Enterprises are increasingly turning to modern Order-to-Cash (O2C) products in response to growing cost pressures, tighter regulations, and the need for improved agility. Once viewed as a back-office finance function, O2C is becoming a strategic enabler of cash optimization, risk management, and customer experience. This shift is driving demand for O2C solutions that combine visibility, automation, and intelligence through integrated platforms and modular deployments. In parallel, the provider landscape is evolving. Two distinct provider archetypes, receivables-focused specialists and billing-led platforms, are expanding their portfolios to offer more comprehensive O2C capabilities. Meanwhile, enterprise platforms are entering the space, intensifying competition and accelerating innovation. Providers are embedding technologies such as generative AI, embedded analytics, and orchestration capabilities to support more accurate forecasting, enhanced control, and streamlined end-to-end O2C processes. In this research, we assess 16 leading O2C products, analyzing their strengths, limitations, and market positioning to guide CFOs and finance leaders in selecting best-fit technology partners that align with their strategic and operational goals.

In 2024, Finance and Accounting Outsourcing (FAO) providers continued to pursue quick wins and digital enablement, while enhancing their capabilities by investing in AI-driven solutions, expanding delivery footprints, GCC services, and tailored offerings for private equity and mid-market clients. The growing focus on technology-led transformation and the need for tailored delivery models further accelerated the adoption of provider-supported hybrid delivery and GCC setups. However, the global multi-process FAO market experienced relatively slower-than-expected growth in 2024 due to economic and geopolitical uncertainties and delayed decision-making in the second half of 2024, especially in large-scale deals. As a result, while short-term growth may remain constrained due to inflation, recessionary concerns, and global instability, long-term market momentum is expected to persist, driven by steady demand for core F&A services and the need for ancillary services to support AI infrastructure readiness. In this research, we assess 34 FAO providers based on their vision and capabilities and impact on the FAO market and position them on the FAO PEAK Matrix® assessment.

Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative AI, are accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, setting up AI-focused Centers of Excellence (CoEs), and refining strategies to boost efficiency, customer engagement, and security. In this report, we assess 31 providers featured in the Microsoft Business Application Services PEAK Matrix® Assessment 2025, with a special focus on CRM and ERP services and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings, offering deeper insights into their strengths across these core functional areas.

The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

Procurement Outsourcing (PO) providers support procurement organizations' transformation initiatives by helping streamline processes, drive digital adoption, and incorporate best practices. Providers are aligning their offerings to meet enterprise requirements to provide a comprehensive digital ecosystem comprising advanced technology solutions, including generative AI, end-to-end platforms, best-of-breed suites, and contextualized analytics and automation point solutions through their in-house investments and partnerships. With increased enterprise willingness to seek support in upstream procurement areas such as sourcing and category management, providers are also enhancing their sourcing and category expertise across indirect spend and specific direct spend categories. The evolving PO provider landscape comprises a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers. In this research, we assess 24 PO providers featured on the PO Services PEAK Matrix® Assessment 2024. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. With PO engagements’ continued extension in upstream procurement areas, we also asses 22 PO providers on their Source-to-Contract (S2C) capabilities and feature them on the S2C Services PEAK Matrix Assessment® 2024. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report includes: PO Services PEAK Matrix® Assessment 2024 S2C Services PEAK Matrix® Assessment 2024 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

The global multi-process Finance and Accounting Outsourcing (FAO) market experienced relatively slower growth in 2023 due to recessionary headwinds in early part of the year and consequential delays in enterprise decision-making, especially on large-scale deals. However, in the second half, as the market saw stabilization’s early signs in decision cycles, enterprises exhibited greater investment appetite for transformation. While focus on quick wins remained a primary objective, the enhanced focus on organizational transformation propelled greater IT-BPO integrated deals as compared to pre-COVID-19 times. Recent macroeconomic events – such as surging inflation, recession, geopolitical instability, and high interest rates – have made enterprises more receptive to leveraging third-party providers for their finance functions. In this research we assess 33 FAO service providers based on their vision and capabilities and impact on the FAO market and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services. Scope Geography: global Services: FAO Contents In this research, we focus on: Everest Group’s FAO services PEAK Matrix® evaluation, a comprehensive assessment of 33 FAO service providers 2024 FAO PEAK Matrix Leaders, Major Contenders, and Aspirants, as well as Star Performers 2024 O2C PEAK Matrix Leaders, Major Contenders, and Aspirants Service provider capability assessment FAO service provider landscape Each FAO service provider’s key strengths and limitations Membership(s) Finance and Accounting Sourcing and Vendor Management

The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands. As a result, VMS technology providers are developing capabilities to meet clients’ unique requirements and comprehensively address end-to-end Contingent Workforce Management (CWM) needs. VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates. Additionally, they are enhancing their VMS solutions’ User Interface (UI) / User Experience (UX), services procurement, total talent solutions, integration capabilities, and AI integration. In this report, we use Everest Group’s proprietary PEAK Matrix® framework to evaluate 22 VMS providers’ capabilities across two key dimensions – market impact and vision and capability. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition. Scope All industries Geography: global, North America, and EMEA This assessment is based on Everest Group’s annual RFI process, the proprietary contractual database of 22 VMS providers, provider public disclosures, and Everest Group’s internal intelligence, interactions with enterprise buyers, and an ongoing analysis of the market Contents In this report, we: Categorize VMS providers as Leaders, Major Contenders, and Aspirants Examine the VMS market’s competitive landscape Study providers’ key strengths and limitations Membership(s) Contingent Workforce Management Sourcing and Vendor Management

The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years. Surging inflation, recessionary environment, geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, has increased enterprises’ openness to leverage third-party service provider support for their finance functions. The strategic focus of service providers is becoming more elevated as they emphasize upstream F&A operations alongside routine tasks. This change underlines how corporations are realizing the strategic value of F&A. At the same time, there is a growing focus on non-traditional F&A areas including risk management, compliance, sustainability, and data & analytics. Notably, cognitive technologies have moved from pilot stages to widespread usage, denoting a considerable change in the approach to and execution of F&A activities. Advisory services are becoming prominent, with service providers supporting enterprises to successfully navigate through complex financial environments. These trends are driving incremental changes in the commercial construct of FAO deals, indicating an evolving and value-driven industry landscape. In this research we assess 28 FAO service providers based on their vision & capabilities and impact on the FAO market, and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services. Scope Geography: global Services: FAO Contents In this research, we focus on: Everest Group’s FAO services PEAK Matrix® evaluation, a comprehensive assessment of 28 FAO service providers 2023 FAO PEAK Matrix Leaders, Major Contenders, and Aspirants, as well as Star Performers 2023 O2C PEAK Matrix Leaders, Major Contenders, and Aspirants Service provider capability assessment FAO service provider landscape Key strengths and limitations of each FAO service provider Membership(s) Finance and Accounting Sourcing and Vendor Management

Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies. With increasing willingness to outsource judgment intensive strategic procurement processes, service providers are building strong domain expertise and digital transformation capabilities to drive value acceleration for organizations. Service providers are offering a comprehensive procurement digital ecosystem with advanced technology capabilities comprising end-to-end platform solutions, best-of-breed suites, and point solutions by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Leading providers are also investing in developing capabilities and solutions in emerging areas such as sustainability, risk management, and direct spend management. In this research, we present detailed assessments of 23 PO providers featured on the PO Services PEAK Matrix® Assessment 2023. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. Given the increased extension of PO engagements in upstream procurement areas, we have also assessed 21 of these PO providers on their Source-to-Contract (S2C) capability and featured them on the S2C Services PEAK Matrix Assessment® 2023. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report examines: PO Services PEAK Matrix® Assessment 2023 S2C Services PEAK Matrix® Assessment 2023 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Enterprises grapple with various supply chain challenges, including evolving customer demands, planning limitations, and disruptions in production and distribution. Amid recessionary headwinds and geopolitical tensions, enterprises are increasingly seeking third-party support to address these challenges. Rather than relying solely on providers for cost reduction, enterprises now collaborate with them to add value across the entire supply chain using technology, process expertise, and specialized talent. To serve this need, providers are enhancing their capabilities by cultivating domain-specific expertise, forging strategic technological and consulting partnerships, and developing state-of-the-art solutions to help enterprises navigate these challenges, reduce environmental impact, and achieve sustainability goals. In this report, we assess 14 Supply Chain Management (SCM) providers on Everest Group’s PEAK Matrix®  and categorize them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities and market impact. The study will assist key stakeholders (providers, buyers, and technology vendors) understand the current state of the SCM provider landscape.   Scope All industries and geographies Services: Supply Chain Management (SCM) Business Process Services (BPS) The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading supply chain service providers, client reference checks, and an ongoing analysis of the SCM BPS market Contents In this report, we: Present the SCM BPS PEAK Matrix® Assessment 2023 Provide key insights into PEAK Matrix® dimensions List providers’ strengths and limitations Discuss enterprise sourcing considerations Examine the SCM BPS provider landscape Membership(s) Procurement and Supply Chain Sourcing and Vendor Management