ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs. The demand for operational agility, workflow automation, and enhanced customer experience is driving its widespread implementation. Organizations are modernizing IT operations, automating legacy processes, and integrating AI-driven capabilities to enhance efficiency and collaboration. Successful case studies and high market impact further reinforce ServiceNow’s market leader position. Despite these driving factors, several challenges, such as talent gaps in ServiceNow-specific expertise and a lack of product knowledge, are hindering enterprises from scaling their ServiceNow portfolios. To address these challenges, enterprises are assessing providers based on key factors such as domain expertise and consulting capabilities. This report examines the different types of providers and how enterprises assess them to align with their specific business needs. In this report, we profile 15 niche providers and highlight their capabilities across key industries, ServiceNow modules, and geographic regions. Scope All industries and geographies Advisory/Consulting services, implementation services, maintenance, and support services across cloud and on-premises deployment of ServiceNow modules Contents In this report, we highlight: Factors driving ServiceNow adoption Key factors inhibiting enterprises to scale their ServiceNow portfolios Key factors enterprises consider when selecting a ServiceNow service provider Enterprises’ satisfaction with Global System Integrators (GSIs) and niche providers Framework for enterprises to choose the right-fit partner Typical business scenarios to leverage GSIs and niche providers Profiles of featured providers

The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and GROW with SAP playing a vital role. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches, such as brownfield and hybrid strategies, are essential to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with the S/4HANA migration urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. This compendium provides comprehensive and fact-based snapshots of 30 SAP business application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents In this report, we: Examine the SAP business application services market Compare providers’ key strengths and limitations Assess each provider’s vision, capability, and market impact Categorize providers as Leaders, Major Contenders, and Aspirants Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

In the current macroeconomic market, enterprises are shifting their focus from new investments in their workflow automation solutions to optimizing the value of their existing investments. Around 64% of enterprises are dissatisfied with the outcomes of their current investments. This data suggests enterprises must assess their workflow maturity and develop initiatives leveraging third-party providers’ expertise. Fragmented systems, excessive customizations, and misalignment with strategic goals are a few challenges that enterprises face in their value realization journeys. In this report, we present an end-to-end framework for enterprises to assess their current workflow maturity, bridge the value realization gap, and maximize the ROI from workflow platforms. The report offers actionable insights into overcoming key challenges, assessing platform maturity, optimizing value, and leveraging external providers to drive results. Scope All industries and geographies Contents In this report, we examine: Enterprise challenges hindering the workflow platform’s full value realization Workflow maturity framework for enterprises Third-party providers’ role in value realization from workflow automation platform investments Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management

The Finance and Accounting Outsourcing (FAO) market is poised for significant growth due to increased outsourcing from first-generation adopters, particularly in the small and mid-market segments. These organizations are struggling with weak cash disposition, cost pressures, and the need for efficiency improvements. Small organizations are primarily cost-focused, while mid-market organizations prioritize efficiency and value-added capabilities, prompting them to embrace Finance and Accounting (F&A) outsourcing. This segment’s growth is further fueled by the emergence of high-growth niche industries, including PE firms, which present unique outsourcing drivers. Small and large F&A providers are capitalizing on this opportunity by building tailored capabilities to meet the segment’s demands. They are differentiating themselves by offering contractual flexibility, bundled IT-F&A solutions, and verticalized F&A offerings. In this report, we explore the rise of small and mid-market organizations in FAO and F&A providers’ evolving strategies. The report provides comprehensive coverage of the FAO market during 2023-24, analyzing regional nuances, buyer adoption trends, growth drivers, and the growth of the small and mid-market segments in FAO. Scope All industries and geographies This research leverages our interactions with 33 leading FAO service providers and enterprise stakeholders worldwide Contents In this report, we examine: FAO market FAO buyer trends The rise of small and mid-market organizations in FAO F&A providers’ response to small and mid-market buyers’ demands Membership(s) Finance and Accounting Sourcing and Vendor Management

Everest Group’s Finance and Accounting Outsourcing (FAO) – Provider Compendium 2024 provides comprehensive and fact-based snapshots of 33 FAO service providers and includes insights on the global FAO service provider landscape. It offers detailed profiles of each FAO service provider, with a comprehensive picture of its service suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report will enable providers to benchmark their capabilities against their peers and empower buyers to assess providers based on their capabilities. Scope All industries and geographies Contents In this research, we feature 33 FAO service provider profiles and include: Service suite and scale of operations: key leaders, service suites, FTEs, and recent developments and investments Client portfolio: key clients and recently announced contracts and FAO revenue by geography, industry, and buyer size Delivery locations: details of key delivery locations worldwide Technology solutions: brief descriptions of key technology solutions Memberships Finance and Accounting Sourcing and Vendor Management

The Procurement Outsourcing (PO) Services – Provider Compendium 2024 offers comprehensive, fact-based profiles of leading PO service providers. The report highlights their service offerings, scale of operations, technology solutions, delivery locations, and recent developments. This report helps providers benchmark their capabilities against their peers and empowers buyers to assess whether providers’ offerings align with their requirements. Scope All industries and geographies Contents Each service provider profile includes the following: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level details of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography and industry, and the number of clients by buyer size Technology solutions: key technology solutions’ brief descriptions Everest Group assessment: the provider’s position on the Everest Group PEAK Matrix® framework, market share and delivery capability assessment, and provider capabilities’ evaluation Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Current cost pressures and the increased need for regulatory compliance to avoid costly penalties from tax authorities have accelerated the adoption of tax outsourcing. Tax outsourcing lowers operating costs for organizations and provides them access to better quality, scalable talent and the ability to transform their tax functions. Organizations are leveraging tax providers’ services through various constructs such as tax advisory, technology support, managed services, and tax CoE setups. In this report, we explore the capabilities of different types of tax providers, such as the Big 4s, tax specialists, and traditional F&A managed services providers. Furthermore, we explore how the convergence of providers’ capabilities will likely characterize the tax service provider landscape’s future, as providers aim to be the jacks of all trades beyond their current primary area(s) of focus. Scope All industries and geographies Contents In this report, we examine: The recent evolution of tax sourcing The engagement between enterprises and tax service providers Tax service provider landscape’s recent evolution and future Memberships Finance and Accounting Sourcing and Vendor Management

Procurement Outsourcing (PO) providers support procurement organizations' transformation initiatives by helping streamline processes, drive digital adoption, and incorporate best practices. Providers are aligning their offerings to meet enterprise requirements to provide a comprehensive digital ecosystem comprising advanced technology solutions, including generative AI, end-to-end platforms, best-of-breed suites, and contextualized analytics and automation point solutions through their in-house investments and partnerships. With increased enterprise willingness to seek support in upstream procurement areas such as sourcing and category management, providers are also enhancing their sourcing and category expertise across indirect spend and specific direct spend categories. The evolving PO provider landscape comprises a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers. In this research, we assess 24 PO providers featured on the PO Services PEAK Matrix® Assessment 2024. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. With PO engagements’ continued extension in upstream procurement areas, we also asses 22 PO providers on their Source-to-Contract (S2C) capabilities and feature them on the S2C Services PEAK Matrix Assessment® 2024. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report includes: PO Services PEAK Matrix® Assessment 2024 S2C Services PEAK Matrix® Assessment 2024 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

On September 10, 2024, ServiceNow launched Xanadu, its comprehensive offering of AI innovations tailored for the telecom, retail, banking, and public sector industries. This release significantly enhances its gen AI offerings, expanding the reach of Now Assist services to address key enterprise needs, including security and threat management. The release also features the Now Assist Skill Kit, which helps create custom gen AI skills and prompts. Additional innovations include data visualization, chat- and email-reply generation, change summarization, and proactive prompts. Scope All industries and geographies The report is based on our assessment of ServiceNow’s Xanadu release announcement Contents In this report, we examine: Consider key enterprise workflow automation issues and objectives, as well as themes driving and inhibiting demand Evaluate ServiceNow’s current positioning and its workflow automation product offerings Discuss ServiceNow’s Xanadu release announcement Provide Everest Group’s view on ServiceNow’s Xanadu release Membership(s) Application Services Banking and Financial Services Information Technology Cloud and Infrastructure Services Clinical Development Technology Cybersecurity Data & Analytics Digital Services Digital Workplace Enterprise Platform Services (EPS) Healthcare Payer and Provider Information Technology Insurance Information Technology Marketing and Interactive Experience> Life Sciences Information Technology Retail and CPG Sustainability Technology and Services Sourcing and Vendor Management