momentum is expected to persist, driven by steady demand for core F&A services and the need for ancillary services to support AI infrastructure readiness. In this research, we assess 34 FAO providers based on their vision and capabilities and impact on the FAO market and position them on the FAO PEAK Matrix® assessment.
  • Webinar

    Sep. 02, 2025
    What do organizations need to prepare for as we look forward to 2026? Watch Everest Group’s subject-matter experts Shirley Hung, Vignesh Kannan, and AS Yamohiadeen to explore what lies ahead in 2026 across Finance & Accounting, Procurement, Supply Chain, and Enterprise Platform Services. This timely webinar equipped service providers with a deep understanding of the key demand drivers that are expected to shape enterprise services growth over the next 12 months. The session explored how agentic and generative AI are set to disrupt the market and what that means for enterprise strategy and execution. Attendees also gained actionable insights into how providers can successfully deliver value to midmarket and SMB clients, a segment increasingly critical in today’s competitive landscape.
  • Provider Compendium

    Aug. 22, 2025
    The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such as generative AI, is accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, establishing AI-focused Centers of Excellence (CoEs), and refining their strategies to boost efficiency, customer engagement, and security. This compendium provides comprehensive and fact-based snapshots of 32 Microsoft Business Application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against their peers.
  • PEAK Matrix®

    Aug. 12, 2025
    Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative AI, are accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, setting up AI-focused Centers of Excellence (CoEs), and refining strategies to boost efficiency, customer engagement, and security. In this report, we assess 31 providers featured in the Microsoft Business Application Services PEAK Matrix® Assessment 2025, with a special focus on CRM and ERP services and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings, offering deeper insights into their strengths across these core functional areas.
  • PEAK Matrix®

    Aug. 08, 2025
    Global disruptions and fast-paced innovations continue to impact and reshape enterprise supply chains. In this evolving landscape, Supply Chain Management (SCM) BPS providers are central in establishing resilience and driving transformation in enterprises. These providers streamline and optimize operations, accelerate technology adoption, and integrate industry best practices to reduce costs, enhance efficiencies, and build resilience. SCM BPS providers are embedding generative AI across supply chain activities, such as demand forecasting, supplier query resolution, risk intelligence, and track and trace, and exploring agentic AI use cases through pilots and proofs of concept across existing supply chain clients. They continue to expand their partner ecosystem, including technology providers and specialist supply chain firms, to offer diverse solutions and deep expertise to clients. Additionally, providers continue to expand their capabilities across upstream supply chain processes, such as planning, while deepening expertise in deliver and after‑sales processes. Many providers also offer support in building and modernizing supply chain operations within Global Capability Centers (GCCs). In this research, we analyze 16 providers featured in the SCM BPS PEAK Matrix® Assessment and the SCM Planning BPS PEAK Matrix® Assessment.
  • Tech Launch Perspective

    Aug. 05, 2025
    Jaggaer’s product announcements at REV 2025 mark a strategic shift toward autonomous procurement, highlighted by the launch of Jaggaer AI (JAI), an AI assistant embedded across its source-to-pay suite. Designed to streamline workflows through contextual automation and natural language interactions, JAI reinforces Jaggaer’s focus on efficiency and compliance. Jaggaer also emphasized responsible AI adoption and showcased capabilities such as deep supplier intelligence, ESG integration, and procurement orchestration. This report reviews Jaggaer’s positioning and approach in the context of procurement technology landscape. While Jaggaer is well-positioned to meet evolving procurement objectives, few challenges remain. This report identifies challenges including limited clarity on integration with enterprise systems and scalability for complex, global operations.
  • Thematic Report

    April 28, 2025
    ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs. The demand for operational agility, workflow automation, and enhanced customer experience is driving its widespread implementation. Organizations are modernizing IT operations, automating legacy processes, and integrating AI-driven capabilities to enhance efficiency and collaboration. Successful case studies and high market impact further reinforce ServiceNow’s market leader position. Despite these driving factors, several challenges, such as talent gaps in ServiceNow-specific expertise and a lack of product knowledge, are hindering enterprises from scaling their ServiceNow portfolios. To address these challenges, enterprises are assessing providers based on key factors such as domain expertise and consulting capabilities. This report examines the different types of providers and how enterprises assess them to align with their specific business needs. In this report, we profile 15 niche providers and highlight their capabilities across key industries, ServiceNow modules, and geographic regions. Scope All industries and geographies Advisory/Consulting services, implementation services, maintenance, and support services across cloud and on-premises deployment of ServiceNow modules Contents In this report, we highlight: Factors driving ServiceNow adoption Key factors inhibiting enterprises to scale their ServiceNow portfolios Key factors enterprises consider when selecting a ServiceNow service provider Enterprises’ satisfaction with Global System Integrators (GSIs) and niche providers Framework for enterprises to choose the right-fit partner Typical business scenarios to leverage GSIs and niche providers Profiles of featured providers